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HP C8174A HP Business Inkjet 2800 - User Guide - Page 70

Resetting the control panel language, Resolving printing problems, Printer shuts down unexpectedly

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Resetting the control panel language 1 Press (Power button) to turn off printer. 2 Press and hold (Power button) and then press (Select button) once. 3 Release (Power button). The printer will initialize and prompt for language selection. 4 Scroll using (Up Arrow button) or (Down Arrow button) and press (Select button) to select the language. Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications for voltage requirements. All printer lights are blinking A non-recoverable error has occurred Reset the printer. See To reset the printer. If the problem persists, contact HP. See Support and warranty. Printer is not responding (nothing prints) Check printer setup See General troubleshooting tips. Check the printhead initialization When printheads are installed or replaced, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. You can print documents only after the automatic alignment pages have been printed. Check the printer software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. See Uninstalling the printer software. 68 6 - Maintaining and troubleshooting ENWW

Section	Page
Contents	5
Getting started	8
Finding other resources for the product	8
Understanding the printer parts	10
Installing accessories	13
Installing tray2	13
Installing the auto-duplex unit	14
Installing the HPJetdirect print server	15
To install the HP Jetdirect print server	15
To verify that the print server has been installed correctly	15
To obtain more information	16
Installing memory modules	17
To install a DIMM	17
To verify that the DIMM is installed correctly	18
Enabling accessories in the printerdriver	19
Using the printer	20
Selecting print media	20
Tips for selecting and using print media	20
Understanding specifications for supported media	21
Setting minimum margins	24
Loading media	25
Changing printsettings	27
Canceling a print job	27
Printing with the front or rear manual feed slot	28
Printing on both sides (duplexing)	29
Guidelines for printing on both sides of a page	29
To perform duplexing (Windows)	30
To perform automatic duplexing (Mac OS)	30
Printing on special and custom-sizemedia	31
Configuring and managing theprinter	32
Managing the printer	32
Overview of printer management tasks	32
Monitor the printer	33
Configure network options	35
Overview of printer management tools	35
Understanding and printing the configuration page	40
Upgrading the firmware in the printer	41
Configuring the printer (Windows)	42
Direct connection	42
Network connection	44
Configuring the printer (Mac OS)	46
Uninstalling the printer software	48
Control panel	49
Understanding control-panel messages	49
Types of control-panel messages	49
Control-panel messages	50
Understanding control-panel menus	52
Information menu	52
Paper Handling menu	53
Configure Device menu	55
Printing menu	56
Maintenance menu	57
Changing networking parameters from the control panel	58
EIO menu	58
Disabling network protocols (optional)	60
Resetting the HPJetdirect print server	61
Printing control-panel menu map	61
Changing printer settings from the control panel	61
Maintaining and troubleshooting	62
Replacing the ink cartridges	62
Maintaining the printheads	63
Calibrating the color	68
Calibrating the linefeed	68
Troubleshooting tips and resources	69
General troubleshooting tips	69
Resetting the control panel language	70
Resolving printing problems	70
Printer shuts down unexpectedly	70
All printer lights are blinking	70
Printer is not responding (nothing prints)	70
Printer does not accept printhead	71
Printer takes a long time to print	72
Blank page printed	72
Placement of the text or graphics is wrong	72
Poor print quality and unexpected printouts	73
Meaningless characters print	74
Ink is smearing	74
Ink is not filling the text or graphics completely	75
Output is faded or dull colored	76
Colors are printing as black and white	76
Wrong colors are printing	76
Printout shows bleeding colors	76
Colors do not line up properly	77
Lines or dots are missing from text or graphics	77
Resolving paper-feed problems	78
Tray cannot be inserted	78
Media is not supported for the printer or tray	78
Media is not picked up from tray 1 or tray 2	78
Media is not coming out correctly	78
Pages are skewing	78
Resolving printer management problems	79
Embedded Web server (EWS) cannot be opened	79
Troubleshooting installation issues	80
Problems printing alignment page	80
Problems installing software	80
Problems connecting to a network	81
Clearing jams	82
HP supplies and accessories	84
Ordering printing supplies online	84
Accessories	85
Supplies	86
Ink supplies	86
HP Media	86
Support and warranty	89
Obtaining electronic support	89
Obtaining HP telephone support	89
Before you call	89
Telephone support numbers	90
Hewlett-Packard limited warranty statement	94
Printer specifications	98
Printer specifications	98
Regulatory information	103
FCC statement	103
EMI statement (Korea)	103
VCCI statement (Japan)	104
Regulatory model number	104
Power cord statement	104
LED classification	104
Declaration of conformity	105
Environmental sustainability program	106
Reduction and elimination	106
Power consumption	106
Hazardous materials	107
Recycling	107
Material safety data sheets	107
End-of-life returns	107
Index	108
A	108
B	108
C	108
D	108
E	109
F	109
G	109
H	109
I	109
J	109
K	109
L	109
M	110
N	110
O	110
P	110
Q	111
R	111
S	111
T	112
U	112
V	112