1995 Chevrolet Blazer Owner's Manual - Page 360

To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number(VIN), and a statement of the natureof your complaint. Eligibility is limited vehicle age and mileage, and other by factors. We prefer you utilize the Customer Satisfaction Procedure before resort you to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving asan intermediary betweenyou and Chevrolet. If this mediation is unsuccessful, informal hearing will be an scheduled where eligible customers present their case to impartial may an third-party arbitrator. The arbitrator will makea decision whichyou'may accept or reject.If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state lawsmay require you to use this program before filinga claim with a state-run arbitration program or in the courts. For further information, contactthe BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Center at1-800-222-1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has defect which could a cause a crash or could cause injury or death,you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an investigation, and if it it finds that a safety defect exists a group of vehicles, it may order a recall in and remedycampaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA,you may either call theAuto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, US.Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety the from Hotline. 8-4