HP 2500 HP Color LaserJet 2500 series - User Guide - Page 99

Solving common Macintosh problems, Symptom, Possible Cause, Solution, Problems in the Chooser

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Solving common Macintosh problems In addition to the problems listed in "Solving general printing problems" on page 92, this section lists problems that can happen only when using the Mac OS, versions 8.6 to 9.x. Symptom Possible Cause Solution Problems in the Chooser The printer driver icon does not appear in the Chooser. Software was not installed correctly. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM. The interface cable might not be high Make sure that you are using a high-quality interface cable. quality. An incorrect network might be selected. Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network. The printer name does The printer might not be ready. Make sure that the cables are connected correctly, the printer not appear in the Select a is on, and the Ready light is on. PostScript Printer box in the Chooser. The correct printer driver might not be Make sure that the correct printer driver has been selected in selected. the Chooser. An incorrect zone might be selected. If the printer resides on a network with multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser. The PS driver might not be installed. Verify that the PS driver is installed. The printer might not be selected in the Chooser. Make sure that the printer has been chosen in the Chooser by printing a Configuration page. [Simultaneously press (GO) and (CANCEL JOB) on the printer.] Check the AppleTalk name of the printer displayed on the Configuration page. AppleTalk might be off. Make sure that AppleTalk is on. (The button next to Active is selected in the Chooser.) You might need to restart the computer to activate the change. The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser. Reinstall the printer software. See the getting started guide. Printing Errors A print job was not sent to Another printer with the same or the printer that you similar name might have received wanted. your print job. q Check the AppleTalk name of the printer displayed on the Configuration page. q Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. You cannot use the Background Printing has not been computer while the printer selected. is printing. LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing. An encapsulated This problem occurs with some PostScript (EPS) file does programs. not print with the correct fonts. q Try downloading the fonts contained in the EPS file to the printer before printing. q Send the file in ASCII format instead of binary encoding. ENWW Chapter 4 Problem solving and maintenance 97

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ENWW
Chapter 4 Problem solving and maintenance
97
Solving common Macintosh problems
In addition to the problems listed in
“Solving general printing problems” on page 92
, this section
lists problems that can happen only when using the Mac OS, versions 8.6 to 9.
x
.
Symptom
Possible Cause
Solution
Problems in the Chooser
The printer driver icon
does not appear in the
Chooser.
Software was not installed correctly.
The LaserWriter driver should be present as a part of the Mac
OS. Make sure that the LaserWriter driver is in the Extensions
folder within the systems folder. If not, install the LaserWriter
driver from your Mac OS CD-ROM.
The interface cable might not be high
quality.
Make sure that you are using a high-quality interface cable.
An incorrect network might be
selected.
Make sure that the printer is on the correct network. Select the
Network
or
AppleTalk Control Panel
from
Control Panels
in
the
Apple
menu and then choose the correct network.
The printer name does
not appear in the
Select a
PostScript Printer
box in
the Chooser.
The printer might not be ready.
Make sure that the cables are connected correctly, the printer
is on, and the Ready light is on.
The correct printer driver might not be
selected.
Make sure that the correct printer driver has been selected in
the Chooser.
An incorrect zone might be selected.
If the printer resides on a network with multiple zones, make
sure that the correct zone is selected in the
AppleTalk Zones
box in the Chooser.
The PS driver might not be installed.
Verify that the PS driver is installed.
The printer might not be selected in
the Chooser.
Make sure that the printer has been chosen in the Chooser by
printing a Configuration page. [Simultaneously press
(
G
O
)
and
(
C
ANCEL
J
OB
) on the printer.] Check the AppleTalk
name of the printer displayed on the Configuration page.
AppleTalk might be off.
Make sure that AppleTalk is on. (The button next to
Active
is
selected in the Chooser.) You might need to restart the
computer to activate the change.
The printer driver does
not automatically set up
your selected printer even
though you clicked
Auto
Setup
in the Chooser.
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not sent to
the printer that you
wanted.
Another printer with the same or
similar name might have received
your print job.
●
Check the AppleTalk name of the printer displayed on the
Configuration page.
●
Make sure that the cables are connected correctly, the
printer is on, and the Ready light is on.
You cannot use the
computer while the printer
is printing.
Background Printing has not been
selected.
LaserWriter 8.6 and later: Turn Background Printing on by
selecting
Print Desktop
on the
File
menu and then clicking
Background Printing
.
An encapsulated
PostScript (EPS) file does
not print with the correct
fonts.
This problem occurs with some
programs.
●
Try downloading the fonts contained in the EPS file to the
printer before printing.
●
Send the file in ASCII format instead of binary encoding.