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Toshiba Satellite U200 PLUA0C-PT602E Users Manual Canada; English - Page 187

Hardware and system checklist, System start-up

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Troubleshooting Software Hardware The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software. If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages. Next, check any error messages in the operating system documentation. If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals. Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your PC. Use of incompatible devices may cause injury or may damage your PC. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas: ■ System start-up ■ xD picture card ■ Self test ■ MultiMediaCard ■ Power ■ Pointing Device ■ Password ■ Fingerprint Sensor ■ Keyboard ■ USB device ■ Internal LCD display panel ■ Memory expansion ■ Hard disk drive ■ Sound system ■ DVD-ROM&CD-R/RW drive ■ External monitor ■ DVD Super Multi drive ■ i.LINK (IEEE1394) device ■ USB floppy disk drive ■ Modem ■ SD card/SDIO card ■ LAN ■ PC card ■ Wireless LAN ■ Memory Stick/Memory Stick Pro ■ Bluetooth System start-up When the computer does not start properly, check the following items: ■ Self Test ■ Power Sources ■ Power-on Password User's Manual 9-3

Section	Page
Portable Personal Computer	1
Table of Contents	17
Preface	25
Manual contents	25
Conventions	26
Abbreviations	26
Icons	26
Keys	26
Key operation	27
Display	27
Messages	27
General Precautions	29
Stress injury	29
Heat injury	29
Pressure or impact damage	30
PC card overheating	30
Mobile phones	30
Chapter	31
Chapter 1	31
Introduction	31
Equipment checklist	31
Hardware	31
Software	32
Documentation	33
Features	34
Special features	41
Utilities	44
Options	48
Chapter 2	51
The Grand Tour	51
Front with the display closed	51
Left side	52
Right side	54
Back side	56
Underside	56
Front with the display open	57
System indicators	59
Keyboard indicators	60
USB floppy disk drive	61
Optical disc drives	62
Region codes for DVD drives and media	62
Writable discs	62
CDs	62
DVDs	63
Formats	63
DVD-ROM&CD-R/RW drive	63
DVD Super Multi drive	64
AC adaptor	64
Chapter 3	67
Getting Started	67
Setting up your work space	67
General conditions	68
Placement of the computer	69
Seating and posture	70
Lighting	71
Work habits	71
Strategic Rest Breaks	72
Other Things to Note	72
Connecting the AC adaptor	72
Opening the display	74
Turning on the power	75
Starting up for the first time	76
Turning off the power	76
Shut Down mode (Boot mode)	76
Standby Mode	76
Hibernation Mode	78
Restarting the computer	80
Create Optical Recovery Discs	80
Creating the Optical Recovery Disc of Express Media Player	81
Restoring the preinstalled software from the Recovery HDD	81
Restoring the preinstalled software	82
Chapter 4	83
Operating Basics	83
Using the Touch Pad	83
Using the Fingerprint Sensor	84
Points to note about the Fingerprint Sensor	84
How to Delete the Fingerprint Data	85
Points to note about the Fingerprint Utility	86
Set Up Procedure	86
Window Logon via Fingerprint Authentication	87
Fingerprint Power-on Security	88
Fingerprint Single Sign-On Feature	89
How to Swipe the Finger	90
Front operation buttons	90
Using the USB floppy disk drive	93
Connecting the USB floppy disk drive	93
Disconnecting USB floppy disk drive	93
Using optical disc drives	94
Loading discs	94
Removing discs	96
How to remove CD/DVD when the disc tray will not open	97
Writing CDs on DVD-ROM&CD-R/RW drive	98
Before writing or rewriting	98
When writing or rewriting	99
Writing CD/DVDs on DVD Super Multi drive	100
Important message	100
Legal Footnotes	100
Before writing or rewriting	101
When writing or rewriting	103
RecordNow! Basic for TOSHIBA	104
TOSHIBA Disc Creator	105
Data Verification	106
DLA for TOSHIBA	106
TOSHIBA Direct Disc Writer	107
When using WinDVD Creator Platinum	107
How to make a DVD-Video	108
How to learn more about InterVideo WinDVD Creator	108
Important information for use	108
Media care	110
CD/DVDs	110
Floppy disks	110
Sound system	111
Volume Control	111
Microphone level	111
SoundMAX control panel	111
Modem	112
Region selection	112
Properties menu	113
Setting	113
Modem Selection	114
Dialing Properties	114
Connecting	114
Disconnecting	115
Wireless communications	115
Wireless LAN	116
Security	116
Bluetooth wireless technology	116
BluetoothTM Stack for Windows® by TOSHIBA	117
Wireless communication switch	118
Wireless communication Indicator	118
LAN	119
LAN cable types	119
Connecting LAN cable	119
Disconnecting LAN cable	120
Cleaning the computer	120
Moving the computer	121
Using the Hard Disk Drive (HDD) Protection	121
TOSHIBA HDD Protection Properties	123
Details	124
Heat dispersal	124
Chapter 5	125
The Keyboard	125
Typewriter keys	125
Function keys: F1 … F12	126
Soft keys: Fn key combinations	126
Emulating keys on enhanced keyboard	126
Hot keys	127
Fn Sticky key	130
Windows special keys	131
Keypad overlay	131
Turning on the overlays	131
Temporarily using normal keyboard (overlay on)	132
Temporarily using overlay (overlay off)	132
Temporarily changing modes	133
Generating ASCII characters	133
Chapter 6	135
Power and Power-Up Modes	135
Power conditions	135
Power indicators	136
Battery indicator	136
DC IN indicator	137
Power indicator	137
Battery types	137
Battery pack	137
Real Time Clock (RTC) battery	139
Care and use of the battery pack	139
Safety precautions	139
Charging the batteries	142
Monitoring battery capacity	144
Maximizing battery operating time	144
Retaining data with power off	145
Extending battery life	145
Replacing the battery pack	146
TOSHIBA Password Utility	148
User Password	148
Supervisor Password	150
Starting the computer by password	150
Power-up modes	151
Windows utilities	151
Hot keys	151
Panel power on/off	151
System Auto Off	151
Chapter 7	153
HW Setup	153
Accessing HW Setup	153
HW Setup window	153
Configuring the Execute-Disable Bit Capability and TPM	160
Starting and Ending the BIOS Setup Program	160
Execute-Disable Bit Capability	162
LCD Display Stretch	162
Security controller	162
Diagnostic Mode	163
Chapter 8	165
Optional Devices	165
PC card	166
Inserting a PC card	166
Removing a PC card	167
Bridge media slot	167
Media care	168
SD card	168
Memory Stick/Memory Stick Pro	170
xD picture card	172
MultiMediaCard	173
Memory expansion	174
Installing memory module	175
Removing memory module	178
Battery Pack	179
Universal AC Adaptor	179
Battery Charger	180
USB floppy disk drive (USB FDD Kit)	180
External monitor	180
i.LINK (IEEE1394)	181
Precautions	181
Connecting	182
Disconnecting	182
Bluetooth USB Adaptor	182
Wireless Optical Mouse with Bluetooth Technology	183
Wireless Stereo Headset with Bluetooth Technology	183
Security lock	183
Chapter 9	185
Troubleshooting	185
Problem solving process	185
Preliminary checklist	186
Analyzing the problem	186
Hardware and system checklist	187
System start-up	187
Self test	188
Power	188
Password	191
Keyboard	191
Internal LCD display panel	192
Hard disk drive	192
DVD-ROM&CD-R/RW drive	193
DVD Super Multi drive	194
USB floppy disk drive	195
SD card	195
PC card	196
Memory Stick/Memory Stick Pro	196
xD picture card	196
MultiMediaCard	197
Pointing Device	197
Fingerprint Sensor	199
USB device	199
Bios Beep Sounds	200
Memory expansion	200
Sound system	200
External monitor	201
i.LINK (IEEE1394) device	201
Modem	202
LAN	203
Wireless LAN	203
Bluetooth	203
Disposing of PC and PC batteries	204
TOSHIBA support	205
Before you call	205
Where to write	205
Chapter 10	207
Legal Footnotes	207
CPU*1	207
Memory (Main System)*2	208
Battery Life*3	208
Hard Disk Drive (HDD) Capacity*4	208
LCD*5	209
Graphics Processor Unit (\	209
Wireless LAN*7	209
Non-applicable Icons*8	209
Copy Protection*9	209
Images*10	209
Express Media Player	210
Appendix	211
Appendix A	211
Specifications	211
Physical Dimensions	211
Environmental Requirements	211
Built-in Modem	212
Appendix B	215
Display Controller and Modes	215
Display controller	215
Video modes	215
Appendix C	225
AT Commands	225
+++ Escape sequence	225
A/ Repeat last command	225
A Answer command	225
Bn Communication standard setting	226
Dn Dial	226
En Echo command	226
Hn Hook control	227
In Request ID information	227
Ln Monitor speaker volume	227
Mn Monitor speaker mode	227
Nn Modulation handshake	228
On Return on-line to data mode	228
P Select pulse dialing	228
Qn Result code control	228
T Select tone dialing	229
Vn DCE response format	229
Xn Result code selection, call progress monitoring	229
Dial tone detect	230
Busy tone detect	230
Zn Recall stored profile	230
&Cn Data Carrier Detect (DCD) control	230
&Dn DTR control	230
&F Load factory settings	231
&Gn V.22bis guard tone control	231
&Kn Local flow control selection	231
&Pn Select Pulse Dial Make/Break Ratio (WW)	231
&Tn Self-test commands	232
&V Display Current Configuration	232
&W Store current configuration	232
&Zn=x Store telephone number	232
\\Nn Error control mode selection	232
\\Qn Local flow control selection	233
\\Vn Protocol result code	233
%B View numbers in blacklist	233
%Cn Data compression control	233
Appendix D	235
S-registers	235
S-register values	235
S0 Auto answer ring number	235
S1 Ring counter	236
S2 AT escape character (user defined)	236
S3 Command line termination character (user defined)	236
S4 Response formatting character (user defined)	236
S5 Command line editing character (user defined)	237
S6 Wait before dialing	237
S7 Connection completion time-out	237
S8 Comma pause time	238
S11 DTMF dialing speed	238
S12 Escape guard time	238
S37 Dial line rate	239
AT command set result codes	240
Appendix E	243
V.90	243
V.90 mode	243
AT Command	245
Appendix F	247
Wireless LAN	247
Card Specifications	247
Radio Characteristics	247
Supported Frequency Sub-bands	248
Wireless IEEE 802.11 Channels Sets (Revision B and G)	248
Wireless IEEE 802.11 Channels Sets (Revision A)	249
Appendix G	251
AC Power Cord and Connectors	251
Certification agencies	251
Appendix H	253
TOSHIBA Anti-theft Protection Timer	253
Glossary	255
Index	269
A	269
B	269
C	269
D	269
E	270
F	270
G	270
H	270
I	271
K	271
L	271
M	271
N	272
O	272
P	272
R	273
S	273
T	273
U	273
V	273
W	273

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User’s Manual

9-3

Troubleshooting

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or

attached peripherals. Basic problems may occur in the following areas:

System start-up

When the computer does not start properly, check the following items:

■

Self Test

■

Power Sources

■

Power-on Password

Software

The problems may be caused by your software or disk. If

you cannot load a software package, the media may be

damaged or the program might be corrupted. Try loading

another copy of the software.

If an error message appears while you are using a software

package, check the software documentation. These

documents usually include a problem solving section or a

summary of error messages.

Next, check any error messages in the operating system

documentation.

Hardware

If you cannot find a software problem, check your

hardware. First run through the items in the preliminary

checklist above. If you still cannot correct the problem, try

to identify the source. The next section provides checklists

for individual components and peripherals.

Before using a peripheral device or application software that is not an

authorized Toshiba part or product, make sure the device or software can

be used with your PC. Use of incompatible devices may cause injury or

may damage your PC.

■

System start-up

■

Self test

■

Power

■

Password

■

Keyboard

■

Internal LCD display panel

■

Hard disk drive

■

DVD-ROM&CD-R/RW drive

■

DVD Super Multi drive

■

USB floppy disk drive

■

SD card/SDIO card

■

PC card

■

Memory Stick/Memory Stick Pro

■

xD picture card

■

MultiMediaCard

■

Pointing Device

■

Fingerprint Sensor

■

USB device

■

Memory expansion

■

Sound system

■

External monitor

■

i.LINK (IEEE1394) device

■

Modem

■

LAN

■

Wireless LAN

■

Bluetooth