Netgear WNDR3700 WNDR3700 User Manual - Page 129

Cannot Access the Router Main Menu

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RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual Table 8-2. Troubleshooting Basic Functions Situation Recommended Action The Internet or Ethernet port lights are off. If either the Ethernet port lights or the Internet light does not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the router and at the modem or computer. • Make sure that power is turned on to the connected modem or computer. • Be sure that you are using the correct cable: When connecting the router's Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable. Wireless light is off. If the Wireless light does not come on, verify that the Enable Wireless Router Radio check box is selected in the Advanced Wireless Settings screen (see "Restricting Access to Your Router" on page 2-20). Or, you can press the Wi-Fi on/off button on the wireless router to enable the Wireless function. The 2.4GHz and 5GHz lights will be lit when the Wireless function is turned on. Cannot Access the Router Main Menu If you are unable to access the router's main menu from a computer on your local network, check the following: • If you are connecting from a wireless computer, try connecting from a wired computer. • Check the Ethernet connection between the wired computer and the router. Make sure that the cable connections are secure, and that you are using the correct cable. • Make sure that your computer's IP address is on the same subnet as the router. For instructions, click the link to the online document "Preparing Your Network" in Appendix B to configure your computer. Note: If your computer's IP address is shown as 169.254.x.x: Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. Troubleshooting 8-4 v1.3, October 2009

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RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual
Troubleshooting
8-4
v1.3, October 2009
Cannot Access the Router Main Menu
If you are unable to access the router’s main menu from a computer on your local network, check
the following:
•
If you are connecting from a wireless computer, try connecting from a wired computer.
•
Check the Ethernet connection between the wired computer and the router. Make sure that the
cable connections are secure, and that you are using the correct cable.
•
Make sure that your computer’s IP address is on the same subnet as the router. For
instructions, click the link to the online document
“Preparing Your Network” in Appendix B
to configure your computer.
The Internet or Ethernet port lights
are off.
If either the Ethernet port lights or the Internet light does not light when
the Ethernet connection is made, check the following:
•
Make sure that the Ethernet cable connections are secure at the
router and at the modem or computer.
•
Make sure that power is turned on to the connected modem or
computer.
•
Be sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem,
use the cable that was supplied with the cable or DSL modem. This
cable could be a standard straight-through Ethernet cable or an
Ethernet crossover cable.
Wireless light is off.
If the Wireless light does not come on, verify that the
Enable Wireless
Router Radio
check box is selected in the Advanced Wireless Settings
screen (see
“Restricting Access to Your Router” on page 2-20
). Or, you
can press the Wi-Fi on/off button on the wireless router to enable the
Wireless function. The 2.4GHz and 5GHz lights will be lit when the
Wireless function is turned on.
Note:
If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS
generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is
in this range, check the connection from the computer to the router, and reboot
your computer.
Table 8-2.
Troubleshooting Basic Functions
Situation
Recommended Action