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Troubleshooting, Go to the Sprint PCS Wireless Web home

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Troubleshooting If you're having trouble using the Sprint PCS Wireless Web Browser, use the following troubleshooting guide: Problem You can't escape from a particular site. Recommendation Go to the Sprint PCS Wireless Web home page by using the Navigation key to highlight the Home softkey, then press . Problem You continue to receive errors when using a certain site. Recommendation Try again later. Sites are sometimes temporarily inaccessible due to high traffic volume. If the problem persists, there may be a problem with the site. Problem The Browser appears to be malfunctioning or stops responding. Recommendation Reset the Browser by going to the Browser Menu and selecting the "Restart" option. If that doesn't work, turn your phone off then on again. If that also fails, try removing the battery and then replacing it. If none of these solutions work, please contact Sprint PCS Customer Care. Problem An error message says that my phone is not yet registered for Sprint PCS Wireless Web services. Recommendation Sprint PCS Wireless Web services can take longer to activate than voice services. Please try again later. If the problem persists for more than one day, please contact Sprint PCS Customer Care. Problem The message "Service Not Available" appears. Recommendation Your phone can't acquire a signal or you are in an area that does not yet support Sprint PCS Wireless Web services. If possible, try to find an area that supports Sprint PCS Wireless Web services. If you continue to receive this message, please contact Sprint PCS Customer Care. Problem The message "Data Server Unavailable" appears. Recommendation Sprint PCS Wireless Web services are temporarily unavailable. Please try again later. If this problem persists, contact Sprint PCS Customer Care. Problem The message "IP Address Missing" appears. Recommendation Your phone's factory settings have been altered. Please contact Sprint PCS Customer Care for assistance. Sprint PCS Wireless 15 Web Section 15 130 Experiencing Sprint PCS Wireless Web Section 15 Experiencing Sprint PCS Wireless Web 131

Section	Page
Sanyo SCP-4700 User Guide	1
Table of Contents	2
Welcome to Sprint PCS	5
1-Getting Started With Sprint PCS Service	6
Setting Up Your Voicemail	7
Getting Help	8
Visiting Our Web Site	8
Sprint PCS Customer Care	8
Sprint PCS Directory Assistance	8
Dialing Sprint PCS Roadside Rescue	8
Receiving Automated Billing Information	9
Sprint PCS Operator Services	9
Sprint PCS Voice Command	9
Understanding This User Guide	9
2-Getting to Know Your Sprint PCS PhoneTM	10
Highlights	11
Front View of Phone	12
Viewing the Display Screen	13
Turning Your Phone ON and OFF	13
Using the KeyGuard	14
Using the Battery	14
Battery Capacity	14
Installing the Battery	14
Removing the Battery	14
Charging the Battery	14
Using the Travel Charger	15
3-Understanding Roaming	15
Understanding How Roaming Works	16
Roaming on Other CDMA Networks	16
Roaming on Analog Cellular Networks	16
Setting Your Phone’s Roam Mode	17
Setting an Alert When Roam Charges Apply (Call Guard)	17
Setting the Time and Date in Analog Mode	18
4-Making and Answering Calls	18
Making Calls	19
Answering Calls	19
Missed Call Notification	19
Using the Speakerphone	19
Using Sprint PCS Voice Command	20
Dialing Options	21
In-Call Options	21
Incoming Call Notification	22
End-of-Call Options	22
Saving a Phone Number	23
Finding a Phone Number	23
Dialing and Saving Phone Numbers With Pauses	23
4-Digit Dialing	23
Calling Emergency Numbers	24
Using One-Touch Speed Dialing	24
Displaying Your Phone Number	24
Redialing Last Outgoing Number	24
Using Any Key Answer	24
Using Auto Answer	24
Dialing from an Internal Phone Book Memory Location	24
5-Navigating Through Menus and Entering Text	25
Menu Navigation	26
Shortcuts	26
Working Within the Menu Structure	26
Viewing the Menus	27
Selecting a Character Input Mode	28
Entering Characters by Tapping the Keypad	28
Entering Characters Using T9 Text Input	28
Adding a Word to the T9 Database	29
Using Smart Punctuation	29
Entering Symbols and Numbers	29
6-Adjusting Volume	30
Changing Ringer Volume	31
Silencing the Ringer	31
Adjusting Volume During a Conversation	31
Muting a Call	31
7-Using Sprint PCS Service Features	32
Using Caller ID	33
Responding to Call Waiting	33
Three-Way Calling	33
Forwarding Your Calls	34
8-Managing Messaging	34
Setting Up Voicemail	35
Knowing When You Have Messages	35
Message Types	35
New Voicemail Message Alerts	35
Retrieving Your Voicemail Messages	35
Clearing the Voicemail Message Icon	36
Sending Web Messages	36
New Web Messages	36
Web Message Storage	36
Displaying Web Messages	37
Web Message Options	37
Prepending a Phone Number From a Web Message	38
Extracting Phone Numbers or Email/ Web Addresses From Sprint PCS Web Messages	38
Adding a Folder To the Sprint PCS Web Message	39
Moving a Sprint PCS Web Message into the Other Folder	39
Erasing Individual or All Old Sprint PCS Web Messages	39
Classifying Sprint PCS Web Messages	39
Sprint PCS Wireless Web Update Options	40
New Web Alerts	40
Displaying Web Alerts	40
9-Managing Call History	40
Viewing Call History (Incoming, Outgoing and Missed)	41
Call History Options	41
Making a Call From Call History	41
Prepending a Phone Number From Call History	42
Saving a Phone Number From Call History	42
Erasing Call History	42
10-Using Your Internal Phone Book	43
Adding a New Internal Phone Book Entry	44
Finding Internal Phone Book Entries	44
Internal Phone Book Entry Options	45
Adding a Phone Number or Address to an Internal Phone Book Entry	45
Adding a Call Alarm From the Internal Phone Book	45
Call Alarm Alerts	45
Call Alarm Menu	46
Editing an Internal Phone Book Entry	46
Secret Internal Phone Book Entries	46
Dialing Sprint PCS Services	47
My Sprint PCS Phone Number	47
Storing Special Numbers in the Phone Book	47
Using Different Dialing Methods	48
11-Changing Your Phone’s Settings	49
Changing the Greeting	50
Adjusting the Ringer Volume	50
Ringer Types	50
Selecting Ringer Types for Voice Calls	50
Selecting Ringer Types for Messages	50
Setting Alerts	51
Setting Tone Length	51
Setting Melody Tempo	51
Setting Start-up Tone	51
Setting Headset Mode	51
Changing the Menu Language	51
Changing the Backlight Time Length	52
Changing the Contrast	52
Displaying the Version Information	52
Data/Fax Mode	52
Receiving a Fax	52
Receiving Data	52
Returning to Voice Mode	52
12-Setting Your Phone’s Security	53
Accessing the Security Menu	54
Locking Your Phone	54
Unlocking Your Phone	54
Changing the Lock Code	54
Restricting Calls	54
Unrestricting Calls	54
Locking the Keypad	55
Unlocking the Keypad	55
Using Special Numbers	55
Erasing the Internal Phone Book	55
Resetting Your Phone	55
Resetting and Locking Your Phone through SMS	55
Changing the Passcode	56
13-Personal Information Management	56
Adding an Event to the Scheduler	57
Event Alerts	57
Event Alert Menu	57
Adding a Call Alarm to the Scheduler	58
Call Alarm Menu	58
Viewing Events and Call Alarms	59
Editing Events	59
Editing Call Alarms	59
Adding To Do Items	60
Viewing To Do Items	60
Editing To Do Items	60
Deleting To Do Items	60
Viewing and Clearing Memory	61
Setting Environment	61
Editing the Environment Setting	61
Using the Calculator	61
Playing Games	62
14-Using the Voice Services of Your Sprint PCS Phone	62
Using Voice-Activated Dialing	63
Programming Voice-Activated Dialing Tag to Your Phone	63
Erasing Voice-Activated Dialing Entries	63
Recording Memos	63
Erasing Recorded Voice Memo	63
Memo Options	64
Voice-Activated Dialing Options	64
Using Voice Ringer	64
Using Voice Prompt	64
15-Experiencing Sprint PCS Wireless WebSM	65
The Sprint PCS Wireless Web	66
The Sprint PCS Wireless Web Browser	66
Launching the Sprint PCS Wireless Web Browser	67
Using the Sprint PCS Wireless Web Browser	68
Softkeys	68
Scrolling	68
Selecting	68
Going Home	68
Going to a Wireless Web Internet Site	68
Going Back	69
Entering Text	69
Creating a Bookmark	69
Accessing a Bookmark	69
Deleting a Bookmark	69
The Browser Menu	69
Ending a Browser Session	69
Troubleshooting	70
Using Sprint PCS Wireless Web Mail	71
Using AOL Instant Messenger Service	71
Using Sprint PCS Wireless Web Short Mail	72
Signing Up for Sprint PCS Wireless Web Updates	72
Setting Up a Sprint PCS Wireless Web Connection	73
Getting Started	73
Placing a Data Call	73
Receiving Sprint PCS Wireless Web Calls	73
Data/ Fax Mode	73
Receiving a Fax	73
Receiving Data	73
Returning to Voice Mode	73
Using Special Features During a Sprint PCS Wireless Web Call	74
Ending a Sprint PCS Wireless Web Call	74
16-Selecting Your Accessories	74
Accessory Options	75
Standard Battery	75
Extended Battery	75
Vehicle Power Adapter	75
Desktop Charger	75
Travel Charger	75
Sprint PCS Wireless Web Connection Kit	75
How to Order	75
17-Knowing Performance and Safety Guidelines	76
Getting the Most Out of Your Reception	77
Keeping Tabs on Signal Strength	77
Understanding the Power Save Feature	77
Understanding How Your Phone Operates	77
Knowing Radio Frequency Safety	77
Maintaining Your Phone’s Peak Performance	77
Maintaining Safe Use of and Access to Your Phone	78
Using Your Phone While Driving	78
Following Safety Guidelines	78
Using Your Phone Near Other Electronic Devices	78
Turning Off Your Phone Before Flying	78
Turning Off Your Phone in Dangerous Areas	79
Restricting Children’s Access to your Phone	79
Caring for the Battery	79
Protecting Your Battery	79
Disposal of Lithium Ion (LiIon) Batteries	80
Acknowledging Special Precautions and the FCC Notice	80
FCC Notice	80
Cautions	80
Body-Worn Operation	80
Specific Absorption Rates (SAR) for Wireless Phones	81
FCC Radio Frequency Emission	81
Owner’s Record	81
User Guide Proprietary Notice	81
18-Terms and Conditions & Warranty Information	82
Terms and Conditions of Services	90
Customer Limited Warranty	90

Match case Limit results 1 per page

Problem

The message “Service Not Available” appears.

Recommendation

Your phone can’t acquire a signal or you

are in an area that does not yet support Sprint PCS

Wireless Web services. If possible, try to find an area that

supports Sprint PCS Wireless Web services. If you continue to

receive this message, please contact Sprint PCS

Customer Care.

Problem

The message “Data Server Unavailable” appears.

Recommendation

Sprint PCS Wireless Web services are

temporarily unavailable. Please try again later. If this

problem persists, contact Sprint PCS Customer Care.

Problem

The message “IP Address Missing” appears.

Recommendation

Your phone’s factory settings have been

altered. Please contact Sprint PCS Customer Care for

assistance.

Section 15

Experiencing Sprint PCS Wireless Web

131

Sprint PCS

Wireless Web

Troubleshooting

If you’re having trouble using the Sprint PCS Wireless Web

Browser, use the following troubleshooting guide:

Problem

You can’t escape from a particular site.

Recommendation

Go to the Sprint PCS Wireless Web home

page by using the Navigation key to highlight the Home

softkey, then press

Problem

You continue to receive errors when using a

certain site.

Recommendation

Try again later. Sites are sometimes

temporarily inaccessible due to high traffic volume. If the

problem persists, there may be a problem with the site.

Problem

The Browser appears to be malfunctioning or

stops responding.

Recommendation

Reset the Browser by going to the

Browser Menu and selecting the “Restart” option. If that

doesn’t work, turn your phone off then on again. If that also

fails, try removing the battery and then replacing it.

If none of these solutions work, please contact Sprint PCS

Customer Care.

Problem

An error message says that my phone is not yet

registered for Sprint PCS Wireless Web services.

Recommendation

Sprint PCS Wireless Web services can

take longer to activate than voice services. Please try again

later. If the problem persists for more than one day, please

contact Sprint PCS Customer Care.

Section 15

130

Experiencing Sprint PCS Wireless Web