Ricoh 3035 Scanner Reference - Page 97

8. Troubleshooting This section contains advice on what to do if you have problems scanning an original, or if the network delivery scanner or e-mail function does not work. Various messages that may appear on the control panel or client computer are listed, along with causes and solutions. If Your Machine Does Not Operate As You Want When Scanning Is Not Performed as Expected Problems The scanned image is dirty. The image is distorted or out of position. The scanned image is upside down. No image results from scanning. The scanned image contains white spaces. Causes and solutions The exposure glass or the exposure glass cover is dirty. Clean these parts. See General Settings Guide. • The original was moved during scanning. Do not move the original during scanning. • The original was not pressed flat against the exposure glass. Make sure that the original is pressed flat against the exposure glass. The original was placed upside down. Place the original in the correct orientation. See "Placing Originals", Copy Reference. The original was placed with the front and back reversed. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See "Placing Originals", Copy Reference. • If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. Scanning at a higher resolution may reduce the margins. • If the File Format Converter (optional ) is installed, the margins may become wider. When Stored Files Cannot Be Accessed Problems The stored file is locked and is not accessible. Causes and solutions The file, which is password protected, is locked because the password was incorrectly entered ten times. Consult the network administrator. 89