HP C8174A HP Business Inkjet 2800 - User Guide - Page 69

Troubleshooting tips and resources, General troubleshooting tips, To reset the printer

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Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. z For paper jam, see Clearing jams. z For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 1 Press (Power button) to turn off the printer. 2 Disconnect the power cord from the printer. 3 Wait about 20 seconds, and then reconnect the power cord. 4 Press (Power button) to turn on the printer. General troubleshooting tips Ensure the following: z Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. z Make sure the printer is in the Ready state. z No error messages appear on the computer screen. z Power cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements. z Media is loaded correctly in the tray and is not jammed in the printer. z Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead. z Printhead latch and all covers are closed. z Rear access panel or auto-duplex unit is locked into place. z All packing tapes and materials are removed from the printer. z Printer can print a configuration page. See Understanding and printing the configuration page. z The printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer's documentation for more information. z Pause Printing is not selected if you are using a computer running Windows. z You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. ENWW Troubleshooting tips and resources 67

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ENWW
Troubleshooting tips and resources
67
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
For paper jam, see
Clearing jams
.
For paper-feed problems, such as the paper skew and paper pick,
see
Resolving paper-feed problems
.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1
Press
(Power button) to turn off the printer.
2
Disconnect the power cord from the printer.
3
Wait about 20 seconds, and then reconnect the power cord.
4
Press
(Power button) to turn on the printer.
General troubleshooting tips
Ensure the following:
Power light is on and not blinking. When the printer is first turned on, it takes
approximately 45 seconds to warm up.
Make sure the printer is in the Ready state.
No error messages appear on the computer screen.
Power cord and other cables are working and firmly connected to the printer. Make sure
the printer is connected firmly to a functioning alternating current (AC) power outlet and is
turned on. See
Printer specifications
for voltage requirements.
Media is loaded correctly in the tray and is not jammed in the printer.
Printheads and ink cartridges are properly installed in their correct color-coded slots.
Press down firmly on each one to ensure proper contact. Ensure you have removed the
tape from each printhead.
Printhead latch and all covers are closed.
Rear access panel or auto-duplex unit is locked into place.
All packing tapes and materials are removed from the printer.
Printer can print a configuration page. See
Understanding and printing the configuration
page
.
The printer is set as the current or default printer. For Windows, set the printer as the
default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or
the Print Center. See your computer’s documentation for more information.
Pause Printing
is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close programs
that you are not using or restart the computer before attempting the task again.