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Lexmark Z647 User's Guide for Mac OS 9 - Page 51

Setup troubleshooting, Troubleshooting checklist

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4 Setup troubleshooting Troubleshooting checklist Is the power supply firmly attached to your printer and a properly grounded electrical outlet? Are both your printer and computer on? If you are using your printer on a network, make sure your computer is connected to the network, your Lexmark adapter is on, and all indicator lights are on. For more information, refer to the adapter documentation. Is your USB cable securely attached to your printer and to your computer or Lexmark adapter? Is the printer light blinking? If it is, see "Understanding error messages and flashing lights" on page 56. Did you remove the sticker and transparent tape from the backs and bottoms of both print cartridges? Did you install the print cartridges correctly? For help, see "Install the cartridges" on page 45. Is the paper loaded correctly? Make sure you do not push the paper too far into the printer. If the paper feed light is blinking, see "Understanding error messages and flashing lights" on page 56. Did you install the printer software correctly? From the Apple menu, choose Control Panels Z600 Series Control Panel. If there is no Control Panel for your printer, install the printer software. Setup troubleshooting 51

Section	Page
Contents	3
Printer overview	5
Understanding the printer parts	5
Understanding the printer software	6
Page Setup dialog box	7
Print dialog box	8
Control Panel	10
Printing ideas	12
Printing on plain paper	12
Step 1: Load the paper	12
Step 2: Customize the print settings	13
Step 3: Print your document	13
Printing photos	13
Step 1: Load the photo paper	13
Step 2: Customize the print settings	14
Step 3: Print your photos	15
Printing on premium paper	15
Step 1: Load the premium paper	15
Step 2: Customize the print settings	16
Step 3: Print your document	16
Printing on both sides of the paper	17
Step 1: Load the paper	17
Step 2: Customize the print settings	18
Step 3: Print your document	19
Printing cards	19
Step 1: Load the cards	19
Step 2: Customize the print settings	20
Step 3: Print your cards	21
Printing envelopes	21
Step 1: Load the envelopes	21
Step 2: Customize the print settings	22
Step 3: Print your envelopes	23
Printing color images in black and white	23
Step 1: Load the paper	23
Step 2: Customize the print settings	24
Step 3: Print your document	24
Printing a booklet	24
Step 1: Load the paper	25
Step 2: Customize the print settings	25
Step 3: Print your booklet	26
Step 4: Build your booklet	27
Printing labels	27
Step 1: Load the labels	27
Step 2: Customize the print settings	28
Step 3: Print your labels	29
Printing handouts	29
Step 1: Load the paper	29
Step 2: Customize the print settings	30
Step 3: Print your handouts	31
Printing iron-on transfers	32
Step 1: Load the iron-on transfers	32
Step 2: Customize the print settings	33
Step 3: Print your iron-on transfers	33
Printing transparencies	34
Step 1: Load the transparencies	34
Step 2: Customize the print settings	35
Step 3: Print your transparencies	35
Printing your document in reverse order	36
Step 1: Load the paper	36
Step 2: Customize the print settings	36
Step 3: Print your document	37
Printing a banner	37
Step 1: Load the banner paper	37
Step 2: Customize the print settings	38
Step 3: Print your banner	39
Printing a poster	39
Step 1: Load the paper	40
Step 2: Customize the print settings	40
Step 3: Print your poster	41
Step 4: Assemble your poster	41
Printing on custom size paper	42
Step 1: Load the custom size paper	42
Step 2: Customize the print settings	43
Step 3: Print your document	43
Maintenance	44
Replacing the print cartridges	44
Remove the used cartridges	44
Install the cartridges	45
Specify cartridge settings in the printer software	47
Aligning the print cartridges	47
Improving print quality	48
Preserving the print cartridges	49
Ordering supplies	50
Setup troubleshooting	51
Troubleshooting checklist	51
When I insert the printer software CD, nothing happens	52
Solving printer software installation problems	52
Uninstalling the printer software	53
Installing the printer software	53
General troubleshooting	55
Solving network printing problems, if the printer is connected to a network adapter	55
Entering an IP address	55
Troubleshooting your network printer	56
Understanding error messages and flashing lights	56
Paper Jam message	56
Ink Low message	57
Button is blinking	57
Resolving unsuccessful or slow printing	57
Printer is plugged in, but does not print	57
Printing a test page	58
Test page does not print	58
Alignment page does not print	58
Printer ejects a blank page after appearing to print	59
Printer prints very slowly	59
Recovering when your computer stops responding	59
Clearing paper misfeeds or jams	60
Paper misfeeds or multiple sheets feed	60
Printer does not feed specialty media	60
Printer has a paper jam	61
Solving print quality problems	61
Print is too dark or smudged	61
Vertical straight lines are not smooth	62
Print smears on the page	62
Printed pages have alternating bands of light and dark print (intermittent printing)	62
Print quality is poor at the edges	63
Printed characters are improperly formed or misaligned	63
Colors on the printout differ from the colors on the screen	63
Colors on the printout are faded	64
Characters are missing or unexpected	64
Photos do not print as expected	64
Solving specialty media problems	64
Glossy/photo papers or transparencies stick together	64
Transparencies or photos contain white lines	64
Notices	66
Glossary	68

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Setup troubleshooting

Troubleshooting checklist

Is the power supply firmly attached to your printer and a properly grounded electrical outlet?

Are both your printer and computer on? If you are using your printer on a network, make

sure your computer is connected to the network, your Lexmark adapter is on, and all

indicator lights are on. For more information, refer to the adapter documentation.

Is your USB cable securely attached to your printer and to your computer or Lexmark

adapter?

Is the printer light blinking? If it is, see “Understanding error messages and flashing lights”

on page 56.

Did you remove the sticker and transparent tape from the backs and bottoms of both print

cartridges?

Did you install the print cartridges correctly? For help, see “Install the cartridges” on

page 45.

Is the paper loaded correctly? Make sure you do not push the paper too far into the printer.

If the paper feed light is blinking, see “Understanding error messages and flashing lights” on

page 56.

Did you install the printer software correctly?

From the Apple menu, choose

Control Panels

Z600 Series Control Panel

If there is no Control Panel for your printer, install the printer software.