Linksys SPA921 Cisco SPA9000 Voice System Administration Guide - Page 148

Configuring the Auto Attendant, Instruction, Description, Syntax and Examples

Page 148 highlights

Configuring the Auto Attendant Writing an Auto Attendant Script 7 Instruction Description Syntax and Example(s) match Upon a match between the user input and the dial plan, the Auto Attendant transfers to the corresponding and execute the corresponding audio and/or action instructions. If the Auto Attendant cannot find a match in any of the statements, it performs the case. goto The Auto Attendant transfers the caller from one to the other . All s are identified by the attribute "id". The value in the id attribute must be unique; otherwise, the Auto Attendant selects the last valid as the transfer-to target. "daytime" is the id of a entry. Example: xfer The Auto Attendant performs a target, and then it ends processing "target = $input" is equivalent to the input value already passed by the dialplan. There is no significance to the name attribute. exit When this action is reached, the Auto Attendant stops, and the call ends SPA9000 Voice System Administration Guide 146

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Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide
146
7
match
Upon a match between the user
input and the dial plan, the Auto
Attendant transfers to the
corresponding <case> and execute
the corresponding audio and/or
action instructions. If the Auto
Attendant cannot find a match in
any of the <case> statements, it
performs the <default> case.
<match >
<case input= “x”/>
<!--audio instruction
(optional) -->
<!--action instruction
(optional) -->
</case>
<case input= “#”/>
<!—audio instruction
(optional) -->
<!--action instruction
(optional) -->
</case>
<default>
<!—audio instruction
(optional) -->
<!--action instruction
(optional) -->
</default>
</match>
goto
The Auto Attendant transfers the
caller from one <form> to the other
<form>. All <form>s are identified
by the attribute “id”. The value in the
id attribute must be unique;
otherwise, the Auto Attendant
selects the last valid <form> as the
transfer-to target.
<goto link= “daytime”>
“daytime” is the id of a
<form> entry.
Example: <form id=”daytime”
type=”menu”>
xfer
The Auto Attendant performs a
blind transfer of the caller to the
target, and then it ends processing
“target = $input” is equivalent to the
input value already passed by the
dialplan. There is no significance to
the name attribute.
<xfer name= “Technical
Support” target= “5000”/>
exit
When this action is reached, the
Auto Attendant stops, and the call
ends
<exit>
Instruction
Description
Syntax and Example(s)