Onkyo TX-RZ800 User Manual - Page 107

Wi-Fi Wireless LAN Network, Multi-zone Function, Remote Controller, Display and OSD, En-71

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Wi-Fi (Wireless LAN) Network ●● Try plugging/unplugging the power supply of wireless LAN router and the unit, check the wireless LAN router power-on status, and try reboot of the wireless LAN router. If the above does not solve the problem, check the following. „„Cannot access to Wi-Fi (Wireless LAN) network ●● The wireless LAN router setting may be switched to Manual. Return the setting to Auto. ●● Try the manual set-up. The connection may succeed. ●● When the wireless LAN router setting is at stealth mode (mode to hide the SSID key) or when ANY connection is off, the SSID is not displayed. Change the setting and try again. ●● Check if SSID and encryption settings (WEP, etc.) are correct. Make sure the network settings of the unit is properly set. ●● Connection to an SSID that includes multi-byte characters is not supported. Name the SSID of the wireless LAN router using single-byte alphanumeric characters only and try again. „„Playback is interrupted and communication does not work ●● Cannot receive signals due to a bad connection. Shorten the distance from wireless LAN access point or remove obstacles for a good visibility, and try again. Place the unit away from microwave ovens or other access points. It is recommended to place the Wi-Fi router (access point) and the unit in the same room. ●● If there is a metallic object near the unit, wireless LAN connection may not be possible as the metal can effect on the radio wave. ●● 2.4 GHz band for wireless LAN may not be enough. Connect ETHERNET port of the unit and the router via an Ethernet cable after selecting "6. Hardware" "Network" and changing "Wi-Fi" to "Off (Wired)". ●● When other wireless LAN devices are used near the unit, several issues such as interrupted playback and communication may occur. You can avoid these issues by changing the channel of your Wi-Fi router. For instructions on changing channels, see the instruction manual provided with your Wi-Fi router. Multi-zone Function „„There is no zone output from the connected player ●● When outputting audio from an external player, in Zone 2, you can play equipment connected to any of the HDMI IN1 to IN5 jacks, DIGITAL IN COAXIAL/OPTICAL jacks, or AUDIO IN jacks. Note that only analog or 2-channel PCM audio signals can be played and that some players require audio output setting. Only players connected to the AUDIO IN jack by analog connection can be played in Zone 3. ●● When the NET input source is selected, DSD and Dolby TrueHD audio signals cannot be output to Zone 2/Zone 3. Remote Controller ●● Make sure that the batteries are installed with the correct polarity. ●● Install new batteries. Do not mix different types of batteries, or old and new batteries. ●● Make sure that the remote controller is not too far away from the unit, and that there is no obstruction between the remote controller and the remote control sensor of the unit. ●● Make sure that the unit is not subjected to direct sunshine or inverter-type fluorescent lights. Relocate if necessary. ●● If the unit is installed in a rack or cabinet with coloredglass doors or if the doors are closed, the remote controller may not work reliably. If the above does not solve the problem, check the following. „„The remote controller does not work ●● Before operating this unit with the remote controller, be sure to press RCV. „„Operating other Onkyo component by using a RI remote control code is not available ●● Make sure that the Onkyo component is properly connected with RI cable. When RI cable is used for connection, make sure to connect analog audio cable as well. (Connecting only an RI cable will not be enough.) ●● Make sure you have selected the correct remote controller mode. ●● When the RI remote control code is input, point the remote controller at remote control sensor of the unit. Troubleshooting ●● Make sure that the input display is correctly set. ●● Input the RI remote control code again. „„Cannot operate Onkyo components (ones without RI connection) and components of other makers ●● Operate the remote controller by setting toward the light receiving section of each component. ●● When using the remote controller to control other manufacturers' AV components, some buttons may not work as expected. Also, some components may not operate at all. ●● Make sure you have selected the correct remote controller mode. ●● Make sure you have entered the correct remote control code. ●● Make sure to set the same ID on both the unit and remote controller. ●● Input a correct remote control code again. If there are several codes, try each code. Display and OSD „„The display does not light ●● Make sure that Dimmer function is not working. Press DIMMER button and change the brightness level of the display. ●● The display is turned off when the Pure Audio listening mode is selected or Pure Analog Playback function is in use. „„The on-screen menus do not appear ●● On your TV, make sure that the video input to which this unit is connected is selected. ●● Set "TV Out" - "Impose OSD" to "On". ●● (European, Australian and Asian models) The guidance displayed on the TV screen (OSD) are not displayed when the OSD language is set to Chinese if the input selector is "NET" or "BLUETOOTH". Operate by confirming the display on the main unit. Note that the display on the main unit does not support the display of Chinese characters. Characters that cannot be displayed are replaced with asterisks ( ). En-71

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Troubleshooting
En-71
Wi-Fi (Wireless LAN) Network
●
Try plugging/unplugging the power supply of wireless
LAN router and the unit, check the wireless LAN router
power-on status, and try reboot of the wireless LAN
router.
If the above does not solve the problem, check the
following.
±
Cannot access to Wi-Fi (Wireless LAN) network
●
The wireless LAN router setting may be switched to
Manual. Return the setting to Auto.
●
Try the manual set-up. The connection may succeed.
●
When the wireless LAN router setting is at stealth mode
(mode to hide the SSID key) or when ANY connection
is off, the SSID is not displayed. Change the setting and
try again.
●
Check if SSID and encryption settings (WEP, etc.) are
correct. Make sure the network settings of the unit is
properly set.
●
Connection to an SSID that includes multi-byte
characters is not supported. Name the SSID of the
wireless LAN router using single-byte alphanumeric
characters only and try again.
±
Playback is interrupted and communication does
not work
●
Cannot receive signals due to a bad connection.
Shorten the distance from wireless LAN access point
or remove obstacles for a good visibility, and try again.
Place the unit away from microwave ovens or other
access points. It is recommended to place the Wi-Fi
router (access point) and the unit in the same room.
●
If there is a metallic object near the unit, wireless LAN
connection may not be possible as the metal can effect
on the radio wave.
●
2.4 GHz band for wireless LAN may not be enough.
Connect ETHERNET port of the unit and the router
via an Ethernet cable after selecting "6. Hardware" -
"Network" and changing "Wi-Fi" to "Off (Wired)".
●
When other wireless LAN devices are used near the
unit, several issues such as interrupted playback and
communication may occur. You can avoid these issues
by changing the channel of your Wi-Fi router. For
instructions on changing channels, see the instruction
manual provided with your Wi-Fi router.
Multi-zone Function
±
There is no zone output from the connected player
●
When outputting audio from an external player, in Zone
2, you can play equipment connected to any of the
HDMI IN1 to IN5 jacks, DIGITAL IN COAXIAL/OPTICAL
jacks, or AUDIO IN jacks. Note that only analog or
2-channel PCM audio signals can be played and that
some players require audio output setting. Only players
connected to the AUDIO IN jack by analog connection
can be played in Zone 3.
●
When the NET input source is selected, DSD and Dolby
TrueHD audio signals cannot be output to Zone 2/Zone
3.
Remote Controller
●
Make sure that the batteries are installed with the
correct polarity.
●
Install new batteries. Do not mix different types of
batteries, or old and new batteries.
●
Make sure that the remote controller is not too far away
from the unit, and that there is no obstruction between
the remote controller and the remote control sensor of
the unit.
●
Make sure that the unit is not subjected to direct
sunshine or inverter-type fluorescent lights. Relocate if
necessary.
●
If the unit is installed in a rack or cabinet with colored-
glass doors or if the doors are closed, the remote
controller may not work reliably.
If the above does not solve the problem, check the
following.
±
The remote controller does not work
●
Before operating this unit with the remote controller, be
sure to press RCV.
±
Operating other Onkyo component by using a RI
remote control code is not available
●
Make sure that the Onkyo component is properly
connected with RI cable. When RI cable is used for
connection, make sure to connect analog audio cable as
well. (Connecting only an RI cable will not be enough.)
●
Make sure you have selected the correct remote
controller mode.
●
When the RI remote control code is input, point the
remote controller at remote control sensor of the unit.
●
Make sure that the input display is correctly set.
●
Input the RI remote control code again.
±
Cannot operate Onkyo components (ones without RI
connection) and components of other makers
●
Operate the remote controller by setting toward the light
receiving section of each component.
●
When using the remote controller to control other
manufacturers' AV components, some buttons may not
work as expected. Also, some components may not
operate at all.
●
Make sure you have selected the correct remote
controller mode.
●
Make sure you have entered the correct remote control
code.
●
Make sure to set the same ID on both the unit and
remote controller.
●
Input a correct remote control code again. If there are
several codes, try each code.
Display and OSD
±
The display does not light
●
Make sure that Dimmer function is not working. Press
DIMMER button and change the brightness level of the
display.
●
The display is turned off when the Pure Audio listening
mode is selected or Pure Analog Playback function is in
use.
±
The on-screen menus do not appear
●
On your TV, make sure that the video input to which this
unit is connected is selected.
●
Set "TV Out" - "Impose OSD" to "On".
●
(European, Australian and Asian models) The guidance
displayed on the TV screen (OSD) are not displayed
when the OSD language is set to Chinese if the input
selector is "NET" or "BLUETOOTH". Operate by
confirming the display on the main unit. Note that the
display on the main unit does not support the display
of Chinese characters. Characters that cannot be
displayed are replaced with asterisks (
).