Onkyo TX-RZ800 User Manual - Page 104

Audio ●● Make sure that the speaker setup microphone is not still connected. ●● Check that the output jack of the connected equipment and the input jack of this unit are connected correctly. ●● Make sure that none of the connecting cables are bent, twisted, or damaged. ●● If the MUTING indicator on the display flashes, press MUTING on the remote controller to unmute the unit. ●● While headphones are connected to the PHONES jack, no sound is output from the speakers. ●● If "Audio Select" - "PCM Fixed Mode" is set to "On", set it to "Off". If the above does not solve the problem, check the following. „„There is no sound from the television ●● The input selector of this unit needs to be in the position that corresponds to the jack where the television is connected. ●● If your TV does not support ARC, you need, in addition to the HDMI OUT jack connection, a digital optical cable connection between the digital audio out optical jack of the TV and the DIGITAL IN OPTICAL jack of the unit or an analog audio cable connection between the audio output jack of the TV and the AUDIO IN TV jack of the unit. „„There is no sound from the connected player ●● The input selector of this unit needs to be in the position that corresponds to the jack where the player is connected. ●● Check the digital audio output setting on the connected component. On some game consoles, such as those that support DVD, the default setting is off. ●● With some DVD-Video discs, you need to select an audio output format from a menu. „„One of the speakers produces no sound ●● Make sure that the polarity of the speaker cables is correct, and that no bare wires are in contact with the metal part of speaker terminals. ●● Make sure that the speaker cables are not shorting. ●● Make sure the speakers are configured correctly. „„Only the front speakers produce sound ●● When the Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound. „„Only the center speaker produces sound ●● If you use the Dolby Surround listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker. „„The surround speakers produce no sound ●● When the T-D (Theater-Dimensional), Stereo or Mono listening mode is selected, the surround speakers produce no sound. ●● Depending on the source and current listening mode, not much sound may be produced by the surround speakers. Try selecting another listening mode. „„The center speaker produces no sound ●● When the Stereo or Mono listening mode is selected, the center speaker produces no sound. „„No sound from the back speakers and height speakers ●● Depending on the source and current listening mode, not much sound may be produced by the speakers. Try selecting another listening mode. „„The subwoofer produces no sound ●● When the input signal does not include a subwoofer audio element (LFE), the subwoofer may not produce sound. „„Volume is low ●● Check the volume. The volume level is adjustable between Min, 0.5 to 99.5, Max (100). A level of around 60 is normal in a domestic environment. „„There is no sound from a connected turntable ●● If your turntable uses an MC cartridge, you must connect an audio equalizer and either an MC head amp or an MC transformer. „„Noise can be heard ●● Using cable ties to bundle audio cables with power cords, speaker cables, etc. may degrade the audio performance, so refrain from doing it. ●● An audio cable may be picking up interference. Try repositioning your cables. „„The sound changes when I connect my headphones ●● When a listening mode other than Direct, Pure Audio or Mono is selected, connecting a headphone automatically selects Stereo. Troubleshooting „„About DTS signals ●● When DTS program material ends and the DTS bitstream stops, the unit remains in DTS listening mode and the dts indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, you may not hear any sound because the unit does not switch formats immediately. In such case, you should stop your player for about 3 or more seconds and then resume playback. ●● With some CD and LD players, you will not be able to playback DTS material properly even though your player is connected to a digital input on the unit. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the unit does not recognize it as a genuine DTS signal. In such cases, you may hear noise. ●● When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction. „„The beginning of audio received by an HDMI IN cannot be heard ●● Since it takes longer to identify the format of an HDMI signal than it does for other digital audio signals, audio output may not start immediately. „„The volume has suddenly dropped ●● If this unit is used for a long time even after the internal temperature of this unit exceeds a certain threshold, the volume may be lowered automatically to protect the circuitry. „„Cannot increase volume when playing AirPlay, Spotify, or DLNA ●● You can set the upper limit for the volume in "WEB Setup". After pressing the RCV button on the remote controller, press the SETUP button, select "6. Hardware" - "Network" - "IP Address" to display the IP address. After connecting the unit and your PC or smartphone to the same router, open the browser, enter the IP address of the unit in the URL field to display the "WEB Setup" screen. Change the value for "Max Volume" in "WEB Setup" and click "Save". En-68