HP Photosmart C4400 Full User Guide - Page 138
Solution 4: The product does not support the paper or envelope
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Troubleshooting Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On button. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution. Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support. For more information, see: "Recommended papers for printing and copying" on page 18 Cause: The product did not recognize the paper type. If this did not solve the issue, try the next solution. Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. For more information, see: "Clear paper jams" on page 98 Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Copy troubleshooting 135