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HP 2500 HP Color LaserJet 2500 series - User Guide - Page 110

Availability of support and service, HP maintenance agreements, On-site service agreements - plotter

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Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements: On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority On-Site Service This agreement provides 4-hour service response to your site for calls made during normal HP business hours. Next-Day On-Site Service This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP's designated service zones are available on most on-site agreements (for additional charges). Weekly (Volume) On-Site Service This agreement provides scheduled weekly on-site visits for organizations that use many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives. 108 Service and support ENWW

Section	Page
HPCustomer Care	5
Printer basics	11
Introduction	11
Printer configurations	12
Printer features	13
Printer parts	15
Interface ports	16
Control panel features	17
Software and supported operating systems	19
Software for Windows	20
Software for network installations only	21
Software for Macintosh	22
Software tips	23
Uninstalling the printing software	24
Uninstalling software for Windows	24
Uninstalling software for Macintosh	25
Accessories and ordering information	26
Printing tasks	29
Introduction	29
Choosing paper and other print media	30
Supported print media for tray1	31
Supported print media for optional tray2	31
Supported print media for optional tray 3	32
Purchasing paper and other print media	32
Loading trays	33
Loading tray1	33
Loading optional tray2	34
Loading optional tray3	35
Printing a job	36
Gaining access to printer driver settings	39
Features in the printer driver	40
Choosing an output location	44
Printing on special print media	45
Printing on envelopes	45
Printing on labels	46
Printing on grayscale transparencies	47
Printing on custom-sized print media or cardstock	48
Printing on letterhead or preprinted forms	49
Printing on both sides (duplexing manually)	50
Canceling a print job	51
Using color	52
HP ImageREt 2400	52
HPColorSmart	53
Managing color options	53
Matching colors	55
Printing in four-colors (CMYK)	55
Managing the printer	57
Introduction	57
Special pages	58
HPColor LaserJet 2500 Toolbox	60
Using the embedded Web server	62
Using Printer Status and Alerts	65
Problem solving and maintenance	67
Introduction	67
Clearing jams	68
Resolving control panel messages	73
Supplies Status lights	74
Printer Status lights	77
Secondary light patterns for Printer Status lights	79
Solving print-quality problems	82
Solving issues with all printed documents	83
Solving issues with color documents	89
Resolving problems that generated messages	91
Resolving problems that did not generate messages	92
Solving general printing problems	94
Solving PostScript (PS) errors	98
Solving common Macintosh problems	99
Cleaning the printer	101
Calibrating the printer	102
Managing supplies	103
Supplies life	103
Checking and ordering supplies	103
Storing supplies	104
Replacing and recycling supplies	104
HP policy on non-HP supplies	105
HP fraud hotline	105
Service and support	107
Introduction	107
Hewlett-Packard limited warranty statement	108
Limited warranty for the print cartridges and imaging drum	109
Availability of support and service	110
HP maintenance agreements	110
On-site service agreements	110
HP Express Exchange (U.S. and Canada only)	111
Repacking the printer	112
Specifications and regulatory information	115
Introduction	115
Printer specifications	116
Environmental Product Stewardship program	118
Protecting the environment	118
Material safety data sheet	120
FCC regulations	121
Regulatory statements	122
Declaration of Conformity	122
Laser safety statement	123
Canadian DOC statement	123
VCCI statement (Japan)	123
Korean EMI statement	123
Finnish laser statement	124
Print media specifications	125
Introduction	125
General guidelines	126
Tray specifications	127
Paper and print media	129
Envelopes	132
Labels	134
Grayscale transparencies	134
Working with memory and print server cards	135
Introduction	135
Printer memory	136
Installing memory and font DIMMs	137
Checking DIMM installation	139
Enabling memory	140
Enabling the language font DIMM	140
Installing an HPJetdirect print server card	141

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108

Service and support

ENWW

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability

of these programs will vary depending upon your location.

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

Maintenance agreements are not part of the standard warranty. Support services vary by area.

Contact HP Customer Care to determine the services available to you and for more information

about maintenance agreements. In general, the printer will have the following maintenance

agreements:

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service

agreements with three response times:

Priority On-Site Service

This agreement provides 4-hour service response to your site for calls made during normal HP

business hours.

Next-Day On-Site Service

This agreement provides support by the next working day following a service request. Extended

coverage hours and extended travel beyond HP’s designated service zones are available on

most on-site agreements (for additional charges).

Weekly (Volume) On-Site Service

This agreement provides scheduled weekly on-site visits for organizations that use many

HP products. This agreement is designated for sites using 25 or more workstation products,

including printers, plotters, computers, and disk drives.