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Konica Minolta bizhub C280 bizhub C220/C280/C360 Print Operations User Guide - Page 285

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15.1 Cannot print 15 15 Troubleshooting 15.1 Cannot print This section describes how to solve issues and problems that you may encounter while using the printer. If you cannot print even when you have completed the printing procedure, check the following items in order from beginning to end. Problem A message saying "Printer is not connected" or "Print Error" appears on the computer screen. A postscript error appears on the computer screen. Print processing on the computer finished, but printing does not start. Possible Cause The printer driver specified when printing may not be supported by the printer controller. The network or USB cable may be disconnected. An error may have occurred on this machine. Memory may be insufficient. Memory of the computer may be insufficient. There may be an error in the application software settings. The file printing settings may be incorrect. The printer driver specified when printing may not be supported by the printer controller. The network or USB cable may be disconnected. An error may have occurred on this machine. Unprocessed jobs may remain on this machine and be waiting to be processed. When executing the print job, [Save in User Box] may have been specified. When executing the print job, [Secure Print Only] may have been specified. [Secure Print Only] may be specified on the machine. When the account track is enabled, you may have entered an unregistered account track code or password. Remedy Check the specified printer name. Check that the cable is correctly connected. Check the control panel of this machine. Perform a test printing to check whether printing is possible. Perform a test printing to check whether printing is possible. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. Check the specified printer name. Check that the cable is correctly connected. Check the control panel of this machine. Check the processing order for the job using Job List on the control panel of this machine. When [Skip Job Operation Settings] is enabled in the [Administrator Settings] of this machine, only the jobs without a problem are processed. Check from the control panel of the machine whether the intended print job is held in a User Box. Check from the control panel of the machine whether the intended print job is held in the [Secure Print User Box]. Use [Secure Print] when executing the print job. Enter the correct account track code and password. bizhub C360/C280/C220 15-2

Section	Page
Table of contents	2
1 Introduction	10
1.1 Welcome	10
1.1.1 User's guides	10
1.1.2 User's Guide	11
1.2 Conventions used in this manual	12
1.2.1 Symbols used in this manual	12
To use this machine safely	12
Procedural instruction	12
Key symbols	13
1.2.2 Original and paper indications	13
Original and paper sizes	13
Original and paper indications	13
2 Overview	15
2.1 Printer controller	15
2.1.1 Roles of the printer controller	15
2.1.2 Flow of printing	16
2.1.3 Control panel	17
2.2 Operating environment	19
2.2.1 Connectable computers and operating system	19
Windows	19
Macintosh	19
2.2.2 Interfaces used for connection	20
Ethernet	20
USB interface	20
Connection diagram	20
2.3 Setup procedure	21
2.3.1 For network connection	21
2.3.2 For local connection	22
2.4 Contents of CD-ROM	23
3 Precautions for Installation	25
3.1 Introduction	25
3.2 Printer drivers compatible with respective operating systems	26
3.3 Connection methods selectable in each operating system	28
3.3.1 Windows Vista/Server 2008	28
3.3.2 Windows 2000/XP/Server 2003	29
3.3.3 Windows NT 4.0	30
3.3.4 Mac OS X 10.2/10.3/10.4/10.5	30
3.3.5 Mac OS 9.2	31
3.3.6 NetWare	31
4 Easy Installation Using the Installer (Windows)	33
4.1 Installer	33
4.1.1 Operating environment of the installer	33
4.2 Easy installation procedure using the installer	34
4.2.1 Settings of this machine	34
TCP/IP settings for the machine	34
RAW port number/IPP setting for the machine	34
4.2.2 Installing the printer driver	34
5 Manual Installation Using the Add Printer Wizard	39
5.1 Windows Vista/Server 2008	39
5.1.1 For network connection (LPR/Port 9100/SMB)	39
Settings for the machine	39
Installing the printer driver by searching for the printer using the Add Printer Wizard.	39
Installing the printer driver by creating a printer port	42
5.1.2 For network connection (IPP/IPPS)	44
Settings for the machine	44
Installing the printer driver manually using the Add Printer Wizard	45
5.1.3 For network connection (Web service print)	46
Settings for the machine	46
Installing the printer from the Network window	46
Installing the printer driver by specifying the IP address using the Add Printer Wizard	47
5.1.4 For local connection	49
5.2 Windows XP/Server 2003	50
5.2.1 For network connection (LPR/Port9100)	50
Settings for the machine	50
Installing the printer driver manually using the Add Printer Wizard	50
5.2.2 For network connection (SMB)	54
Settings for the machine	54
Installing the printer driver by specifying the printer using the Add Printer Wizard	54
5.2.3 For network connection (IPP/IPPS)	56
Settings for the machine	56
Installing the printer driver manually using the Add Printer Wizard	57
5.2.4 For local connection	58
5.3 Windows 2000	59
5.3.1 For network connection (LPR/Port9100)	59
Settings for the machine	59
Installing the printer driver manually using the Add Printer Wizard	59
5.3.2 For network connection (SMB)	61
Settings for the machine	61
Installing the printer driver manually using the Add Printer Wizard	61
5.3.3 For network connection (IPP/IPPS)	62
Settings for the machine	62
Installing the printer driver manually using the Add Printer Wizard	62
5.3.4 For local connection	63
5.4 Windows NT 4.0	65
5.4.1 For network connection (LPR)	65
Settings for the machine	65
Installing the printer driver manually using the Add Printer Wizard	65
6 Installation on Macintosh Computers	68
6.1 Mac OS X 10.2/10.3/10.4/10.5	68
6.1.1 Installing the printer driver	68
6.1.2 Selecting and connecting a printer (OS X 10.4/10.5)	69
Configuring the Bonjour settings	69
Configuring the AppleTalk settings	70
Configuring the LPR settings	72
Configuring the IPP settings	74
6.1.3 Selecting and connecting a printer (OS X 10.2/10.3)	76
Configuring the Rendezvous settings	76
Configuring the AppleTalk settings	77
Configuring the LPR settings	78
Configuring the IPP settings	80
6.2 Mac OS 9.2	82
6.2.1 Installing the printer driver	82
6.2.2 Selecting and connecting a printer	82
Configuring the AppleTalk settings	82
Configuring the LPR settings	83
7 Installation when Using NetWare	86
7.1 NetWare	86
7.1.1 Network Settings	86
7.1.2 Configuring the Windows client	86
8 Uninstalling the Printer Driver	88
8.1 Windows	88
8.1.1 Uninstalling the printer driver using the uninstallation program	88
8.1.2 Uninstallation by the installer	88
8.1.3 Manual uninstallation	89
8.2 Macintosh	90
8.2.1 For Mac OS X	90
8.2.2 For Mac OS 9.2	90
9 Print function of PCL/PS/XPS drivers for Windows	92
9.1 Print operations	92
9.2 Default settings of the printer driver	94
9.2.1 Displaying the Properties window	94
9.2.2 Configure tab	94
9.2.3 Settings tab	95
9.2.4 Registering the default settings	97
9.3 Common Setting	98
9.4 Parameter details	100
9.4.1 My Tab	100
Edit [My Tab]	101
9.4.2 [Basic] tab	102
9.4.3 [Layout] tab	104
9.4.4 [Finish] tab	105
9.4.5 [Cover Mode] tab	106
9.4.6 [Stamp/Composition] tab	107
Editing watermark	109
Editing overlay	110
Editing the copy security	111
Editing date/time and page number	113
9.4.7 [Quality] tab	113
9.4.8 [Other] tab	116
10 Print Functions of Mac OS X	118
10.1 Print operations	118
10.2 Default settings of the printer driver	120
10.2.1 Option settings	120
10.2.2 Registering the default settings	121
10.3 Common Setting	122
10.4 adding a custom size	124
10.5 Parameter details	125
10.5.1 [Page Attributes]	125
10.5.2 [Copies & Pages]	126
10.5.3 [Output Method]	126
Checking the [Output Method] detail settings	128
10.5.4 [Layout / Finish]	129
10.5.5 [Paper Tray / Output Tray]	131
10.5.6 [Cover Mode / Transparency Interleave]	132
10.5.7 [Per Page Setting]	133
Editing Per Page Setting	134
10.5.8 [Stamp / Composition]	134
Editing the copy security	135
Editing Date/Time	137
Editing Page Number	137
Editing Header/Footer	138
10.5.9 [Quality]	138
11 Print Functions of Mac OS 9.2	141
11.1 Print operations	141
11.2 Default settings of the printer driver	142
11.2.1 Option settings	142
11.2.2 Registering the default settings	143
11.3 Parameter details	144
11.3.1 Page Attributes	144
11.3.2 Specifying the custom page sizes	144
11.3.3 General	145
11.3.4 [Layout] (Combination)	145
11.3.5 Printer specific options (Finishing Option 1 to 5)	146
12 Function Details	149
12.1 Proof Print	149
12.1.1 Setting the printer driver	149
For Windows	149
For Mac OS X	150
12.1.2 Recalling a job from the control panel	150
12.2 Secure Print	152
12.2.1 Setting the printer driver	152
For Windows	152
For Mac OS X	153
12.2.2 Recalling a job from the control panel	154
When the [Confidential Document Access Method] is set to [Mode 1]	155
When the [Confidential Document Access Method] is set to [Mode 2]	157
12.3 Save in User Box	159
12.3.1 Setting the printer driver	159
For Windows	159
For Mac OS X	160
12.3.2 Recalling a job from the control panel	161
12.4 Printing a document on the machine for which user authentication is specified	163
For Windows	163
For Mac OS X	165
12.5 Printing a document on the machine for which Account Track function is enabled	166
12.5.1 Setting the printer driver	166
For Windows	166
For Mac OS X	167
12.6 ID & Print	169
12.6.1 Setting the printer driver	169
For Windows	169
For Mac OS X	171
12.6.2 Recalling a job from the control panel	172
Entering the user information and printing	172
Printing a document by specifying it from the [ID & Print User Box]	173
Logging in using the authentication unit	175
12.7 Printing from a cellular phone or PDA	176
12.7.1 Operating environment	176
12.7.2 Printing a document	176
12.8 Specifying the encryption passphrase by the user	179
12.8.1 Settings for the machine	179
12.8.2 Setting the printer driver	181
For Windows	181
For Mac OS X	182
12.9 Specifying the ICC profile	183
12.9.1 Setting the printer driver	183
For Windows	183
For Mac OS X	184
12.10 Registering the ICC profiles in the printer driver	185
12.10.1 Setting the printer driver	185
For Windows	185
For Mac OS X	186
12.11 Banner printing function	188
12.11.1 Paper	188
Applicable paper	188
12.11.2 Printer drivers and supported operating systems	188
12.11.3 Configuring the printer driver	188
For Windows	188
For Mac OS X	188
12.11.4 Printing	190
13 Settings on the Control Panel	194
13.1 Basic operations of User Settings	194
13.1.1 Displaying the User Settings screen	194
13.2 User settings	196
13.2.1 PDL Setting	196
13.2.2 Number of Copies	197
13.2.3 Original Direction	198
13.2.4 Spool Print Jobs in HDD before RIP	199
13.2.5 A4/A3<->LTR/LGR Auto Switch	200
13.2.6 Banner Sheet Setting	201
13.2.7 Binding Direction Adjustment	202
13.2.8 Line Width Adjustment	203
13.2.9 Gray Background Text Correction	204
13.2.10 Paper Tray	205
13.2.11 Paper Size	206
13.2.12 2-Sided Print	207
13.2.13 Binding Position	208
13.2.14 Staple	209
13.2.15 Punch	210
13.2.16 Banner Sheet Paper Tray	211
13.2.17 Font Settings	212
13.2.18 Symbol Set	213
13.2.19 Font Size	214
13.2.20 Line/Page	215
13.2.21 CR/LF Mapping	216
13.2.22 Print PS Errors	217
13.2.23 ICC Profile Settings	218
13.2.24 Auto Trapping	220
13.2.25 Black Overprint	221
13.2.26 Verify XPS Digital Signature	222
13.2.27 Print Reports	223
13.2.28 TIFF Image Paper Setting	224
13.2.29 Link File Error Notification	226
13.2.30 Use Proxy Server	227
13.2.31 Print	229
13.3 Basic operations in Administrator Settings	231
13.3.1 Displaying the Administrator Settings screen	231
13.4 Administrator Settings	233
13.4.1 Print/Fax Output Setting	233
13.4.2 Output Tray Settings	234
13.4.3 Delete Secure Print Documents	235
13.4.4 Auto Delete Secure Document	236
13.4.5 ID & Print Delete Time	237
13.4.6 ID & Print Delete after Print Setting	238
13.4.7 Skip Job Operation Settings	239
13.4.8 ID & Print Settings	240
13.4.9 ID & Print Operation Settings	241
13.4.10 Default Operation Selection	242
13.4.11 Print without Authentication	243
13.4.12 Single Color > 2 Color Output Management	244
13.4.13 I/F timeout setting	245
13.4.14 Print XPS Errors	246
13.4.15 PSWC Direct Print	247
13.4.16 Assign Account to Acquire Device Info	247
13.4.17 Configuring Authentication under OpenAPI Settings	249
13.4.18 Configuring the cellular phone or PDA settings	250
13.4.19 Print Data Capture	251
13.4.20 Secure Print Only	251
13.4.21 Driver Password Encryption Setting	253
14 PageScope Web Connection	255
14.1 Using PageScope Web Connection	255
14.1.1 Operating environment	255
14.1.2 Accessing PageScope Web Connection	255
14.1.3 Web browser cache	256
For Internet Explorer	256
For Netscape Navigator	256
For Mozilla Firefox	256
14.1.4 Online help function	256
14.2 Login and Logout	257
14.2.1 Login and logout flows	257
When user authentication or account track is not enabled	257
When User Authentication or Account Track is enabled	258
14.2.2 Logout	259
14.2.3 Login	260
Login options	260
Logging in as a public user	261
Logging in as a registered user	262
Logging in to the administrator mode	263
Display mode in administrator mode	264
Logging in as the User Box Administrator	265
14.3 Structure of pages	266
14.4 Overview of the user mode	268
14.4.1 Information	268
14.4.2 Job	269
14.4.3 User Box	269
14.4.4 Direct print	270
14.4.5 Address Registration	271
14.4.6 Customize	272
14.5 Administrator mode overview	273
14.5.1 Maintenance	273
14.5.2 System Settings	274
14.5.3 Security	276
14.5.4 User authentication/Account track	277
14.5.5 Network	278
14.5.6 User Box	279
14.5.7 Printer Setting	280
14.5.8 Address Registration	281
14.5.9 Fax Settings	282
14.5.10 Setting for each purpose	283
15 Troubleshooting	285
15.1 Cannot print	285
15.2 Cannot configure the settings/Cannot print according to the settings	287
15.2.1 The printer driver settings have no effect	287
15.2.2 Others	288
15.2.3 Error message	288
16 Appendix	290
16.1 Product specifications	290
16.2 Printing reports	294
16.2.1 Configuration page	294
16.2.2 PCL font list	295
16.2.3 PS font list	296
16.2.4 GDI demo page	297
16.3 PPD driver (For Linux and applications)	298
16.3.1 PPD driver types	298
16.3.2 PPD driver for Linux	298
Registering the PPD driver for Linux	298
Configuring the PPD driver for Linux	298
Registering the PPD driver for OpenOffice	298
Printing with OpenOffice	299
16.3.3 PPD driver for applications	299
How to print	299
16.4 If the bit number differs between the server operating system and client operating system	300
16.4.1 Installing the additional driver	300
16.5 Glossary	301
17 Index	306
17.1 Index by item	306
A to I	306
L to Q	307
R to Z	308
17.2 Index by button	309
A to S	309

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bizhub C360/C280/C220

15-2

15.1

Cannot print

Troubleshooting

15.1

Cannot print

This section describes how to solve issues and problems that you may encounter while using the printer.

If you cannot print even when you have completed the printing procedure, check the following items in order

from beginning to end.

Problem

Possible Cause

Remedy

A message saying "Printer is not

connected" or "Print Error" ap-

pears on the computer screen.

The printer driver specified

when printing may not be sup-

ported by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Memory may be insufficient.

Perform a test printing to check

whether printing is possible.

A postscript error appears on

the computer screen.

Memory of the computer may

be insufficient.

Perform a test printing to check

whether printing is possible.

There may be an error in the ap-

plication software settings.

Refer to the user's manual of the

application software to check the

settings.

The file printing settings may be

incorrect.

Change the settings and try to

print again.

Print processing on the compu-

ter finished, but printing does

not start.

The printer driver specified

when printing may not be sup-

ported by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Unprocessed jobs may remain

on this machine and be waiting

to be processed.

Check the processing order for

the job using Job List on the con-

trol panel of this machine.

When [Skip Job Operation Set-

tings] is enabled in the [Adminis-

trator Settings] of this machine,

only the jobs without a problem

are processed.

When executing the print job,

[Save in User Box] may have

been specified.

Check from the control panel of

the machine whether the intend-

ed print job is held in a User Box.

When executing the print job,

[Secure Print Only] may have

been specified.

Check from the control panel of

the machine whether the intend-

ed print job is held in the [Secure

Print User Box].

[Secure Print Only] may be

specified on the machine.

Use [Secure Print] when execut-

ing the print job.

When the account track is ena-

bled, you may have entered an

unregistered account track

code or password.

Enter the correct account track

code and password.