Canon imageCLASS D680 imageCLASS D680 Fax Guide - Page 71

Faxing Problems

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Faxing Problems Sending Problems ❚ You cannot send a fax. The machine may have overheated. • Unplug the machine and let it cool for about 10 minutes. Then plug in the machine and try sending again. The machine may not be set for the type of telephone line in use (pulse/tone). • Make sure the machine is set for the correct telephone line type. (→ p. 2-7) The document may not have been loaded. • Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide) The one-touch speed dialing key or coded speed dialing code you entered may not be registered for the feature you want to use. • Check the one-touch speed dialing key or coded speed dialing code and make sure it is registered correctly. (→ Chapter 3) You dialed or have been provided with an incorrect number. • Dial the number again, or check that you have the correct number. The other party's fax machine may be out of paper. • Call the other party and ask them to make sure paper is loaded in their fax machine. There may be other documents being sent from memory. • Allow time for those documents to finish sending. An error may have occurred during sending. • Print an ACTIVITY REPORT and check for an error. (→ p. 7-2) The telephone line may not be working properly. • Make sure there is a dial tone when you lift the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company. The receiving fax machine may not be a G3 fax machine. • Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine). The other party's telephone may be busy or the other party's fax machine may be turned OFF. BUSY/NO SIGNAL is shown on the ERROR TX REPORT. • The telephone number you dialed is busy. Try sending the document at a later time. • The other party's fax machine is not working. Contact the other party and have them check their fax machine. The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts). • Contact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (→ p. 6-1) ❚ Faxes sent from the machine are spotted or dirty. The receiving fax machine may not be working properly. • Check the machine by making a copy (→ Reference Guide). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the rollers inside the main unit. (→ Reference Guide) The document may not have been loaded. • Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide) 8-2

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8-2
Sending Problems
❚
You cannot send a fax.
The machine may have overheated.
•
Unplug the machine and let it cool for about 10 minutes. Then plug in the machine and try sending again.
The machine may not be set for the type of telephone line in use (pulse/tone).
•
Make sure the machine is set for the correct telephone line type. (
→
p. 2-7)
The document may not have been loaded.
•
Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly.
(
→
Reference Guide)
The one-touch speed dialing key or coded speed dialing code you entered may not be registered for the
feature you want to use.
•
Check the one-touch speed dialing key or coded speed dialing code and make sure it is registered correctly. (
→
Chapter 3)
You dialed or have been provided with an incorrect number.
•
Dial the number again, or check that you have the correct number.
The other party’s fax machine may be out of paper.
•
Call the other party and ask them to make sure paper is loaded in their fax machine.
There may be other documents being sent from memory.
•
Allow time for those documents to finish sending.
An error may have occurred during sending.
•
Print an ACTIVITY REPORT and check for an error. (
→
p. 7-2)
The telephone line may not be working properly.
•
Make sure there is a dial tone when you lift the handset of the telephone connected to the machine. If there is
no dial tone, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
•
Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
The other party’s telephone may be busy or the other party’s fax machine may be turned OFF.
BUSY/NO SIGNAL
is shown on the ERROR TX REPORT.
•
The telephone number you dialed is busy. Try sending the document at a later time.
•
The other party’s fax machine is not working. Contact the other party and have them check their fax machine.
The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts).
•
Contact the other party and have them check their fax machine. For an overseas call, add pauses to the
registered number. (
→
p. 6-1)
❚
Faxes sent from the machine are spotted or dirty.
The receiving fax machine may not be working properly.
•
Check the machine by making a copy (
→
Reference Guide). If the copy is clear, the problem may be in the
receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the rollers inside the main unit.
(
→
Reference Guide)
The document may not have been loaded.
•
Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly.
(
→
Reference Guide)
Faxing Problems