Linksys SPA921 Cisco SPA9000 Voice System Administration Guide - Page 142
Example 2: Routing Calls with a Departmental Sub-Menu, Configuring the Auto Attendant, Table 4
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Configuring the Auto Attendant Writing an Auto Attendant Script 7 Example 2: Routing Calls with a Departmental Sub-Menu In this example, the business wants to expedite the handling of sales calls. A custom prompt is used to give special instructions about calls for the sales department. A sub-menu for the sales group is provided to direct calls to the correct person within that department. Table 4 Elements of an AA Script with a Sub-Menu Script Elements Purpose This script is for the AA. This form is given the name "DIR" for Directory. It is a menu type of form, which accepts DTMF inputs. The Auto Attendant plays custom Prompt1. Welcome to ABC company. For Sales, enter 1. If you know your party's extension, you may enter it now. Callers are allowed to begin dialing (bargein) at any time. Dial plan 1 is used to evaluate the inputs within this form. If there is no input after 10 seconds, the Auto Attendant repeats the menu prompt. If the user input does not match the specified dial plan, the Auto Attendant plays Prompt3: Not a valid extension, please try again. SPA9000 Voice System Administration Guide 140