Dell Unity XT 480 Unity All Flash and Unity Hybrid Unity 480/F Unity 680/F Uni - Page 75

Returning a faulted part, Replace a dual inline memory module (DIMM)

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Returning a faulted part About this task We appreciate the return of defective material within 5 business days (for US returns). For International customers, please return defective material within 5-10 business days. All instructions and material required to return your defective part were supplied with your good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part, and seal the box. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. Optional: For more information about returning customer-replaceable parts, from Unisphere, click Support > Replace Disk Drives, Power Supplies, and Other Parts > Return a Part to display the part return instructions. If your screen does not show the Return a Part option, contact your service provider for instructions on what to do next. Replace a dual inline memory module (DIMM) Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system. The DIMMs are located within the SP assembly. You can access the DIMMs by removing the SP assembly from the chassis and opening the top cover. Identifying and locating the faulted part in Unisphere Before you replace a faulted part, locate its placement within the storage system. Steps 1. In Unisphere, select System View. 2. Select the Enclosures page. 3. Locate the faulted part marked orange, and displayed in the Enclosures view. Preparing the storage processor (SP) for service About this task To protect your system from accidental data loss during this maintenance activity, prepare the SP for service. You prepare the SP for service by putting it in Service Mode. Entering Service Mode stops I/O on the SP so that service tasks can be safely performed. NOTE: Both SPs must NOT be in Service Mode at the same time. Steps 1. Open Unisphere and select Service, then Service Tasks. 2. Under the name of the storage processor where you will install the new part, select Enter Service Mode and then click Execute. 3. When prompted, enter the Service Password to put the SP into Service Mode. 4. Optional: Either refresh your browser or follow the on-screen instructions to restore full-functionality to Unisphere. When placing the primary storage processor into Service Mode, Unisphere will become momentarily unresponsive (about one minute) as the management services transfer over to the other SP. 5. Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet. 6. Wait until the SP fault LED is flashing alternating amber and blue before continuing to the next task. The SP fault LED will flash alternating amber and blue while the SP remains in Service mode and is receiving active power. Service Procedures 75

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Returning a faulted part
About this task
We appreciate the return of defective material within 5 business days (for US returns). For International customers, please
return defective material within 5-10 business days. All instructions and material required to return your defective part were
supplied with your good part shipment.
Steps
1.
Package the faulted part in the shipping box that contained the replacement part, and seal the box.
2.
Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3.
Optional: For more information about returning customer-replaceable parts, from Unisphere, click
Support
>
Replace Disk
Drives, Power Supplies, and Other Parts
>
Return a Part
to display the part return instructions.
If your screen does not show the
Return a Part
option, contact your service provider for instructions on what to do next.
Replace a dual inline memory module (DIMM)
Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system.
The DIMMs are located within the SP assembly. You can access the DIMMs by removing the SP assembly from the chassis and
opening the top cover.
Identifying and locating the faulted part in Unisphere
Before you replace a faulted part, locate its placement within the storage system.
Steps
1.
In Unisphere, select
System View
.
2.
Select the
Enclosures
page.
3.
Locate the faulted part marked orange, and displayed in the
Enclosures
view.
Preparing the storage processor (SP) for service
About this task
To protect your system from accidental data loss during this maintenance activity, prepare the SP for service. You prepare the
SP for service by putting it in Service Mode.
Entering Service Mode stops I/O on the SP so that service tasks can be safely performed.
NOTE:
Both SPs must NOT be in Service Mode at the same time.
Steps
1.
Open Unisphere and select
Service
, then
Service Tasks
.
2.
Under the name of the storage processor where you will install the new part, select
Enter Service Mode
and then click
Execute
.
3.
When prompted, enter the Service Password to put the SP into Service Mode.
4.
Optional: Either refresh your browser or follow the on-screen instructions to restore full-functionality to Unisphere.
When placing the primary storage processor into Service Mode, Unisphere will become momentarily unresponsive (about one
minute) as the management services transfer over to the other SP.
5.
Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet.
6.
Wait until the SP fault LED is flashing alternating amber and blue before continuing to the next task.
The SP fault LED will flash alternating amber and blue while the SP remains in Service mode and is receiving active power.
Service Procedures
75