HP ProLiant 4500 Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and
HP ProLiant 4500 Manual
 |
View all HP ProLiant 4500 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ProLiant 4500 manual content summary:
- HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 1
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. MAINTENANCE AND SERVICE GUIDE Compaq ProLiant 4500R Rack-Mountable Servers First Edition - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 2
CHMP - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 3
v PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant 4500R Family of Servers. Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant Servers without notice. Symbols The following text and - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 4
Preface Locating Additional Information The following documentation is available to support these products: n User Documentation n Compaq Service Quick Reference Guide n Service Training Guides n Compaq Service Advisories and Bulletins n Compaq QuickFind n Compaq Insight Manager 2.0 Maintenance and - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 5
for Internal Fast-Wide SCSI-2 Devices 2-9 Boards 2-10 Hot-Pluggable Drive Backplane Board 2-10 Memory 2-11 Processor and Option Boards 2-13 System Boards 2-14 Power Supply 2-15 Miscellaneous Parts 2-17 Cooling Fan 2-17 Speaker 2-18 Battery 2-19 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 6
4-2 SCSI Devices 4-2 Compaq NetFlex-2 Controller 4-5 Chapter 5 PHYSICAL AND OPERATING SPECIFICATIONS System Unit Specifications 5-2 Power Supply Specifications 5-3 Redundant Power Supply Specifications 5-4 SIMM Specifications 5-5 19-Inch Rack Specifications 5-5 Integrated Fast SCSI - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 7
-GB Pluggable Drive Specifcations 2.1-Gigabyte Pluggable Drive Specifications 4.3-GB Pluggable Drive Specifications Internal CD-ROM Drive Specifications Tray Load CD-ROM Drive Specifications Diskette Drives Specifications Contents ix 5-10 5-11 5-11 5-11 5-12 5-13 5-14 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 8
Chapter 1 1-1 ILLUSTRATED PARTS CATALOG This chapter provides maintenance and service information for the Compaq ProLiant 4500R Rack-Mountable Server. Figure 1-1. Exploded View of the Compaq ProLiant 4500R Server Mechanical Parts Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 9
1-2 Illustrated Parts Catalog Figure 1-2. Exploded View of the Compaq ProLiant 4500R Server System Components Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 10
) 21 Thumb Screw Assembly (Qty 3) 22 Snap-in card guide 23 Snap-in card guide SYSTEM 24 Power Supply 25 Redundant Power Supply 488 W (Optional) BOARDS 26 5/100 Processor Board 27 System I/O Board 28 Hot-Pluggable Drive Backplane Board 29 SCSI Pass-thru Board MEMORY 30 Memory Expansion Board 31 4-MB - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 11
Illustrated Parts Catalog ProLiant 4500R Rack-Mountable Spare SCSI-2 Drive 36 1.05-GB Pluggable Fast-SCSI-2 Drive 37 2.1-GB Pluggable Fast-SCSI-2 Drive 38 4.3-GB Pluggable Fast-SCSI-2 Drive 39 2.1-GB Pluggable Fast-Wide SCSI-2 Drive 40 4.3-GB Pluggable Fast-Wide SCSI Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 12
's Guide, Japanese Administrator's Guide, Dutch 62 System ROMpaq 63 Option ROMpaq 64 RTC Chip with Battery 65 Shipping Box 66 120V AC Power Cord 12' 67 Power Cord, Denmark Power Cord, Italy Power Cord, UK Power Cord, France/Spain/German 68 Drive Backplane ROM OPTIONS 69 SMART Controller 70 Fast-SCSI - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 13
guide provides detailed maintenance and service information for the Compaq ProLiant 4500R Rack-Mountable Server. RACK MOUNTABLE PRODUCTS SERVICE bottom up. Refer to the Rack Builder software to provide optimal installation order. n Ensure that REPLACEMENT GUIDELINES This manual provides subassembly/ - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 14
the AC power cord from the AC outlet, then from the system. 5. Disconnect all external peripheral devices from the computer. WARNING: High voltage is present. Extreme care must be taken when running the Rack-Mountable Server System without the system unit cover on. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 15
server out from the rack to the locked position. WARNING: Never extend more than one piece of equipment at a time. Doing so could cause the rack system to become unstable. 3. Turn the 1/4-turn release screws (3) on the front panel. 4. Slide the cover plate back and up. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 16
and tilt the bracket up and then out. Mass Storage Devices The ProLiant 4500R Server has two areas for mass storage devices: the removable media area and Extend server out from the rack to the locked position and remove cover plate. 2. Remove Y brace and card bracket. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 17
on a Compaq replacement HotPluggable hard drive. The SCSI ID is set automatically by the backplane board and the Hot-Pluggable tray when the drive is installed. CAUTION: Before removing any Hot-Pluggable hard drive, read the guidelines listed in the following section. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 18
from data stored on the other drives. n Never turn a ProLiant Storage System off while the Server controlling it is powered on. Doing so will cause the server's SMART Controller to mark the drives as "failed." This could been replaced or if complete data loss is desired. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 19
Pluggable Hard Drives Drives are accessed from the front of the rack and do not require that the server be extended from the rack. Figure 2-5. Replacing a Hot-Pluggable Hard Drive To Remove Drive 1. Press to seat the drive tray's connector into the backplane connector. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 20
crimped. Cable Diagram for Diskette Drive Figure 2-6. Diskette Drive - Cable Folding and Routing Cable Diagram for Removable Media Storage Devices (2-Device with Termination) Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 21
internal (within the server) or in an external storage system, but not both. A configuration with both internal and external SCSI hard drives requires more than one single-channel SCSI controller. A multi-channel controller, such as the Compaq SMART SCSI Array Controller, supports both internal and - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 22
the Hot-Pluggable hard drive backplane board, memory modules, processor and option boards. Hot-Pluggable Drive Backplane Board Figure 2-9. positions. Failure to do so will result in permanent data loss. 2. Extend the server out from the rack to the locked position. 3. Remove cover plate. 4. Remove - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 23
and Replacement Procedures 2-11 Memory The ProLiant 4500R Server comes standard with 16 megabytes of IMPORTANT: Run Compaq System Configuration Utility if installed memory size has changed. A POST error message will be displayed at power up prompting data integrity. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 24
Compaq ProLiant 4500R requires that RAM be installed in increments of four SIMMs at a time. The SIMMs must be the same size and speed. The specific SIMM bit pattern required to support shows typical memory configurations for the Compaq ProLiant 4500R Server. Table 2-2 Example of SIMM Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 25
Procedures 2-13 Figure 2-11. Removing the Processor and Option Boards To Replace Option Board 1. Extend server from the rack to the locked position. out. 6. Reverse steps for option board installation. To Replace Processor Board 1. Extend server from the rack to the locked position. 2. Remove cover - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 26
System Board 1. Extend server from the rack to the locked position. 2. Remove the cover plate. 3. Remove the Y brace and card guide brace. 4. Remove all boards including processor board, memory SIMMs, and the board out. 8. Reverse these steps to replace system board. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 27
. 4. Disconnect the power supply signal cable from the system board. 5. Disconnect all power connector from boards and peripheral devices. Figure 2-14. Removing the Power Supply Power Connector and Switch 6. Remove interlock power switch bracket retaining screws (2). Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 28
Lift the power supply out, pulling the switch and cable through the chassis. 11. Reverse steps for replacement. NOTE: When replacing the power supply, make sure that the power switch cable is properly threaded through the bracket's strain relief as shown in Figure 2-16. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 29
Removal and Replacement Procedures 2-17 Figure 2-16. Power Supply Switch Cable Strain Relief Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 30
Miscellaneous Parts Cooling Fan Figure 2-17. Removing the Processor Fan Figure 2-18. Removing the Option Board Fan 1. Extend the server from the rack to the locked position. 2. Remove the cover plate. 3. Remove the Y brace and card guide bracket. 4. Disconnect the fan cable from the system - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 31
Remove fan. 8. Reverse steps to install new fan. Speaker Figure 2-19. Removing the Speaker 1. Extend the server out from the rack to the locked position and remove cover plate. 2. Remove the Y brace. 3. Disconnect the speaker. 7. Reverse steps to install the new fan. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 32
fire. Use only replacement battery/clock modules supplied by Compaq Computer Corporation. Disposal of the battery/ Compaq Computer Corporation by established parts return methods. NOTE: After replacing the battery, the Compaq System Configuration Utility must be run. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 33
software and firmware diagnostic tools available for the Compaq Server products. These include: n Power-On Self-Test (POST) n Diagnostics (DIAGS) n Drive Array Advanced Diagnostics (DAAD) n Automatic Server Select the "Manual Configuration and Server Utilities" button. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 34
POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system will generate only those codes that are applicable to your configuration and options. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 35
occurred prior to this power-up 101-ROM Error Source of Problem None A catastrophic system error, which caused the server to crash, service provider. Run Diagnostics. Replace failed assembly as indicated or contact your service provider. Replace the system board. Run the Compaq Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 36
POST Error Messages Continued Error Code Beeps Probable Source of Problem 173- Slot ID Mismatch None Board replaced, but configuration . Run Diagnostics. Replace the processor board in the slot indicated. Replace the option cache board. Run Diagnostics. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 37
Problem processor in the slot indicated or run the System Configuration Utility to remove the processor from the .CFG file. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. A key is stuck. Try to free it. 2. Replace the keyboard. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 38
Continued Error Code Beeps Probable Source of Problem 303-Keyboard Controller Error None System board, configured. Coprocessor or configuration error. Action Check with your Authorized Compaq Reseller. 1. Make sure the keyboard is attached. 2. Run . Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 39
Probable Source of Problem 1151-Com Port COM4. 1600-Server Manager/R Failure None Server Manager/R board failure power 2S supply failure. Primary power supply has failed. 1730-Fixed Disk 0 does not support DMA Mode None Fixed disk drive error. 1731-Fixed Disk 1 does not support Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 40
Diagnostic Tools POST Error Messages Continued Error Code Beeps Probable Source of Problem 1761-Fixed Disk 1 does not support Block Mode None Fixed disk drive error. 1771-Primary Disk Port drive replacement whenever data must be restored from backup. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 41
Diagnostic Tools 3-9 POST Error Messages Continued Error Code Beeps Probable Source of Problem 1780-Disk 0 Failure None Hard drive/format error. 1781-Disk 1 Failure None drive X as soon as possible. 2. Check loose cables. 3. Replace defective cables. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 42
POST Error Messages Continued Error Code Beeps Probable Source of Problem Action *1788-Incorrect Drive Replaced: Drive X Drive(s) were and press F2. -OrIf this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 43
Problem 1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power power , power was . Power was 36 power-on - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 44
F10" key) (RESUME = "F1" KEY) None Probable Source of Problem Array Accelerator is defective or has been removed. Hard parity error while to loss of data in posted-writes memory. Power is cycled. Temperature too hot. Processor fan not installed or spinning. A configuration error and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 45
correct the problem. After power-on password by using the Password Disable switch on the system board. 6. Install a loopback plug when instructed processor board and re-test. Replace the processor board and re-test for error codes 103-xx through 106-xx. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 46
3-14 Diagnostic Tools Table 3-2 Primary Processor Test Error Codes Continued Error Code Description Recommended Action and re-test. 4. Run the Configuration utility and re-test. 5. Replace the processor board and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 47
apply to error codes 201-xx and 202-xx: 1. Replace the system ROM and re-test. 2. Replace the processor board and re-test. 3. Replace the memory expansion board and re-test. The following steps apply to error and retest. 3. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 48
apply to error codes 401-xx through 498-xx: 1. Connect the printer and re-test. 2. Check the power to the printer and re-test. 3. Install the loopback connector and re-test. 4. Check the switch on (if applicable) and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 49
516-xx: 1. Replace the monitor and re-test. 2. Replace the Advanced VGA board and re-test. 3. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 50
600-xx through 698-xx: 1. Replace the diskette and re-test. 2. Check and/or replace the diskette power and signal cables and re-test. 3. Replace the diskette drive and re-test. 4. Replace the system board board and re-test. 4. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 51
the modem documentation for correct setup procedures and re-test. 2. Check the modem line and re-test. 3. Replace the modem and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 52
1808-xx 1823-xx Table 3-12 CD-ROM Drive Test Error Codes Description CD-ROM ID failed CD-ROM Power failed CD-ROM Read failed CD-ROM SA/Media failed CD-ROM Controller failed CD-ROM random read failed CD-ROM drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 53
the tape adapter board (if applicable) and re-test. 5. Replace the tape drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 54
(256-color mode) test failure Advanced VGA Controller test failed 132-column Advanced VGA test failed Advanced VGA 256-Color test failed Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 55
. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. * MAU = Multistation Access Unit ** UTP/STP = Unshielded Twisted Pair/Shielded Twisted Pair. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 56
Processor (80186 Timer) Processor (80186 Registers) Processor (Watch Dog Timer) Processor (8570 RAM) Processor Server Manager/R board Voice ROM for 7000-61 and 7000-62 error codes. Replace the Server Manager/R board battery for 7000-78 and 7000-79 error codes. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 57
Diagnostics User Guide for complete details and procedures about this diagnostic tool. DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 58
CAUTION: Do not cycle the power because the utility must perform low- troubleshooting routine. To view the problems detected by DAAD, select the Diagnosis button. If DAAD found no problems, a message, "No Problems may need to run the Compaq System Configuration Utility and disable the Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 59
Possible data loss was detected during power-up due to all of the DAAD does not recognize. Call your Authorized Compaq Reseller for the latest copy of DAAD. to be taken. Accelerator status: Warranty alert A catastrophic problem has occurred with the array accelerator board. Refer to Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 60
for this IDA controller. When DAAD was verifying this interface, a serious problem was detected. A hardware problem has occurred and you should replace the IDA controller. Configuration signature is . Run the System Configuration Utility to configure the nonvolatile RAM. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 61
your Authorized Compaq Reseller to 1.26. Call your Authorized Compaq Reseller to obtain the latest locations, there may be a problem with the placement of the drives returned an error from its internal Power-On Self Tests. Replace the an operating system device driver. Restart the system. Run - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 62
problem such as drive time-out, or was unable to get the data due to these features not being supported recommended version. Call your Authorized Compaq Reseller to obtain the latest position Y. Rearrange the drives according to the DAAD instructions. Drive (bay) X RIS copy mismatch The Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 63
replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive. Identify controller data did not match with and re-configure using the System Configuration Utility. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 64
failed drive as soon as possible. Logical Drive X status = LOOSE CABLE DETECTED A physical drive has a cabling problem. Turn the system off and attempt to reattach the cable onto the drive. If this does not work, . Nothing needs to be done. Normal operations can occur. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 65
first. The cables could be bad, loose, or disconnected. Turn on the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. If that does not work, the when DAAD is run, the drive starts working again). Replace the drive. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 66
. Call your Authorized Compaq Reseller for the latest version of DAAD. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Check the other error messages for an indication of the problem. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 67
The Compaq ProLiant provides rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. The following topics are discussed here: n Automatic Server Recovery (ASR) n Server Health Logs n System Configuration History - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 68
can dial in using Compaq Insight Manager or third party terminal emulator software to remotely run the Compaq Utilities to identify the source of the fault | OR | Local Server Administrator runs Compaq Utilities from Server console to identify the source of the fault Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 69
hardware/software errors and the number of recovery cycles exceed the retry limit, the Server will log an error to the Critical Error Log and continue to boot the Compaq Utilities from the hard drive. The requirements to use this level of the ASR feature are: n Operating System with ASR support - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 70
Compaq Insight Manager or a communications software package Compaq ProLiant security password features function differently during Automatic Server Recovery-2 than during a typical system startup. During ASR the system will not prompt for the Power Server configuration. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 71
put a message on the screen or continue booting the Server. The maximum number of system resets due to the ASR timer expiration has been reached, resulting in the loading of Compaq Utilities. The Server detected an error during the Power-On Self-Test. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 72
in the Server interface with the Server Manager/R. NMI - Software Generated Interrupt Detected Error Software indicated a system error, resulting in a Server failure. Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration. The Server has an - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 73
allows correlation of hardware changes with Server failure. The following information is stored the Compaq ProLiant and in certain options controllers allows the firmware (BIOS) power off during a firmware upgrade. A loss of power during upgrade may corrupt the upgrade. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 74
jumper information for the Compaq ProLiant 4500R RackMountable Server. System Board Switch SW1 is a six-position switch bank (S1-S6) that controls the security features and configuration of the computer . Figure 4-1. Location of ProLiant 4500R System Board Switches Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 75
Default. System booting is password protected if a password is set. Default. SCSI Devices The Pluggable Fast-Wide SCSI-2 and the Fast-SCSI-2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500R Server. If the drives are part of a fault tolerant configuration, the replaced - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 76
Jumper Information 4-3 Table 4-2 Jumper Settings For SCSI ID Device in Drive Bay SCSI ID Pin 3 ID2 Pin 2 ID1 Pin 1 ID0 6 6 ON ON OFF 5 5 ON OFF ON NOTE: SCSI ID's for bays 0-4 are preset to 0-4 respectively. No two drives can have the same SCSI ID. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 77
4-4 Switch and Jumper Information Figure 4-2. Supported SCSI Options Jumper Locations Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 78
NetFlex-2 Controller The Compaq NetFlex-2 Controller has one jumper block which selects between Ethernet or Token Ring. Figure 4-3. Location of 32-Bit NetFlex-2 Controller Jumpers for Ethernet Figure 4-4. Location of 32-Bit NetFlex-2 Controller Jumpers for Token Ring Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 79
specifications for Compaq ProLiant 4500R Rack-Mountable Servers and optional hardware. n System Unit n Power Supply n Hard Drives n Diskette Drives n CD-ROM Drives n SIMMs n Fast-SCSI-2 Controller n Fast-Wide SCSI-2 Controller n NetFlex-2 Controller n NetFlex-3 Controller Maintenance and Service - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 80
Specifications Table 5-1 System Unit Specifications Dimensions Height Depth Width Weight Input Requirements Nominal Line Voltage Range Input Voltage Rated Frequency Rated Input Current Power Supply 10° to 35° C -30° to 60° C 2696 BTU/hr 20% to 80% 5% to 90% 38.7° C Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 81
Specifications 5-3 Table 5-2 Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 200 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power 082 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 82
Specifications Table 5-3 Redundant Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 200 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 83
ProLiant 4500R Server must add system RAM in matched sets of four, SIMMs must be the same size and speed. SIMM modules must be 60-, 70-, or 80-ns. Use Compaq SIMMs or JEDEC-compliant SIMMs that conform to this parity scheme only. Table 5-5 Compaq 19-Inch Rack Specifications and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 84
5-6 Physical and Operating Specifications Table 5-6 Compaq Integrated Fast-SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination External SCSI Connector Internal SCSI Connector Up to 7 total (internal and external) 32 - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 85
Physical and Operating Specifications 5-7 Table 5-8 Compaq Integrated Fast-Wide SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination External SCSI Connector Internal SCSI Connector Up to 7 total (internal and - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 86
Specifications Table 5-10 Compaq SMART SCSI Array Controller Drives Supported without Power Charge Specifications Supports AUI (DB-15) Supports 10BaseT (RJ-45) Supports Optional AUI to BNC Adapter Optional Network Controller Configuration - Token Ring Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 87
Compaq NetFlex-2 ENET-TR Controller Continued Meets IEEE 802.5 Specifications on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface (4- or 16-megabit per second data transfer rates) Supports STP (DB-9) Supports UTP (RJ-45) Physical and Operating Specifications 5-9 - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 88
and 11 Link and Network Activity Table 5-18 550-Megabyte Pluggable Fast-SCSI-2 Drive Specifications Capacity Block Size Interface Synchronous Transfer Buffer Size RPM Average Access 558.5 MB 512 Bytes Single-Ended Fast-SCSI-2 Up to 10 MB 256 Kbytes 5400 rpm 10.5 ms Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 89
Interface Synchronous Transfer Buffer Size RPM Average Access Fast-SCSI-2 4293.6 MB 512 Bytes Single-Ended Fast-SCSI-2 Up to 10 MB 512 Kbytes 7200 rpm 9.0 ms Fast-Wide SCSI-2 4293.6 MB 512 Bytes Single-Ended Fast-Wide SCSI-2 Up to 20 MB 512 Kbytes 7200 rpm 9.0 ms Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 90
Table 5-22 Internal CD-ROM Drive Specifications Dimensions (excluding projections) Weight Laser Specifications Beam Divergence Output Power Type Wave Length Drive Performance Access Time 1/3 Stroke Full at 5 to 300 Hz 0.015 G2/Hz at 5 to 50 Hz (with standard package) Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 91
and Operating Specifications 5-13 Table 5-23 Compaq Tray Load CD-ROM Drive Specifications Dimensions (excluding projections) Weight Laser Specifications Beam Divergence Output Power Type Wave Length 5 to 300 Hz 0.015 G2/Hz at 5 to 50 Hz (with standard package) Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance and - Page 92
5-14 Physical and Operating Specifications Table 5-24 Diskette Drives Specifications Size LED Indicators (front panel) Read/Write Capacity per Diskette (high/low density) Drive Supported Drive Height Drive Rotation (rpm) 512 15/9 80/40 3/10 148.3/95 15 84 80/40 Two Maintenance and Service Guide
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
 |
 |
NOTICE
The information in this guide is subject to change without notice.
COMPAQ
COMPUTER
CORPORATION
SHALL
NOT
BE
LIABLE
FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;
NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright.
No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 1995 Compaq Computer Corporation.
All rights reserved.
Printed in the U.S.A.
Compaq, Systempro, Deskpro, Compaq Insight Manager,
Registered U.S. Patent and Trademark Office.
ProSignia, Systempro/XL, ProLiant, NetFlex, ROMPaq, and QVision are trademarks of
Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement.
The software may be used or copied only in accordance with
the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
MAINTENANCE AND SERVICE GUIDE
Compaq ProLiant 4500R Rack-Mountable Servers
First Edition (May 1995)
Text Number 188471-001