HP Photosmart C4600 User Guide - Page 68

Printouts are faded or have dull colors

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Chapter 10 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was damaged. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: If you are making a copy, place a protective sheet on the glass • Solution 4: Clean the glass • Solution 5: Check the print catridges • Solution 6: Replace the print cartridge Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: "Print using Maximum dpi" on page 23 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. 66 Solve a problem

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Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
If the end of warranty date has been reached, purchase a new print cartridge.
•
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Cause:
The print cartridge was damaged.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
•
Solution 3: If you are making a copy, place a protective sheet on the glass
•
Solution 4: Clean the glass
•
Solution 5: Check the print catridges
•
Solution 6: Replace the print cartridge
Solution 1: Check the print settings
Solution:
Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
•
Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“
Print using Maximum dpi” on page 23
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution:
HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE:
There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
Chapter 10
66
Solve a problem
Solve a problem