3Com 3C17304 Getting Started Guide - Page 77

Support from 3Com 77 Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources discussed earlier in this appendix, or from your network supplier, 3Com offers a range of support services. Purchase of a support contract gives you priority response and is typically more cost effective than purchasing service for a specific incident. To find out more about your support options, e-mail or call the 3Com technical support services at the location nearest you. Internet Support Some 3Com regions offer an Internet support service. To access this service for your region, use the appropriate URL or e-mail address from the list below. Asia, Pacific Rim From this region, e-mail: [email protected] Europe, Middle East and Africa From this region, enter the URL: http://emea.3com.com/support/email.html Latin America Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html English speakers, e-mail: [email protected] Telephone Support When you contact 3Com for assistance, have the following information ready: ■ Product model name, part number, and serial number ■ A list of system hardware and software, including revision levels ■ Diagnostic error messages ■ Details about recent configuration changes, if applicable