Dell Precision 490 Desktop User's Guide - Page 162

Printer Problems, Serial or Parallel Device Problems, Sound and Speaker Problems

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Eliminate interference - Some possible causes of interference are: l Power, keyboard, and mouse extension cables l Too many devices on a power strip l Multiple power strips connected to the same electrical outlet Printer Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. Check the printer documentation - See the printer documentation for setup and troubleshooting information. Ensure that the printer is turned on Check the printer cable connections - l See the printer documentation for cable connection information. l Ensure that the printer cables are securely connected to the printer and the computer. Test the electrical outlet - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Verify that the printer is recognized by Windows - 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. Reinstall the printer driver - See the printer documentation for instructions Serial or Parallel Device Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you are having a problem with a printer, see Printer Problems. Check the option setting - See the device's documentation for the recommended settings. Then enter system setup and go to the Integrated Devices option settings (see System Setup). Ensure that the Serial Port setting or the Parallel Port setting matches the recommended settings. Run the Dell Diagnostics - See Dell Diagnostics. Sound and Speaker Problems

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Printer Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Serial or Parallel Device Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Sound and Speaker Problems
Eliminate interference
—
Some possible causes of interference are:
l
Power, keyboard, and mouse extension cables
l
Too many devices on a power strip
l
Multiple power strips connected to the same electrical outlet
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.
Check the printer documentation —
See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on
Check the printer cable connections
—
l
See the printer documentation for cable connection information.
l
Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet
—
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows
—
1.
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2.
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3.
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following port(s):
setting is
LPT1 (Printer
Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
Reinstall the printer driver
—
See the printer documentation for instructions
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
If you are having a problem with a printer, see
Printer Problems
.
Check the option setting —
See the device's documentation for the recommended settings. Then enter system setup and go to the
Integrated Devices
option settings (see
System Setup
). Ensure that the
Serial Port
setting or the
Parallel Port
setting matches the
recommended settings.
Run the Dell Diagnostics —
See
Dell Diagnostics
.