Onkyo TX-RZ800 User Manual - Page 23

Others Troubleshooting Before starting the procedure Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. If the problem is that the video or audio is not output or the HDMI linked operation does not work, disconnecting/connecting the HDMI cable may solve it. When reconnecting, be careful not to wind the HDMI cable since if wound the HDMI cable may not fit well. After reconnecting, turn off and on the unit and the connected device. The AV receiver turns off unexpectedly. ･ The AV receiver will automatically enter standby mode when Auto Standby or Sleep Timer is set and launched. ･ The protective circuit function may have been activated. If this has occurred, "AMP Diag Mode" appears on the display when the unit is turned on again, and the unit enters diagnostic mode. If the results of the diagnosis is that there is no problem, the "AMP Diag Mode" display disappears and you can use the unit normally again. If "CHECK SP WIRE" appears on the display, the speaker cables may be short-circuited. Make sure bare speaker wires are not touching each other or the back panel of the unit, then turn the unit on again. If "NG" is displayed, immediately unplug the power cord from the wall outlet and contact your Onkyo dealer. There`s no sound, or it`s very quiet. ･ A wrong input selector button has been selected. Select a correct input for the player. Also check that muting is not on. ･ Not all listening modes use all speakers. There`s no picture. ･ A wrong input selector button has been selected. ･ Video input through analog jacks is not displayed if the listening mode is Pure Audio. ･ To display video from the connected player on the TV screen while the unit is in standby, you need to enable HDMI Standby Through function. ･ When the TV image is blurry or unclear, power code or connection cables of the unit may have interfered. In that case, keep distance between TV antenna cable and cables of the unit. ･ If you connect a player supporting HDCP2.2, be sure to connect it to one of the HDMI IN1 to IN5 jacks of the unit. Video and audio are out of synch ･ Video may be delayed relative to audio depending on the settings and connections with your television. Adjust in "Step 3: Playing Back", "7 Quick Setup menu", "A/V Sync". Cannot play digital surround ･ To enjoy digital surround sound including Dolby Digital and DTS, audio output should be set to "Bitstream output" on the connected Blu-ray Disc Player or other device. Cannot output audio such as Dolby Atmos according to the format of the source. ･ If you cannot output formats such as Dolby TrueHD, Dolby Atmos, or DTS-HD Master Audio according to the format of the source, in the Blu-ray Disc Player settings try setting "BD video supplementary sound" (or secondary sound) to "Off". Change the listening mode for each source after changing the setting to confirm. HDMI control does not function correctly. ･ Set the CEC link function of the unit to on. It is also necessary to make the HDMI linked system setting on the TV. See the TV's instruction manual for details. Cannot access to network. ･ Try plugging/unplugging the unit or the wireless LAN router or check their power-on status. This will work well in many cases. ･ If the desired wireless LAN router is not in the access point list, it may be set to hide SSID or the ANY connection may be off. Change the setting and try again. ˔ How to reset: 1. While holding down CBL on the main unit (note that step 2 must be performed with this button pressed down) 2. Press zON/STANDBY on the main unit ("Clear" appears on the display and the unit returns to standby) ･ Do not unplug the power cord until "Clear" disappears from the display. 2. Press zON/ STANDBY. 1. While holding down the CBL button ˔ How to reset the remote controller: 1. While holding down RCV on the remote controller, press Q until the remote indicator stays lit (about 3 seconds). 2. Within 30 seconds, press RCV again. RCV Remote indicator ˙ Resetting the unit Resetting the unit to the status at the time of shipment may solve the problem. If the measures above do not solve the problem, reset Q the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset. En-23