Toshiba 40S51U Owners Manual - Page 71

Chapter 9: Troubleshooting Remote control problems •• Ensure the remote control is set to the correct device mode ( page 79). •• Remove all obstructions between the remote control and the TV. •• Replace the remote control's batteries ( page 23). •• Your TV's remote control may not operate certain features on your external device. Refer to the owner's manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device ( pages 82-87). •• If the TV still does not act as expected, perform the Reset Factory Defaults procedure ( page 45). Channel tuning problems •• Ensure the remote control is set to the correct device mode ( page 79). •• The Auto Tuning feature may have erased the channel from memory. Add the channel to the channel memory ( page 29). •• The Lock feature may have blocked the channel. Unblock the channel ( page 39). •• If you cannot tune digital channels, check the antenna configuration ( page 29). If the problem persists, clear all channels from the channel list and reprogram channels into memory ( page 29). If the problem persists, use the Reset Factory Defaults procedure ( page 45). See "TV stops responding to controls" and "Other problems" ( page 70). Closed caption problems •• If the program or video you have selected is not closed-captioned, no captions appear. •• If text is not available, a black rectangle may appear. If this happens, turn off the closed-caption feature ( page 36). •• A closed-caption signal may not display correctly under the following circumstances: a) the videotape is dubbed; b) the signal reception is weak; or c) the signal reception is nonstandard ( page 36). Rating blocking (V-Chip) problems •• If you forget your PIN code: While the PIN code entering screen is displayed, press 4 times within 5 seconds. The old PIN code is cleared ( page 37). •• The V-Chip feature is available for U.S. V-Chip systems only ( page 37). No HDMI® CEC Control operation •• The HDMI® CEC Control feature is available for Toshiba HDMI® CEC compatible devices. •• Ensure HDMI cables with the HDMI Logo ( ) are used. •• When the connected HDMI® CEC device does not work correctly after you have changed the device's settings, turn off your TV and unplug the power cord. After 1 minute, plug it in and turn it on again. •• If several devices are connected, the HDMI® CEC Control feature may not operate properly. •• Read the instruction manual of the connected HDMI® CEC device. HDMI problems For HDMI cables •• Ensure HDMI cables with the HDMI Logo ( ) ( page 15). For Legacy HDMI sources •• Some legacy HDMI sources may not work properly with the latest HDMI TV products due to new standards. Turn off INSTAPORT™ ( page 42). Network problems Cannot connect to the Internet •• Check the modem and its incoming cable/telephone connections ( pages 21). •• Confirm your modem's operation. •• Ensure your IP address is set up correctly. No network connection •• If using a wired network connection, check to ensure the LAN cables are connected properly ( pages 21). •• Ensure the modem and router power cords are plugged in and the devices are operating properly. •• Ensure your IP address is set up correctly. See Section ( "Setting up the Network"). •• Check to ensure proper operation of other network connected devices. Network Setup fails (Auto) •• Check to ensure the LAN cables are connected properly ( page 21) •• DHCP is not enabled on the router, or no router is present. Refer to your router's documentation for instructions on enabling DHCP. If you do not have a router, you must manually set up the IP address. •• Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues. Network Setup fails (Manual) •• Ensure the TV IP address is not the same as any 71