1995 Chevrolet Blazer Owner's Manual - Page 357

1995 Chevrolet Blazer Manual

Page 357 highlights

Customer Assistance Information Section Here you will find out how to contact Chevrolet if you need assistance.This section also tellsyou how to obtain service publications and how to report any safety defects. This section includes informationon: The Customer Satisfaction Procedure, Customer Assistance for Hearing orSpeech Impaired, BBB Auto LineAlternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service Publications. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, anyconcern with the sales transaction or the operation your of vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions all concerned, of misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with member of dealership a management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed the Sales, Service, or Parts with Manager, contact the owner of the dealership orthe General Manager. 8-1

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Customer
Assistance
Information
Section
Here
you
will
find
out
how
to
contact
Chevrolet
if
you
need
assistance. This
section
also
tells you
how to
obtain
service
publications
and
how
to
report
any
safety
defects.
This section
includes
information on: The Customer Satisfaction
Procedure,
Customer Assistance for Hearing
or Speech Impaired,
BBB
Auto
Line
-
Alternative Dispute Resolution Program, Reporting Safety
Defects,
Roadside Assistance,
and Service Publications.
Customer
Satisfaction
Procedure
Your satisfaction
and goodwill are important to
your
dealer
and
Chevrolet.
Normally,
any concern
with
the
sales
transaction
or
the
operation
of
your
vehicle
will
be
resolved by your
dealer’s
Sales
or Service Departments.
Sometimes, however,
despite
the
best
intentions
of all concerned,
misunderstandings
can
occur. If your concern has
not
been
resolved
to
your
satisfaction,
the following steps
should be taken:
STEP
ONE
-
Discuss
your
concern
with
a
member of dealership
management. Normally, concerns can
be
quickly
resolved
at
that
level.
If
the
matter
has
already
been
reviewed
with
the
Sales,
Service,
or
Parts
Manager,
contact
the owner
of
the
dealership
or
the
General
Manager.
8-1