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HP J7934A HP Jetdirect Administrator's Guide - Page 189

Procedure 1: Verifying that the Printer is On and Online, Ready, Start, Pause/Resume

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Procedure 1: Verifying that the Printer is On and Online Check the following items to make sure the printer is ready to print. 1. Is the printer plugged in and turned on? Make sure the printer is plugged in and turned on. If the problem persists, you may have a defective power cable, power source, or printer. 2. Is the printer online? The online Ready light should be lit. If it is not, press the appropriate buttons (for example, Start, Pause/Resume, or press to access the menus) to place the printer online. 3. Is the printer's control panel display blank (on printers with displays)? ■ Make sure the printer is turned on. ■ Make sure the HP Jetdirect print server is installed correctly. ■ Make sure the printer is not in Power Save mode. 4. Does a message other than READY appear on the printer control panel display? ■ See Procedure 3 in this section for a list of network-related error messages and corrective actions. ■ See your printer documentation for a complete list of control panel messages and corrective actions. ENWW Troubleshooting the HP Jetdirect Print Server 189

Section	Page
Introducing the HP Jetdirect PrintServer	7
Introduction	7
Supported Print Servers	8
Supported Network Protocols	8
Security Protocols	10
SNMP (IP and IPX)	10
HTTPS	10
Authentication	10
Supplied Manuals	12
HP Support	12
HP Online Support	12
Firmware Upgrades	12
HP Support By Phone	14
Product Registration	14
Product Accessibility	14
HP Software Solutions Summary	15
Introduction	15
HP Install Network Printer Wizard (Windows)	18
Requirements	18
HP Jetdirect Printer Installer for UNIX	19
HP Web Jetadmin	20
System Requirements	20
Installing HP Web Jetadmin	21
Configuring and Modifying a Device	22
Removing HPWeb Jetadmin Software	22
Internet Printer Connection Software	23
HP-Supplied Software	23
Microsoft Supplied Software	24
Novell Supplied Software	25
HP IP/IPX Printer Gateway for NDPS	26
Features	26
To Get the Software	27
HP WPS Assistant (Mac OS X)	27
HP LaserJet Utilities for Mac OS	28
Installing the Printer Software	28
Configuring the Printer	29
Verifying Network Configuration	30
Renaming the Printer	30
Selecting a Zone	31
Selecting Your Printer	32
Testing the Configuration	33
TCP/IP Configuration	34
Introduction	34
Server-Based and Manual TCP/IP Configuration	34
Default IP Address	35
Default IP Address Will Not Be Assigned	35
Default IP Address Will Be Assigned	35
Default IP Address Configuration Options	36
Default IP on Wireless and Wired Print Servers	37
TCP/IP Configuration Tools	38
Using BOOTP/TFTP	40
Why Use BOOTP/TFTP?	41
BOOTP/TFTP on UNIX	41
Using DHCP	62
UNIX Systems	63
Windows Systems	63
NetWare Systems	68
To Discontinue DHCP Configuration	68
Using RARP	70
Using the arp and ping Commands	72
Using Telnet	74
Creating a Telnet Connection	74
A Typical Telnet Session	76
User Interface Options	77
Using Telnet to Erase the Existing IP Settings	98
Using the Embedded Web Server	98
Using the Printer Control Panel	99
Moving to Another Network	100
Using the Embedded Web Server	101
Introduction	101
Requirements	103
Compatible Web Browsers	103
Supported HPWeb Jetadmin Version	103
Viewing the Embedded Web Server	104
Operating Notes	106
HPJetdirect Home Tab	107
Networking Tab	109
Sending Product Information to HP	109
Network Settings	110
Other Settings	122
Privacy Settings	134
Select Language	134
Settings	134
Authorization	138
Mgmt. Protocols	146
802.1x Authentication	150
Wireless	152
Network Statistics	152
Protocol Info	152
Configuration Page	152
Other Links	153
Help	153
Support	153
HPHome	153
HPWeb Jetadmin	153
Configuring for LPD Printing	154
Introduction	154
About LPD	155
Requirements for Configuring LPD	156
LPD Setup Overview	156
Step 1. Setting Up IP Parameters	156
Step 2. Setting Up Print Queues	157
Step 3. Printing a Test File	157
LPD on UNIX Systems	158
Printing a Test File	161
LPD on Windows NT/2000/Server 2003 Systems	162
Installing TCP/IP Software	162
Configuring a Network Printer for Windows2000/Server 2003 Systems	164
Configuring a Network Printer for WindowsNT4.0 Systems	166
Printing from Windows Clients	167
LPD on Windows XP Systems	167
Adding Windows Optional Networking Components	167
Configuring a Network LPD Printer	168
LPD on Mac OS Systems	169
Assigning an IP Address	170
Setting Up Mac OS	170
FTP Printing	172
Introduction	172
Requirements	172
Print Files	173
Using FTP Printing	173
FTP Connections	173
FTP Login	175
Ending the FTP Session	176
Commands	176
Example of an FTP Session	178
Security Features	179
Introduction	179
Using Security Features	183
Troubleshooting the HPJetdirect PrintServer	185
Introduction	185
Resetting to Factory Defaults	186
General Troubleshooting	188
Troubleshooting Chart - Assessing the Problem	188
Procedure 1: Verifying that the Printer is On and Online	189
Procedure 2: Printing an HPJetdirect Configuration Page	190
Procedure 3: Resolving Printer Display ErrorMessages	191
Procedure 4: Resolving Printer Communication Problems with the Network	193
Troubleshooting Wireless Print Servers	196
Unable to Communicate During Initial Setup	196
Unable to Communicate After Initial Setup	197
My Configured Channel Does Not Match the Configuration Page	197
Unable to Use the HP Jetdirect Install Network Printer Wizard	198
Improving Reception and Performance	198
Firmware Download Failure	199
Troubleshooting an LPD UNIX Configuration	200
HPJetdirect Configuration Page	202
Introduction	202
Status Field Error Messages	202
Configuration Page Format	203
Configuration Page Messages	205
HPJetdirect Configuration/General Information	205
USB Printer Settings	207
802.11 Wireless Settings	208
Security Settings	211
Network Statistics	214
TCP/IP Protocol Information	215
IPX/SPX Protocol Information	219
Novell NetWare Parameters	221
AppleTalk Protocol Information	223
DLC/LLC Protocol Information	224
Error Messages	225
TCP/IP Overview	236
Introduction	236
Internet Protocol (IP)	236
Transmission Control Protocol (TCP)	237
User Datagram Protocol (UDP)	237
IP Address	237
IP Address: (Network Portion)	238
IP Address: (Host Portion)	238
IP Address Structure and Class	239
Configuring IP Parameters	240
Dynamic Host Configuration Protocol (DHCP)	240
BOOTP	240
Subnets	241
Subnet Mask	241
Gateways	242
Default Gateway	242
Syslog Server	242
The HPJetdirect EIO Control PanelMenu	245
Introduction	245
Classic Control Panel	246
Graphical Control Panel	249
OpenSSL Statements	253