Dell Precision 490 Desktop User's Guide - Page 156

E-Mail, Modem, and Internet Problems

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Check for Software and Hardware Conflicts - See Software and Hardware Incompatibilities. Run the Dell Diagnostics - See Dell Diagnostics. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Adjust the Windows volume control - l Click the speaker icon in the lower-right corner of your screen. l Ensure that the volume is turned up by clicking the slidebar and dragging it up. l Ensure that the sound is not muted by clicking any boxes that are checked. Check the speakers and subwoofer - See Sound and Speaker Problems. Problems writing to a CD/DVD-RW drive Close other programs - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. Turn off Standby mode in Windows before writing to a CD/DVD-RW disc - See Power Management for more information. Hard drive problems Run Check Disk - 1. Click the Start button and click My Computer. 2. Right-click Local Disk C:. 3. Click Properties. 4. Click the Tools tab. 5. Under Error-checking, click Check Now. 6. Click Scan for and attempt recovery of bad sectors. 7. Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. Check the Microsoft Outlook® Express Security Settings - If you cannot open your e-mail attachments: 1. In Outlook Express, click Tools, click Options, and then click Security. 2. Click Do not allow attachments to remove the checkmark.

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CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
Check for Software and Hardware Conflicts
—
See
Software and Hardware Incompatibilities
.
Run the Dell Diagnostics —
See
Dell Diagnostics
.
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Adjust the Windows volume control
—
l
Click the speaker icon in the lower-right corner of your screen.
l
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer
—
See
Sound and Speaker Problems
.
Close other programs
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-
RW disc
—
See
Power Management
for more information.
Run Check Disk
—
1.
Click the
Start
button and click
My Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
.
4.
Click the
Tools
tab.
5.
Under
Error-checking
, click
Check Now
.
6.
Click
Scan for and attempt recovery of bad sectors
.
7.
Click
Start
.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
CAUTION:
To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE:
To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your
computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the Microsoft Outlook
® Express Security Settings
—
If you cannot open your e-mail attachments:
1.
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2.
Click
Do not allow attachments
to remove the checkmark.