Kodak ESP Office 6150 Extended user guide - Page 72

Printer Settings, Possible Solutions - troubleshooting

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Page 72 highlights

Troubleshooting Problem Print quality Ink cartridge Paper jam Cannot send or receive a fax Possible Solutions • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package. • Make sure the paper is loaded correctly (see page 16). For more information, go to www.kodak.com/go/itg, select All-in-one printer, then Print Quality (missing colors, blank prints, etc). • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges. • Remove, then install the cartridges again. Make sure the cartridges click into place. • Check for paper behind the duplexer in the rear-access cleanout area. • Remove the duplexer and gently remove any paper from inside the printer. • Make sure the paper in the tray is free of tears or creases. • Make sure you do not overload the paper tray. For more information, go to www.kodak.com/go/itg. Select All-in-one printer, then Paper jam. • Make sure that the wall phone line is plugged into the Line in port. • Verify that the wall jack works by plugging in a phone and checking for a dial tone. • Verify that Regions is set to the correct country code. - Press Home. - Press or to select Printer Settings, then press OK. - Press to select Country/Region, then press OK. - Press or to select your country, then press OK. • If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack. For more information, go to www.kodak.com/go/itg. Select All-in-one printer, then Cannot use a feature on my printer, then Fax. 66 www.kodak.com/go/aiosupport

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Troubleshooting
66
www.kodak.com/go/aiosupport
Print quality
•
For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
•
Make sure the paper is loaded correctly (see
page 16
).
For more information, go to
www.kodak.com/go/itg
, select
All-in-one printer
, then
Print Quality (missing colors, blank
prints, etc)
.
Ink cartridge
•
Check that KODAK Ink Cartridge(s) are installed. Do not
use non-Kodak brand or refilled ink cartridges.
•
Remove, then install the cartridges again. Make sure the
cartridges click into place.
Paper jam
•
Check for paper behind the duplexer in the rear-access
cleanout area.
•
Remove the duplexer and gently remove any paper from
inside the printer.
•
Make sure the paper in the tray is free of tears or creases.
•
Make sure you do not overload the paper tray.
For more information, go to
www.kodak.com/go/itg
. Select
All-in-one printer
, then
Paper jam
.
Cannot send or receive a
fax
•
Make sure that the wall phone line is plugged into the
Line
in
port.
•
Verify that the wall jack works by plugging in a phone and
checking for a dial tone.
•
Verify that Regions is set to the correct country code.
–
Press
Home
.
–
Press
or
to select
Printer Settings
, then press
OK
.
–
Press
to select
Country/Region
, then press
OK
.
–
Press
or
to select your country, then press
OK
.
•
If you are connected to a DSL phone line, make sure you
have a DSL filter connected to the phone jack.
For more information, go to
www.kodak.com/go/itg
. Select
All-in-one printer
, then
Cannot use a feature on my printer
,
then
Fax
.
Problem
Possible Solutions