Cisco CP-7911G Administration Guide - Page 190

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action Load ID incorrect Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Load rejected HC The application that was downloaded is not compatible with the phone's hardware. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the "Firmware Versions Screen" section on page 7-15 to verify the phone setting. Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option. The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager Administration choose Device > Phone). No CTL installed A CTL file is not installed in Occurs if security is not configured or, if the phone. security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01