3Com 3C17304 Getting Started Guide - Page 76

Com Knowledgebase Web Services, 3Com FTP Site, Support from Your Network Supplier, Knowledgebase Web

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76 APPENDIX D: TECHNICAL SUPPORT 3Com Knowledgebase Web Services The 3Com Knowledgebase is a database of technical information to help you install, upgrade, configure, or support 3Com products. The Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the 3Com Corporation World Wide Web site at: http://knowledgebase.3com.com 3Com FTP Site Download content across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: ■ Hostname: ftp.3com.com ■ Username: anonymous ■ Password: You do not need a user name and password with Web browser software such as Netscape Navigator and Microsoft Internet Explorer. Support from Your Network Supplier If you require additional assistance, ask your network supplier about the professional services available in your area for the assessment, installation, and implementation of your network. You can also purchase maintenance contracts for most products. When you contact your network supplier for assistance, have the following information ready: ■ Product model name, part number, and serial number ■ A list of system hardware and software, including revision levels ■ Diagnostic error messages ■ Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the following section on how to contact 3Com.

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76
A
PPENDIX
D: T
ECHNICAL
S
UPPORT
3Com
Knowledgebase Web
Services
The 3Com Knowledgebase is a database of technical information to help
you install, upgrade, configure, or support 3Com products. The
Knowledgebase is updated daily with technical information discovered by
3Com technical support engineers. This complimentary service, which is
available 24 hours a day, 7 days a week to 3Com customers and partners,
is located on the 3Com Corporation World Wide Web site at:
3Com FTP Site
Download content across the Internet from the 3Com public FTP site. This
service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into
your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
You do not need a user name and password with Web browser software
such as Netscape Navigator and Microsoft Internet Explorer.
Support from Your
Network Supplier
If you require additional assistance, ask your network supplier about the
professional services available in your area for the assessment,
installation, and implementation of your network. You can also purchase
maintenance contracts for most products.
When you contact your network supplier for assistance, have the
following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following
section on how to contact 3Com.