Toshiba Portege S100 PPS10C-LS101E Users Manual Canada; English - Page 163

Troubleshooting Software Hardware The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software. If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages. Next, check any error messages in the OS documentation. If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas: ■ System start-up ■ Self test ■ Power ■ Password ■ Keyboard ■ Internal LCD display panel ■ Hard disk drive ■ DVD-ROM&CD-R/RW drive ■ DVD Super Multi drive ■ USB floppy disk drive ■ SD card ■ PC card ■ Infrared port ■ Pointing Device ■ USB ■ Memory expansion ■ Sound system ■ External monitor ■ i.LINK (IEEE1394) ■ Modem ■ LAN ■ Wireless LAN ■ Printer System start-up When the computer does not start properly, check the following items: ■ Self Test ■ Power Sources ■ Power-on Password Self test When the computer starts up, the self test will be run automatically, and the following will be displayed: S In Touch with Tomorrow TOSHIBA This message remains on the screen for a few seconds. User's Manual 9-3