Copy troubleshooting
..............................................................................................................
129
Nothing happens when I try to copy
.................................................................................
129
Parts of the original do not appear or are cut off
..............................................................
130
The printout is blank
.........................................................................................................
132
A borderless copy has white space around the edges
.....................................................
133
Scan troubleshooting
..............................................................................................................
133
Scan fails
..........................................................................................................................
134
Text is incorrect or missing
...............................................................................................
136
The scan feature does not work
.......................................................................................
138
Errors
......................................................................................................................................
138
Flashing lights
...................................................................................................................
139
Product messages
............................................................................................................
142
Mechanism error
.........................................................................................................
143
Scan errors
.................................................................................................................
144
Unable to print
............................................................................................................
158
Product might not be correctly installed
......................................................................
164
Product was not found
................................................................................................
168
Product could not find available scan destinations
.....................................................
172
Error occurred while communicating with the product
................................................
174
File messages
...................................................................................................................
178
Supported file types for the HP All-in-One
..................................................................
179
General user messages
...................................................................................................
179
Cannot crop
................................................................................................................
180
Paper messages
...............................................................................................................
181
Out of paper
................................................................................................................
182
Power and connection messages
.....................................................................................
186
Communication test failed
..........................................................................................
187
Two-way communication lost
......................................................................................
188
Print cartridge messages
..................................................................................................
189
The print carriage is stalled
........................................................................................
191
Need alignment or alignment failed
............................................................................
195
Print cartridges missing or not detected
.....................................................................
197
Incompatible print cartridges
......................................................................................
201
Print cartridge problem
...............................................................................................
204
13
HP warranty and support
Warranty
.................................................................................................................................
211
Print cartridge warranty information
........................................................................................
211
Support process
.....................................................................................................................
211
Before you call HP customer support
.....................................................................................
212
HP support by phone
..............................................................................................................
212
Phone support period
.......................................................................................................
213
Placing a call
....................................................................................................................
213
After the phone support period
.........................................................................................
213
Additional warranty options
....................................................................................................
213
HP Quick Exchange Service (Japan)
.....................................................................................
214
HP Korea customer support
...................................................................................................
214
Prepare the product for shipment
...........................................................................................
215
Pack the product
.....................................................................................................................
215
4
Contents