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Dell V313W User's Guide - Page 87

Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems, If - printhead error

UPC - 884116016519

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Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 • "Software did not install" on page 91 • "Print job does not print or is missing pages" on page 91 Troubleshooting 87

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	11
Ordering ink cartridges	11
Replacing ink cartridges	11
Recycling Dell products	13
Using the printer control panel buttons and menus	14
Using the printer control panel	14
Changing temporary settings into new default settings	15
Changing the Power Saver timeout	16
Saving paper and energy with Eco-Mode	17
Resetting to factory settings	17
Using the printer software	18
Minimum system requirements	18
Using the Windows printer software	18
Using the Macintosh printer software	20
Finding and installing optional software	21
Updating the printer software (Windows only)	22
Reinstalling the printer software	22
Uninstalling the printer software	22
Installing the printer software	23
Loading paper and original documents	24
Loading paper	24
Saving paper default settings	27
Loading original documents on the scanner glass	28
Printing	29
Tips for printing	29
Printing basic documents	29
Printing a document	29
Collating printed copies	30
Printing pages in reverse order	30
Printing multiple pages on one sheet	31
Printing documents from a memory card or flash drive (Windows only)	32
Printing specialty documents	33
Printing envelopes	33
Printing labels	33
Printing on custom-size paper	34
Working with photos	35
Using a memory card or flash drive with the printer	35
Supported memory cards and file types	36
Printing photos using the printer control panel	36
Printing photos from a memory device using the printer software	37
Printing photos from a PictBridge-enabled digital camera	38
Printing photos from a memory device using the proof sheet	39
Printing photos from a digital camera using DPOF	40
Printing from a Bluetooth-enabled device	40
Setting up a connection between your printer and a Bluetooth-enabled device	40
Setting the Bluetooth security level	41
Printing from a Bluetooth-enabled device	42
Printing on both sides of the paper (duplexing)	43
Printing on both sides of the paper (duplexing) automatically	43
Printing on both sides of the paper (duplexing) manually	44
Managing print jobs	46
Setting your printer as the default printer	46
Changing the printing mode	46
Pausing print jobs	47
Resuming print jobs	48
Canceling print jobs	48
Copying	50
Tips for copying	50
Making copies	50
Copying photos	50
Enlarging or reducing images	51
Adjusting copy quality	51
Making a copy lighter or darker	51
Collating copies using the printer control panel	52
Repeating an image on one page	52
Copying multiple pages on one sheet	53
Making a duplex copy	53
Making a duplex copy automatically	53
Making a duplex copy manually	53
Canceling copy jobs	54
Scanning	55
Tips for scanning	55
Scanning to a local or network computer	55
Scanning to a flash drive or memory card	56
Scanning photos into an editing application	56
Scanning documents into an editing application	57
Scanning directly to e-mail using the printer software	58
Scanning to a PDF	59
Scanning FAQ	60
How can I improve the quality of a scan?	60
How do I scan in black and white?	60
Why am I being asked for a PIN?	60
What is an application list, and how do I update it?	60
Canceling scan jobs	60
Networking	61
Installing the printer on a wireless network	61
Wireless network compatibility	61
Supported network security options	61
Printing a network setup page	62
Information you will need to set up the printer on a wireless network	62
Installing the printer on a wireless network	63
Installing the printer on other computers	63
Interpreting the colors of the Wi-Fi indicator light	64
Special wireless installation instructions	64
Assigning a static IP address	65
Changing wireless settings after installation	65
Advanced wireless setup	66
Creating an ad hoc wireless network	66
Adding a printer to an existing ad hoc wireless network	69
Configuring the printer wirelessly using WPS (Windows only)	69
Switching between USB and wireless connections (Windows only)	69
Switching between USB and wireless connections (Macintosh only)	70
Sharing a printer in a Windows environment	71
Sharing a printer in a Macintosh environment	72
Networking FAQ	72
What is Wi-Fi Protected Setup?	72
Where do I find my WEP key or WPA passphrase?	72
What is an SSID?	73
Where do I find my SSID?	73
What is a network?	73
How do I find out what type of security my network is using?	73
How are home networks configured?	74
Why do I need an installation cable?	76
How do I attach the installation cable?	76
How are infrastructure and ad hoc networks different?	77
Finding the signal strength	77
How can I improve wireless signal strength?	78
How can I make sure my computer and printer are connected to the same wireless network?	79
Can I use my printer on a USB and a network connection at the same time?	80
What is a MAC address?	80
How do I find the MAC address?	81
What is an IP address?	81
What is TCP/IP?	82
How do I locate IP addresses?	82
How are IP addresses assigned?	82
What is a key index?	83
Maintaining the printer	84
Maintaining ink cartridges	84
Checking ink levels	84
Aligning the printhead	84
Cleaning the printhead nozzles	85
Cleaning the exterior of the printer	86
Cleaning the scanner glass	86
Troubleshooting	87
Before you troubleshoot	87
Using the Service Center to solve printer problems	87
If Troubleshooting does not solve your problem	87
Setup troubleshooting	87
Incorrect language appears on the display	88
Printhead errors	88
Software did not install	91
Print job does not print or is missing pages	91
Printer is printing blank pages	92
Printer is busy or does not respond	93
Cannot delete documents from the print queue	93
Cannot print through USB	93
Jams and misfeeds troubleshooting	94
Paper jam in the printer	94
Paper jam in the paper support	94
Paper jam in the duplex unit	95
Paper or specialty media misfeeds	96
Print troubleshooting	96
Poor quality at the edges of the page	96
Streaks or lines on printed image	97
Print speed is slow	98
Computer slows down when printing	98
Copy and scan troubleshooting	98
Copier or scanner does not respond	99
Scanner unit does not close	99
Poor copy or scanned image quality	99
Partial copies or scans of documents or photos	99
Scan was not successful	100
Scanning takes too long or freezes the computer	100
Cannot scan to a computer over a network	100
Memory card troubleshooting	100
Memory card troubleshooting checklist	101
Nothing happens when a memory card is inserted	101
Cannot print documents from a memory card or flash drive	101
Photos do not transfer from a memory card across a wireless network	102
Wireless troubleshooting	102
Wireless troubleshooting checklist	102
Resetting the wireless settings to factory defaults	103
Cannot print over wireless network	103
The Continue button is unavailable	107
Cannot print and there is a firewall on the computer	108
Wi-Fi indicator light is not lit	108
Wi-Fi indicator light is green but the printer does not print (Windows only)	109
Wi-Fi indicator light is still orange	110
Wi-Fi indicator light is blinking orange during installation	111
Wireless print server not installed	115
“Communication not available” message displays when printing wirelessly	115
Communication with printer lost when connected to Virtual Private Network (VPN)	117
Resolving intermittent wireless communications issues	117
Notices	120
Product information	120
Edition notice	120
UNITED STATES GOVERNMENT RIGHTS	120
Licensing notices	120
Federal Communications Commission (FCC) compliance information statement	121
Noise emission levels	121
Temperature information	122
Product disposal	122
Battery notice	122
Power consumption	122
Product power consumption	122
Power Saver	122
Off mode	123
Total energy usage	123
European Community (EC) directives conformity	123
Regulatory notices for telecommunication terminal equipment	123
Notice to users of the US telephone network: FCC requirements	124
South Africa telecommunications notice	125
Notice to users of the Canadian telephone network	125
Notice to users of the New Zealand telephone network	125
Notice to Users in the European Union	126
Regulatory notices for wireless products	127
Exposure to radio frequency radiation	127
Notice to users in Brazil	127
Industry Canada (Canada)	127
Taiwan NCC RF notice statement	128
Notice to users in the European Union	128