HP Photosmart C4400 Full User Guide - Page 208

Troubleshooting Solution 3: Check if print cartridges are fully inserted Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge were not touching the contacts in the print carriage. If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Align the print cartridges" on page 78 • "Print cartridge warranty information" on page 221 • "Shop for ink supplies" on page 85 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was defective. Print cartridges incorrectly installed Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Errors 205