Ricoh 403080 Operation Guide - Page 91

PrinterOn Web, but screen

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HotSpot Printer Operator's Guide Appendix 8: Troubleshooting Cont. No. Issue Action 6 Unavailable • When the printer is accessed via the Mobile Printing Service, envelope printing, custom printer features paper sizes, special paper types, and other advanced printer driver features are not supported. However, advanced driver features are available when the printer is being utilized as a standard network printer. 7 A Web page will • Interactive Web sites that generate URLs based on user input, such as mapquest.com and not print amazon.com, often contain long URLs that aren't entirely visible in the Web browser. When pasting the URL into the File or URL field, make sure you have copied the entire URL in order for the page to print. 8 Cannot reprint a • You have attempted to reprint more than five (5) copies, the maximum number available for job (via the reprint, and/or 20 minutes has elapsed since the first print was released. After 20 minutes, [Menu] key on the the reprint function times out and the file is erased from the printer's hard disk drive. HotSpot keypad) 9 Trying to open • You have entered the URL (www.printeron.net/ricoh/xxxxx) using a valid printer ID (xxxxx), PrinterOn Web but the unit is not yet registered. Register the printer and try again. Page, but screen reads [Service Reference: See II. Installation, Step B: Register Printer. offline] 10 Trying to open • You have entered a URL using a non-existent printer ID (xxxxx). Re-enter URL with correct PrinterOn Web ID. Page, but screen reads [The page • You typed the URL in upper case. Re-enter URL using all lower-case letters. you request could not be found.] 91

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HotSpot Printer Operator’s Guide
91
Appendix 8
:
Troubleshooting Cont.
No.
Issue
Action
6
Unavailable
printer features
•
When the printer is accessed via the Mobile Printing Service, envelope printing, custom
paper sizes, special paper types, and other advanced printer driver features are not
supported.
However, advanced driver features are available when the printer is being
utilized as a standard network printer.
7
A Web page will
not print
•
Interactive Web sites that generate URLs based on user input, such as mapquest.com and
amazon.com, often contain long URLs that aren't entirely visible in the Web browser. When
pasting the URL into the File or URL field, make sure you have copied the entire URL in
order for the page to print.
8
Cannot reprint a
job (via the
[Menu] key on the
HotSpot keypad)
•
You have attempted to reprint more than five (5) copies, the maximum number available for
reprint, and/or 20 minutes has elapsed since the first print was released. After 20 minutes,
the reprint function times out and the file is erased from the printer’s hard disk drive.
9
Trying to open
PrinterOn Web
Page, but screen
reads [Service
offline]
•
You have entered the URL (www.printeron.net/ricoh/
xxxxx
) using a valid printer ID (
xxxxx
Reference
: See
),
but the unit is not yet registered. Register the printer and try again.
II. Installation, Step B: Register Printer
.
10
Trying to open
PrinterOn Web
Page, but screen
reads [The page
you request could
not be found.]
•
You have entered a URL using a non-existent printer ID (
xxxxx
•
You typed the URL in upper case. Re-enter URL using all lower-case letters.
). Re-enter URL with correct
ID.