HP Photosmart C4400 Full User Guide
HP Photosmart C4400 - All-in-One Printer Manual
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HP Photosmart C4400 manual content summary:
- HP Photosmart C4400 | Full User Guide - Page 1
HP Photosmart C4400 All-in-One series Windows Help - HP Photosmart C4400 | Full User Guide - Page 2
HP Photosmart C4400 All-inOne series - HP Photosmart C4400 | Full User Guide - Page 3
- HP Photosmart C4400 | Full User Guide - Page 4
...7 Use the HP Photosmart Software 7 3 Find more information...9 4 How do I?...11 5 Connection information Supported connection types...13 Use printer sharing...13 6 Load originals and load paper Load originals...15 Choose papers for printing and copying 17 Load paper...20 Avoid paper jams...26 - HP Photosmart C4400 | Full User Guide - Page 5
file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge warranty information 221 - HP Photosmart C4400 | Full User Guide - Page 6
" on page 49 • "Use the scan features" on page 63 • "Maintain the HP All-in-One" on page 67 • "Shop for ink supplies" on page 85 • "HP warranty and support" on page 221 • "Technical information" on page 227 HP Photosmart C4400 All-inOne series Help HP Photosmart C4400 All-in-One series Help 3 - HP Photosmart C4400 | Full User Guide - Page 7
Chapter 1 HP Photosmart C4400 All-inOne series Help 4 HP Photosmart C4400 All-in-One series Help - HP Photosmart C4400 | Full User Guide - Page 8
• Use the HP Photosmart Software The HP All-in-One at a glance HP All-in-One overview Label 1 2 3 4 5 6 7 8 9 10 Description On button Control panel Memory card slots Input tray Tray extender Paper-width guide Print cartridge door Glass Lid backing Rear door The HP All-in-One at a glance - HP Photosmart C4400 | Full User Guide - Page 9
settings. In certain situations (for example, after clearing a paper jam), this button resumes printing. Cancel: Stops a task (such as scanning or copying) or resets settings (such as Quality, Size, and Copies). Scan/Reprint: Opens the Scan/Reprint menu. When a memory card is inserted, this button - HP Photosmart C4400 | Full User Guide - Page 10
options are available when you press the button next to Scan/Reprint. Scan to PC Scan to Print Settings Menu The following options are available when you press Settings. Quality Size Copies Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your - HP Photosmart C4400 | Full User Guide - Page 11
Chapter 2 HP All-in-One overview 8 HP All-in-One overview - HP Photosmart C4400 | Full User Guide - Page 12
up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see - HP Photosmart C4400 | Full User Guide - Page 13
Chapter 3 Find more information 10 Find more information - HP Photosmart C4400 | Full User Guide - Page 14
and optimizing your print jobs. • "How do I make a borderless copy of a photo?" on page 58 • "How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?" on page 36 • "How do I get the best print quality?" on page 32 • "How do I print on both sides of the - HP Photosmart C4400 | Full User Guide - Page 15
Chapter 4 How do I? 12 How do I? - HP Photosmart C4400 | Full User Guide - Page 16
printing is supported from the other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in "Use printer sharing" on page 13. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected - HP Photosmart C4400 | Full User Guide - Page 17
Chapter 5 Connection information 14 Connection information - HP Photosmart C4400 | Full User Guide - Page 18
using the Automatic setting, you can manually set the paper size and type for print and copy jobs. This section contains the following topics: • Load originals • Choose papers for printing and copying • Load paper • Avoid paper jams Load originals You can copy or scan up to letter- or A4-size - HP Photosmart C4400 | Full User Guide - Page 19
Chapter 6 Load originals and load paper 3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass. 16 Load originals and load - HP Photosmart C4400 | Full User Guide - Page 20
paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software - HP Photosmart C4400 | Full User Guide - Page 21
tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from the product. HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears - HP Photosmart C4400 | Full User Guide - Page 22
. If you want the best print quality, HP recommends using HP papers. Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed - HP Photosmart C4400 | Full User Guide - Page 23
easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software. • Paper with cutouts or - HP Photosmart C4400 | Full User Guide - Page 24
that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages - HP Photosmart C4400 | Full User Guide - Page 25
fits within the input tray and is no higher than the top of the paper-width guide. Related topics • "Recommended papers for printing and copying" on page 18 • "Make a borderless copy of a photo" on page 58 • "Print small-size photos" on page 50 • "Print a borderless image" - HP Photosmart C4400 | Full User Guide - Page 26
cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards, print side down - HP Photosmart C4400 | Full User Guide - Page 27
into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label - HP Photosmart C4400 | Full User Guide - Page 28
top of the paper-width guide. Related topics "Print a group of addresses on labels or envelopes" on page 45 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size - HP Photosmart C4400 | Full User Guide - Page 29
top and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using - HP Photosmart C4400 | Full User Guide - Page 30
Related topics "Clear paper jams" on page 98 Load originals and load paper Avoid paper jams 27 - HP Photosmart C4400 | Full User Guide - Page 31
Chapter 6 Load originals and load paper 28 Load originals and load paper - HP Photosmart C4400 | Full User Guide - Page 32
Print from a software application • Make the HP All-in-One the default printer • Change the software application Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper - HP Photosmart C4400 | Full User Guide - Page 33
the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help - HP Photosmart C4400 | Full User Guide - Page 34
poor print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the - HP Photosmart C4400 | Full User Guide - Page 35
speed or quality The HP All-in-One automatically chooses a print quality and speed setting depending on the paper type setting you select. you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. - HP Photosmart C4400 | Full User Guide - Page 36
size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click - HP Photosmart C4400 | Full User Guide - Page 37
paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software in the preview window. 9. In the HP preview window, do one of the - HP Photosmart C4400 | Full User Guide - Page 38
Print two-sided pages with the HP All-in-One manually. This section contains the following topics Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, on your software application, this button might be called Properties, Options, Printer Setup, Printer, or - HP Photosmart C4400 | Full User Guide - Page 39
print jobs In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: • Print a borderless image • Print a photo on photo paper • Print using Maximum dpi - HP Photosmart C4400 | Full User Guide - Page 40
type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. For photo printing, HP recommends that you use HP Premium Plus Photo Papers with the HP All-in-One. Perform special print jobs 37 Print - HP Photosmart C4400 | Full User Guide - Page 41
paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer on page 39. 9. In the HP Real Life Technologies area, click the Photo fix drop-down list and - HP Photosmart C4400 | Full User Guide - Page 42
dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space. NOTE: If a photo print cartridge is also installed, the print quality - HP Photosmart C4400 | Full User Guide - Page 43
pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual - HP Photosmart C4400 | Full User Guide - Page 44
as a booklet The HP All-in-One allows you to print your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual A dialog box displays instructions on the screen when - HP Photosmart C4400 | Full User Guide - Page 45
. If you remove the pages while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11. When the entire document has finished printing, fold the stack - HP Photosmart C4400 | Full User Guide - Page 46
Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side - HP Photosmart C4400 | Full User Guide - Page 47
opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the - HP Photosmart C4400 | Full User Guide - Page 48
than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group - HP Photosmart C4400 | Full User Guide - Page 49
HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C4400 | Full User Guide - Page 50
To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want - HP Photosmart C4400 | Full User Guide - Page 51
Chapter 7 Print 48 Print from your computer - HP Photosmart C4400 | Full User Guide - Page 52
• Print photos • Save photos to your computer • Edit photos using your computer • Share photos with friends and relatives Insert a memory card The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and only - HP Photosmart C4400 | Full User Guide - Page 53
The HP All-in-One enables you to print one borderless HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. This section contains the following topics: • Print small-size photos • Print enlargements • Print photos from the HP Photosmart Software - HP Photosmart C4400 | Full User Guide - Page 54
paper in the input tray. 2. Insert your memory card into the appropriate slot on the product. 3. Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears. 4. Press Settings. 5. Do one paper - HP Photosmart C4400 | Full User Guide - Page 55
card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To print photos 1. Insert your memory card into the appropriate slot on the product - HP Photosmart C4400 | Full User Guide - Page 56
documentation that came with your digital camera to see if your camera supports DPOF file format 1.1. To print camera-selected photos using the DPOF card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To save - HP Photosmart C4400 | Full User Guide - Page 57
card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. To share photos 1. Insert a memory card into the appropriate slot on the product. The - HP Photosmart C4400 | Full User Guide - Page 58
9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless - HP Photosmart C4400 | Full User Guide - Page 59
the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of the software, see the software portion of the HP Photosmart Software Help. To make multiple copies of an original from the control panel 1. Load paper in - HP Photosmart C4400 | Full User Guide - Page 60
topics "Use the HP Photosmart Software" on page 7 Change copy speed or quality The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect copy speed and quality: • One star copies faster than the other two quality settings. On plain paper, the text is comparable - HP Photosmart C4400 | Full User Guide - Page 61
addition to supporting standard copy jobs, the HP All-in-One can perform HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink - HP Photosmart C4400 | Full User Guide - Page 62
7 inch) copy of a photo from the control panel 1. Load photo paper in the input tray. NOTE: The product automatically detects the type of paper you are using. If you do not use photo paper, your copy will include a white border around one or more edges. 2. Load your original photo print side down on - HP Photosmart C4400 | Full User Guide - Page 63
to resize your original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper. To resize a document from the control panel 1. Load paper in the input tray. Use the copy features 60 Use the copy features - HP Photosmart C4400 | Full User Guide - Page 64
2. Load your original print side down on the right front corner of the glass. 3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Resize to Fit. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press - HP Photosmart C4400 | Full User Guide - Page 65
Chapter 9 Use the copy features 62 Use the copy features - HP Photosmart C4400 | Full User Guide - Page 66
. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. This section contains the following - HP Photosmart C4400 | Full User Guide - Page 67
of the HP All-in-One to a computer. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer - HP Photosmart C4400 | Full User Guide - Page 68
Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. NOTE: When scanning, the HP Photosmart Software enables you to save - HP Photosmart C4400 | Full User Guide - Page 69
) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics "Use the HP Photosmart Software" on page 7 Stop scanning To stop scanning ▲ Press Cancel. Scan 66 Use the scan - HP Photosmart C4400 | Full User Guide - Page 70
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP Photosmart C4400 | Full User Guide - Page 71
located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. scrub the backing. Maintain the HP All-in-One 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might - HP Photosmart C4400 | Full User Guide - Page 72
To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges. You might also need to check your - HP Photosmart C4400 | Full User Guide - Page 73
before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems - HP Photosmart C4400 | Full User Guide - Page 74
the print cartridges Follow these instructions when you need to replace print cartridges. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on your - HP Photosmart C4400 | Full User Guide - Page 75
carriage is idle and silent. Lightly press down on a print cartridge to release it, and then pull the print cartridge toward you out of its slot. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Maintain the HP All-in-One 72 Maintain the HP - HP Photosmart C4400 | Full User Guide - Page 76
be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Work with print cartridges 73 Maintain the HP All-in-One - HP Photosmart C4400 | Full User Guide - Page 77
it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. 7. Close the print cartridge door. 8. When prompted, press OK. The product prints a print cartridge alignment page. NOTE: If you have colored paper loaded in the input tray when you align - HP Photosmart C4400 | Full User Guide - Page 78
you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color - HP Photosmart C4400 | Full User Guide - Page 79
the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector. Maintain the HP All-in-One Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface - HP Photosmart C4400 | Full User Guide - Page 80
cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode. For information about installing a print cartridge, see "Replace the print cartridges" on page 71. Advanced print cartridge maintenance If you are experiencing problems - HP Photosmart C4400 | Full User Guide - Page 81
the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If - HP Photosmart C4400 | Full User Guide - Page 82
is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input - HP Photosmart C4400 | Full User Guide - Page 83
docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. Maintain the HP All-in-One 3. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 80 Maintain the - HP Photosmart C4400 | Full User Guide - Page 84
ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Maintain the HP All-in-One Work with print - HP Photosmart C4400 | Full User Guide - Page 85
nozzles as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the product. Make sure you have the following materials available - HP Photosmart C4400 | Full User Guide - Page 86
30 minutes. 5. Place the print cartridge on a piece of paper with the ink nozzles facing up. 6. Lightly moisten a clean foam rubber swab with distilled water. 7. Clean the face and edges around the ink nozzle area with the swab, as shown below. Maintain the HP All-in-One 1 Nozzle plate (do not - HP Photosmart C4400 | Full User Guide - Page 87
into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics "Clean the print cartridges" on page 79 Turn off the HP All-in-One To avoid damaging the product, you must properly shut - HP Photosmart C4400 | Full User Guide - Page 88
then click Shop for Supplies. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties - HP Photosmart C4400 | Full User Guide - Page 89
Chapter 12 Shop for ink supplies 86 Shop for ink supplies - HP Photosmart C4400 | Full User Guide - Page 90
• Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems. You - HP Photosmart C4400 | Full User Guide - Page 91
HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting 1 Power - HP Photosmart C4400 | Full User Guide - Page 92
might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. If - HP Photosmart C4400 | Full User Guide - Page 93
Troubleshooting For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. 90 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 94
power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed problems, supported Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 95
the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset - HP Photosmart C4400 | Full User Guide - Page 96
-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Setup troubleshooting - HP Photosmart C4400 | Full User Guide - Page 97
files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 94 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 98
the computer screen to install the software. 6. Try using the product again. Cause: The source of the error was unknown. A red installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Troubleshooting Setup troubleshooting - HP Photosmart C4400 | Full User Guide - Page 99
you installed the software that came with the HP All-in-One. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver - HP Photosmart C4400 | Full User Guide - Page 100
in the Windows system tray. Troubleshooting To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Paper jams To help - HP Photosmart C4400 | Full User Guide - Page 101
panel to continue the current job. Cause: Paper had jammed in the product. Information on paper The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to 98 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 102
Troubleshooting purchase. HP papers are designed for the best quality results. In addition, follow these tips: • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its - HP Photosmart C4400 | Full User Guide - Page 103
HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service - HP Photosmart C4400 | Full User Guide - Page 104
wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product - HP Photosmart C4400 | Full User Guide - Page 105
so that it appears that parts are missing or blank. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 106
Solution: Check to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Print quality troubleshooting 103 - HP Photosmart C4400 | Full User Guide - Page 107
Troubleshooting Chapter 13 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/ - HP Photosmart C4400 | Full User Guide - Page 108
finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page - HP Photosmart C4400 | Full User Guide - Page 109
Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom - HP Photosmart C4400 | Full User Guide - Page 110
Troubleshooting Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution - HP Photosmart C4400 | Full User Guide - Page 111
this did not solve the issue, try the next solution. Troubleshooting Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing - HP Photosmart C4400 | Full User Guide - Page 112
Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing and copying" on page 18 • "Information on paper" on page 98 Cause: The wrong kind of paper was loaded in the input tray. - HP Photosmart C4400 | Full User Guide - Page 113
for technical support. Cause: The print cartridge was damaged. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For - HP Photosmart C4400 | Full User Guide - Page 114
the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Print quality troubleshooting - HP Photosmart C4400 | Full User Guide - Page 115
. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Troubleshooting Cause: The rear door was not securely - HP Photosmart C4400 | Full User Guide - Page 116
solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Check the print settings • Solution 3: Clean the rollers • Solution 4: Contact HP support for service Solution 1: Make sure the paper is loaded - HP Photosmart C4400 | Full User Guide - Page 117
or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door - HP Photosmart C4400 | Full User Guide - Page 118
Troubleshooting Solution 4: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP Photosmart C4400 | Full User Guide - Page 119
troubleshooting Use this section to solve these printing problems • Ink is spraying problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load the stack of envelopes correctly • Solution 2: Check the envelope type • Solution 3: Tuck the flaps to avoid paper jams - HP Photosmart C4400 | Full User Guide - Page 120
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP Photosmart C4400 | Full User Guide - Page 121
select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop - HP Photosmart C4400 | Full User Guide - Page 122
product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the - HP Photosmart C4400 | Full User Guide - Page 123
HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back - HP Photosmart C4400 | Full User Guide - Page 124
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP Photosmart C4400 | Full User Guide - Page 125
select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop - HP Photosmart C4400 | Full User Guide - Page 126
product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the - HP Photosmart C4400 | Full User Guide - Page 127
communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an - HP Photosmart C4400 | Full User Guide - Page 128
paper guides were not positioned correctly. If this did not solve the issue, try the next solution. Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Print troubleshooting 125 - HP Photosmart C4400 | Full User Guide - Page 129
paper from the input tray before loading the envelopes. Troubleshooting the first solution does not solve the problem, continue trying the remaining solutions until the supports. For more information about setting margins in your software application, see the documentation that came with the software - HP Photosmart C4400 | Full User Guide - Page 130
of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print - HP Photosmart C4400 | Full User Guide - Page 131
two sheets of paper. If this did not solve the issue, try the next solution. Solution 3: Check the print cartridge Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still 128 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 132
Troubleshooting covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective - HP Photosmart C4400 | Full User Guide - Page 133
a Windows XP computer. By default, Windows XP problem continues, the memory card might be defective. For more information, see: "Insert a memory card" on page 49 Cause: The product detected an error with the memory card. If this did not solve the issue, try the next solution. 130 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 134
Troubleshooting Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at a time. For more information, see: "Insert a memory card" on page 49 Cause: You had inserted more than one memory card. The product does not read the memory - HP Photosmart C4400 | Full User Guide - Page 135
drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Cause: The product software was not installed. 132 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 136
Troubleshooting If this did not solve the issue, try the next solution. Solution 2: Turn on on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product was not properly connected to the computer. Memory card troubleshooting 133 - HP Photosmart C4400 | Full User Guide - Page 137
13 Copy troubleshooting Use this section to solve these copy problems: • support the paper or envelope • Solution 5: Clear the paper jam Solution 1: Turn on the product Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord - HP Photosmart C4400 | Full User Guide - Page 138
paper that remains in the product. For more information, see: "Clear paper jams" on page 98 Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Copy troubleshooting - HP Photosmart C4400 | Full User Guide - Page 139
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a edge of the glass. Troubleshooting Cause: The original was placed incorrectly on the - HP Photosmart C4400 | Full User Guide - Page 140
Troubleshooting Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord the first solution does not solve the problem, continue trying the remaining solutions until original to fit onto letter or A4 paper" on page 60 Cause: The product - HP Photosmart C4400 | Full User Guide - Page 141
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, resize, and print the image • Solution 2: Use photo paper to make borderless copies Solution 1: Scan, resize, and print the image Solution: When you make - HP Photosmart C4400 | Full User Guide - Page 142
USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on your computer. Cause: The computer was not turned on. If this did not solve the issue, try the next solution. Scan troubleshooting 139 - HP Photosmart C4400 | Full User Guide - Page 143
Setup Guide. Cause: The HP Photosmart software might not have been installed. If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was - HP Photosmart C4400 | Full User Guide - Page 144
format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) Scan troubleshooting 141 - HP Photosmart C4400 | Full User Guide - Page 145
: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set - HP Photosmart C4400 | Full User Guide - Page 146
the next solution. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. Errors If the product has an error, the lights on the product - HP Photosmart C4400 | Full User Guide - Page 147
was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue. Solutions - HP Photosmart C4400 | Full User Guide - Page 148
Troubleshooting Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again. If this did not solve the issue, try the - HP Photosmart C4400 | Full User Guide - Page 149
strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region - HP Photosmart C4400 | Full User Guide - Page 150
The error was false. If this did not solve the issue, try the next solution. Solution 6: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. To reset the product 1. Remove all paper loaded - HP Photosmart C4400 | Full User Guide - Page 151
door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have - HP Photosmart C4400 | Full User Guide - Page 152
the paper jam Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 98 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Remove objects that are blocking the print carriage Solution: Lower the print cartridge door - HP Photosmart C4400 | Full User Guide - Page 153
. Scanner failure Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support - HP Photosmart C4400 | Full User Guide - Page 154
the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect - HP Photosmart C4400 | Full User Guide - Page 155
and the instructions provided in the Setup Guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not complete. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Refresh the Windows Device - HP Photosmart C4400 | Full User Guide - Page 156
you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4400 All-in-One series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause - HP Photosmart C4400 | Full User Guide - Page 157
reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. Cause: The product was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution. 154 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 158
Troubleshooting USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the - HP Photosmart C4400 | Full User Guide - Page 159
USB port on your computer. Troubleshooting 4. On the Windows taskbar, click Start, click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this is an indication that there was a problem with the HP - HP Photosmart C4400 | Full User Guide - Page 160
Troubleshooting Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is - HP Photosmart C4400 | Full User Guide - Page 161
-down menu, select Automatic, and then click OK. f. Click OK to close the dialog box. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution. 158 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 162
Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers - HP Photosmart C4400 | Full User Guide - Page 163
between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from - HP Photosmart C4400 | Full User Guide - Page 164
Troubleshooting 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a self-test report to - HP Photosmart C4400 | Full User Guide - Page 165
ink test area of the report is shown below. Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges - HP Photosmart C4400 | Full User Guide - Page 166
it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer - HP Photosmart C4400 | Full User Guide - Page 167
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C4400 | Full User Guide - Page 168
• Solution 4: Verify that the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Errors 165 - HP Photosmart C4400 | Full User Guide - Page 169
computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click - HP Photosmart C4400 | Full User Guide - Page 170
Troubleshooting Solution 3: Disconnect and reconnect the USB cable Solution: Disconnect the USB cable from the computer and product, and then reconnect it. To start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution. Errors 167 - HP Photosmart C4400 | Full User Guide - Page 171
and select Set as Default. To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then - HP Photosmart C4400 | Full User Guide - Page 172
the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then - HP Photosmart C4400 | Full User Guide - Page 173
application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS - HP Photosmart C4400 | Full User Guide - Page 174
and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: The product had to be - HP Photosmart C4400 | Full User Guide - Page 175
Troubleshooting Chapter 13 2. Make sure the product is turned on. 3. If the product is not receiving electrical power, connect it to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. - HP Photosmart C4400 | Full User Guide - Page 176
. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it - HP Photosmart C4400 | Full User Guide - Page 177
, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product was not found Try - HP Photosmart C4400 | Full User Guide - Page 178
Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the - HP Photosmart C4400 | Full User Guide - Page 179
feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable was not attached properly. If this did not solve the issue, try the next solution. 176 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 180
. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software - HP Photosmart C4400 | Full User Guide - Page 181
after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from - HP Photosmart C4400 | Full User Guide - Page 182
installed Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. Errors - HP Photosmart C4400 | Full User Guide - Page 183
with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Troubleshooting Error occurred while - HP Photosmart C4400 | Full User Guide - Page 184
Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the - HP Photosmart C4400 | Full User Guide - Page 185
feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable was not attached properly. If this did not solve the issue, try the next solution. 182 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 186
. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software - HP Photosmart C4400 | Full User Guide - Page 187
Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the - HP Photosmart C4400 | Full User Guide - Page 188
the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Cause: The HP Photosmart Software was not installed. If this did not solve the - HP Photosmart C4400 | Full User Guide - Page 189
not found • File format not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. 186 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 190
Troubleshooting Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem try printing those files by using the HP Photosmart Software. The copies might not be damaged. - HP Photosmart C4400 | Full User Guide - Page 191
by using the HP Photosmart Software. The copies errors: • Cannot crop • Borderless printing error • Memory card error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted 188 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 192
ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue - HP Photosmart C4400 | Full User Guide - Page 193
make sure you installed the software that came with the product. For more information, see: Cause: Several situations caused this error message to appear. does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • - HP Photosmart C4400 | Full User Guide - Page 194
one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem the card on a Windows XP computer. By default, Windows XP will format a memory - HP Photosmart C4400 | Full User Guide - Page 195
paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam or misfeed • Paper mismatch • Wrong paper width Paper upside down Solution: Load paper time that is longer than normal. 192 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 196
print settings • Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door - HP Photosmart C4400 | Full User Guide - Page 197
water. To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. Troubleshooting 3. Dip the lint-free cloth into the purified or distilled water, and - HP Photosmart C4400 | Full User Guide - Page 198
problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam - HP Photosmart C4400 | Full User Guide - Page 199
through the paper path, causing paper jams. • Store paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost 196 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 200
Troubleshooting Product not found Solution: If the product is not properly connected to the computer, communication errors first solution does not solve the problem, continue trying the remaining solutions sure the power cord is firmly connected to the product and plugged into a power outlet. Press - HP Photosmart C4400 | Full User Guide - Page 201
Troubleshooting Chapter 13 Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors does not solve the problem, continue trying the remaining power cord is firmly connected to the product and plugged into a power outlet - HP Photosmart C4400 | Full User Guide - Page 202
not intended for use in this product • Print cartridges in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes - HP Photosmart C4400 | Full User Guide - Page 203
carriage can move freely • Solution 4: Verify that the product is properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam - HP Photosmart C4400 | Full User Guide - Page 204
solve the issue, try the next solution. Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if - HP Photosmart C4400 | Full User Guide - Page 205
the power cord back in, and then press the On button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. 3. Open the print cartridge door. Troubleshooting The - HP Photosmart C4400 | Full User Guide - Page 206
door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have - HP Photosmart C4400 | Full User Guide - Page 207
(must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution. 204 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 208
221 • "Shop for ink supplies" on page 85 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose - HP Photosmart C4400 | Full User Guide - Page 209
remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 206 - HP Photosmart C4400 | Full User Guide - Page 210
incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help - HP Photosmart C4400 | Full User Guide - Page 211
Troubleshooting Chapter 13 • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and - HP Photosmart C4400 | Full User Guide - Page 212
"Clean the print cartridges" on page 79 Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted - HP Photosmart C4400 | Full User Guide - Page 213
2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 210 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 214
with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print - HP Photosmart C4400 | Full User Guide - Page 215
issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service 212 Troubleshooting - HP Photosmart C4400 | Full User Guide - Page 216
steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: The print cartridges were not intended for use in this product. Print - HP Photosmart C4400 | Full User Guide - Page 217
remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 214 - HP Photosmart C4400 | Full User Guide - Page 218
the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might - HP Photosmart C4400 | Full User Guide - Page 219
Troubleshooting Chapter 13 If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution. To determine which print - HP Photosmart C4400 | Full User Guide - Page 220
Troubleshooting 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert - HP Photosmart C4400 | Full User Guide - Page 221
remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 218 - HP Photosmart C4400 | Full User Guide - Page 222
this did not solve the issue, try the next solution. Solution 3: Replace the print cartridge Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. Errors 219 - HP Photosmart C4400 | Full User Guide - Page 223
, see: "Replace the print cartridges" on page 71 Cause: The original HP ink in the indicated print cartridges had been depleted. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country - HP Photosmart C4400 | Full User Guide - Page 224
• Warranty • Print cartridge warranty information • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the HP All-in-One Warranty For more - HP Photosmart C4400 | Full User Guide - Page 225
Service (Japan)" on page 224. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The product is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset - HP Photosmart C4400 | Full User Guide - Page 226
any new hardware or software to your computer at HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One - HP Photosmart C4400 | Full User Guide - Page 227
Chapter 14 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 225. HP Korea customer support 224 HP warranty and support HP warranty and support - HP Photosmart C4400 | Full User Guide - Page 228
HP support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • Any paper - HP Photosmart C4400 | Full User Guide - Page 229
shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your - HP Photosmart C4400 | Full User Guide - Page 230
with the HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type Paper weight Plain paper 16 to - HP Photosmart C4400 | Full User Guide - Page 231
capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Up to 1200 x 1200 rendered dpi black when - HP Photosmart C4400 | Full User Guide - Page 232
and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has - HP Photosmart C4400 | Full User Guide - Page 233
Chapter 15 ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: - HP Photosmart C4400 | Full User Guide - Page 234
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Photosmart C4400 | Full User Guide - Page 235
in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart C4400 All-in-One series declaration of conformity Regulatory model identification number For - HP Photosmart C4400 | Full User Guide - Page 236
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device - HP Photosmart C4400 | Full User Guide - Page 237
Chapter 15 Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of - HP Photosmart C4400 | Full User Guide - Page 238
HP Photosmart C4400 All-in-One series declaration of conformity Regulatory notices 235 Technical information - HP Photosmart C4400 | Full User Guide - Page 239
Chapter 15 236 Technical information Technical information - HP Photosmart C4400 | Full User Guide - Page 240
80 print cartridge ink nozzle area 82 print cartridges 79 color dull 108 color tone, change in print 33 communication problems test failed 197 two-way communication lost 198 connection problems device not found 197 HP All-in-One will not turn on 88 connection types supported printer sharing 13 - HP Photosmart C4400 | Full User Guide - Page 241
inside HP All-in- One 129 streaks on the back of paper 113 ink cartridges HP ink depleted 220 ink levels, check 70 ink supplies purchase 85 ink, removing ink from skin and clothing 76 ink-backup mode 77 install software, troubleshoot 87 invalid file name 187 iron-on transfers 44 J jams, paper 26 - HP Photosmart C4400 | Full User Guide - Page 242
32 orientation 32 paper size 30 paper type 31 print quality 99 quality 32 reduce/enlarge 33 resizing options 33 resolution 32 saturation 33 speed 32 printer sharing Mac 13 Windows 13 printing with one ink cartridge 77 Printing Shortcuts tab 34 problems copy 134 error messages 143 print 116 scan 139 - HP Photosmart C4400 | Full User Guide - Page 243
227 troubleshoot fax problems 102 jams, paper 26 print quality 99 Readme file 87 setup 87 USB cable 90 troubleshooting copy 134 error messages 143 memory card 129 print 116 scan 139 two-sided prints 40, 41 U uninstall software 96 USB cable communication lost 198 USB cable installation 90
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HP Photosmart C4400 All-in-One series
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