3Ware 9550SXU-12 User Guide - Page 268
Software Installation Problems, Need to boot from a non-3ware device without changing the boot, order
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Troubleshooting • The motherboard may be functional, but may not be compatible. Please check the Motherboard Compatibility List on the 3ware website at http:// www.3ware.com/products/compatibility.asp to see if you motherboard has been tested by 3ware. If you have a different type of motherboard available, you may want to test the controller in it to see if the 3ware BIOS screen appears. • The motherboard's BIOS may need to be upgraded. Check the web site of the motherboard manufacturer to download and install their latest BIOS. • The motherboard may not be functional. • You may not have the latest 3ware firmware and driver. To see what version you have, see "Determining the Current Version of Your 3ware Driver" on page 179.To download the most recent software, see http:// www.3ware.com/support/download.asp. Need to boot from a non-3ware device without changing the boot order If the operating system is installed on a 3ware unit, you can temporarily bypass the 3ware BIOS and prevent the OS from booting from that unit by pressing Alt-b. This saves the step of changing the boot order in the motherboard BIOS and 3BM and having to change it back again. Software Installation Problems The 3ware RAID controller was configured without problems, but the system does not boot The problem could be one or more of the following: • The BIOS may have changed the order of the boot devices. Check your system BIOS boot sequence. • The 3ware BIOS will only boot from the first unit listed in 3BM. You can change the unit from which the 3ware controller boots by moving it to the top of the list of units by highlighting the unit and pressing the 'Page Up'/ 'Page Down' keys. • The operating system is installed on a device that is not in your system's boot order. Use your system's Setup utility to include the StorSwitch controller in the boot order. • If your operating system was installed before you configured your RAID units, you may have overwritten your operating system. Remember that creating or deleting a RAID unit overwrites any existing data on the member drives. Reinstall your operating system. • There may be a compatibility problem between the motherboard system BIOS and the 3ware BIOS. Check the 3ware website (www.3ware.com) to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates. 256 3ware SAS/SATA RAID Software User Guide, Version 9.5.1