HP J7934A HP Jetdirect Administrator's Guide - Page 190

Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is an important troubleshooting tool. The information on this page reveals the status of your network and the HP Jetdirect print server. The ability to print a configuration page provides an indication that the printer is operating correctly. See Chapter 9 for information on the HP Jetdirect configuration page. Note For a TCP/IP network, the Jetdirect configuration page can also be viewed from a browser by accessing the Jetdirect embedded Web server. See Chapter 4 for more information. Check the following items if the configuration page does not print. 1. Did you perform the correct steps on the printer to print the configuration page? The steps required to print a configuration page vary between different printers and print servers. See the documentation supplied with your print server. For EIO print servers, a Jetdirect page typically prints along with the printer configuration page. Use the printer control panel menus. For external print servers, press the Test button on the print server. 2. Is there a print job in process? You cannot print an HP Jetdirect configuration page to the printer while a print job is in process. Wait until the print job is complete, then print the configuration page. 3. Does an error message appear on the printer control panel display? ■ See Procedure 3 in this section for a list of network-related error messages and corrective actions. ■ See your printer documentation for a complete list of control panel messages and corrective actions. ENWW Troubleshooting the HP Jetdirect Print Server 190