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HP Photosmart C4600 User Guide - Page 47

Solve a problem, HP support, Support process, HP support by phone - driver

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10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • Phone support period • Placing a call • Support phone numbers • After the phone support period Solve a problem Solve a problem 45

Section	Page
Contents	3
HP Photosmart C4600 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	8
Print	15
Print documents	15
Print photos	16
Print envelopes	23
Print on specialty media	23
Print a Web page	24
Scan	29
Scan to a computer	29
Scan to a memory card	30
Copy	33
Copy text or mixed documents	33
Reprint photos	37
Save photos	39
Work with cartridges	41
Check the estimated ink levels	41
Replace the cartridges	42
Order ink supplies	44
Cartridge warranty information	45
Solve a problem	47
HP support	47
Support process	47
HP support by phone	47
Phone support period	48
Placing a call	48
Support phone numbers	48
After the phone support period	50
Additional warranty options	50
Uninstall and reinstall the software	50
Setup troubleshooting	51
The product will not turn on	52
Print quality troubleshooting	60
Wrong, inaccurate, or bleeding colors	60
Ink is not filling the text or graphics completely	63
The printout has a horizontal band of distortion near the bottom of a borderless print	65
Printouts have horizontal streaks or lines	66
Printouts are faded or have dull colors	68
Printouts seem blurry or fuzzy	70
Printouts are slanted or skewed	72
Ink streaks on the back of the paper	73
The text edges are jagged	73
Print troubleshooting	75
Envelopes print incorrectly	75
The product prints meaningless characters	76
The margins are not printing as expected	76
A blank page came out while printing	78
Memory card troubleshooting	79
The On button is blinking	80
The product does not read the memory card	80
The photos on the memory card do not transfer to my computer	81
Copy troubleshooting	83
Nothing happens when I try to copy	83
Resize to Fit is not working as expected	85
Scan troubleshooting	87
Text is incorrect or missing	88
Errors	89
Product messages	89
Missing HP Photosmart Software	90
File messages	92
Photos not found	92
Supported file types for the product	93
File corrupted	93
General user messages	94
Cannot crop	94
Memory card error	95
Card access error	95
Paper messages	97
Power and connection messages	97
Print cartridge messages	98
Need alignment or alignment failed	98
Print cartridge is missing, incorrectly installed, or not intended for your product	102
Print cartridges missing or not detected	108
Incompatible print cartridges	112
Print cartridge problem	115
Technical information	125
Notice	125
Specifications	125
Environmental product stewardship program	127
Eco-Tips	127
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	128
Power consumption	128
Disposal of waste equipment by users in private households in the European Union	129
Chemical Substances	129
Toxic and hazardous substance table	130
Regulatory notices	130
Regulatory model identification number	130
FCC statement	131
VCCI (Class B) compliance statement for users in Japan	131
Notice to users in Japan about the power cord	131
Notice to users in Korea	132
Noise emission statement for Germany	132
HP Photosmart C4600 series declaration of conformity	133