Denon AVR-3312CI AVR3312CI_OwnersManual - Page 151

ZONE SELECT, AirPlay, Remote Control Unit

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Basic version Advanced version Symptom Cause/Solution Sound quality is poor • File being played has a low bit rate. This is not a malfunction. or played sound is noisy. Cannot login to Rhapsody. ("Incorrect Username or Password" is displayed.) • Login information is incorrect. Check if the Username for Rhapsody has been properly entered. Re-enter the Password. (Password is not displayed.) www.rhapsody.com/denon Cannot compile Playlist. • This unit does not respond to playlist compilation. When the playlist is compiled in PC Application, it is registered to "My Library". In this way, the playlist can be played in this unit Cannot delete Rhapsody Channel registered in "My Channels". • Cannot be done with this unit. Delete from PC Application. Cannot delete Tracks, Playlists, Channels registered in "My Library" • Cannot be done with this unit. Delete from PC Application. Cannot login to Napster. ("Incorrect Username or Password" is displayed.) • Login information is incorrect. Check if the Username for Napster has been properly entered. Re-enter the Password. (Password is not displayed.) http://www.napster.com/choose/index_default.html Cannot login to Pandora. ("Email address" or "Password" is displayed.) • Login information is incorrect. Check if the "Email address" for Pandora has been properly entered. Re-enter the "Password". (Password is not displayed.) http://www.pandora.com/denon Page - 51, 114 - - - 46, 114 48 GAirPlayH Symptom Cause/Solution The AirPlay icon is not displayed in iTunes or on the iPhone/iPod touch/ iPad. No sound. • This unit and the computer or iPhone/iPod touch/iPad are not connected to the same network (LAN). Connect the computer or iPhone/iPod touch/iPad to the same network as this unit. • iTunes or the iPhone/iPod touch/iPad do not have firmware that supports AirPlay installed. Update to the latest firmware. • The volume in iTunes or on the iPhone/iPod touch/iPad is set to the minimum setting. Adjust the volume to the optimum level. • This unit is not selected in the screen that is displayed when iTunes or the iPhone/iPod touch/iPad is started. Start iTunes or switch on the iPhone/iPod touch/iPad, click the AirPlay icon in the displayed screen, and select this unit. GRemote Control UnitH Symptom Cause/Solution The set cannot be operated with the remote control unit. • Batteries are worn out. Replace with new batteries. • Operate the remote control unit within a distance of about 23 ft/7 m from this unit and at an angle of within 30°. • Remove any obstacle between this unit and the remote control unit. • Insert the batteries in the proper direction, checking the q and w marks. • The set's remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light. • The ZONE SELECT setting is not correct. Press ZONE SELECT to select the zone to operate. • The operation mode does not match the settings of the device to operate. Check the operation mode. Page 19 118 - 76 Page 132 132 132 132 132 121 121 Information 148

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148
Symptom
Cause/Solution
Page
Sound quality is poor
or played sound is
noisy.
•
File being played has a low bit rate. This is not a malfunction.
–
Cannot login to
Rhapsody.
(“Incorrect
Username or
Password” is
displayed.)
•
Login information is incorrect. Check if the Username for Rhapsody
has been properly entered. Re-enter the Password. (Password is
not displayed.)
www.rhapsody.com/denon
51
, 
114
Cannot compile
Playlist.
•
This unit does not respond to playlist compilation. When the
playlist is compiled in PC Application, it is registered to “My
Library”. In this way, the playlist can be played in this unit
–
Cannot delete
Rhapsody Channel
registered in “My
Channels”.
•
Cannot be done with this unit. Delete from PC Application.
–
Cannot delete
Tracks, Playlists,
Channels registered
in “My Library”
•
Cannot be done with this unit. Delete from PC Application.
–
Cannot login to
Napster. (“Incorrect
Username or
Password” is
displayed.)
•
Login information is incorrect. Check if the Username for Napster
has been properly entered. Re-enter the Password. (Password is
not displayed.)
46
, 
114
Cannot login to
Pandora. (“Email
address” or
“Password” is
displayed.)
•
Login information is incorrect. Check if the “Email address” for
Pandora has been properly entered. Re-enter the “Password”.
(Password is not displayed.)
48
G
AirPlay
H
Symptom
Cause/Solution
Page
The AirPlay icon
is not displayed
in iTunes or on the
iPhone/iPod touch/
iPad.
•
This unit and the computer or iPhone/iPod touch/iPad are not
connected to the same network (LAN). Connect the computer or
iPhone/iPod touch/iPad to the same network as this unit.
•
iTunes or the iPhone/iPod touch/iPad do not have firmware that
supports AirPlay installed. Update to the latest firmware.
19
118
No sound.
•
The volume in iTunes or on the iPhone/iPod touch/iPad is set to
the minimum setting. Adjust the volume to the optimum level.
•
This unit is not selected in the screen that is displayed when
iTunes or the iPhone/iPod touch/iPad is started. Start iTunes or
switch on the iPhone/iPod touch/iPad, click the AirPlay icon
in
the displayed screen, and select this unit.
–
76
G
Remote Control Unit
H
Symptom
Cause/Solution
Page
The set cannot be
operated with the
remote control unit.
•
Batteries are worn out. Replace with new batteries.
•
Operate the remote control unit within a distance of about
23 ft/7 m from this unit and at an angle of within 30°.
•
Remove any obstacle between this unit and the remote control
unit.
•
Insert the batteries in the proper direction, checking the
q
and
w
marks.
•
The set’s remote control sensor is exposed to strong light (direct
sunlight, inverter type fluorescent bulb light, etc.). Move the set
to a place in which the remote control sensor will not be exposed
to strong light.
•
The ZONE SELECT setting is not correct. Press
ZONE SELECT
to
select the zone to operate.
•
The operation mode does not match the settings of the device to
operate. Check the operation mode.
132
132
132
132
132
121
121