Canon I9100 i9100 Quick Start Guide - Page 51
Troubleshooting
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Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. In this chapter you will find the most common printing problems. • "Cannot Install the Printer Driver" on page 50 • "Print Quality is Poor or Contains Errors" on page 51 • "Troubleshooting Printer Hardware" on page 53 • "Paper Does Not Feed Properly" on page 54 • "Handling Error Messages" on page 55 • "An Error Message Appears on the Screen" on page 56 Refer to the User's Guide for additional information on topics not covered in this section. Note If you encounter any problem during installation or operation of your printer, quickly scan all topics to find a solution. If the problem persists, contact the Customer Care Center at (757) 413-2448. A TDD service (telephone device for the deaf) is also available at (866) 251-3752. When Error Occurs The BJ Status Monitor opens and displays a message. Take the appropriate action described in the message. The message may vary depending on your operating system. When using Windows Me or Windows 98, click the Guide tab and follow the on-screen instructions. 49