Linksys SPA921 Cisco SPA9000 Voice System Administration Guide - Page 280
Glossary
UPC - 745883570799
View all Linksys SPA921 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 280 highlights
E Glossary ACD (Automatic Call Distribution)-A switching system designed to allocate incoming calls to certain positions or agents in the order received and to hold calls not ready to be handled (often with a recorded announcement). Area code-A 3-digit code used in North America to identify a specific geographic telephone location. The first digit can be any number between 2 and 9. The second and third digits can be any number. Billing increment-The division by which the call is rounded. In the field it is common to see full-minute billing on the local invoice while 6-second rounding is the choice of most long-distance providers that bill their customers directly. Blocked calls-Caused by an insufficient network facility that does not have enough lines to allow calls to reach a given destination. May also pertain to a call from an originating number that is blocked by the receiving telephone number. Bundled service-Offering various services as a complete package. Call completion-The point at which a dialed number is answered. Call termination-The point at which a call is disconnected. CDR (Call Detail Records)-A software program attached to a VoIP/telephone system that records information about the telephone number's activity. Carrier's carrier-Companies that build fiber optic and microwave networks primarily selling to resellers and carriers. Their main focus is on the wholesale and not the retail market. Casual access-When customers choose not to use their primary carriers to process the long-distance call being made. The customer dials the carrier's 101XXXX number. CO (Central Office)-Switching center for the local exchange carrier. Centrex-This service is offered by the LEC to the end user. The feature-rich Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges. The LEC charges a monthly fee to the customer, who must agree to sign a term agreement. SPA9000 Voice System Administration Guide 278