Ricoh Aficio MP 7500 S/P Troubleshooting

Ricoh Aficio MP 7500 S/P Manual

Get Ricoh Aficio MP 7500 S/P PDF manuals and user guides View all Ricoh Aficio MP 7500 S/P manuals
Add to My Manuals
Save this manual to your list of manuals

Ricoh Aficio MP 7500 S/P manual content summary:

  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 1
    When Using the Copy Function 3 Troubleshooting When Using the Printer Function 4 Troubleshooting When Using the Scanner Function 5 Adding Paper, Toner and Staples 6 Clearing Misfeeds 7 Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 2
    manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual driver's licenses. The preceding list is meant as a guide only ) and licensed to Ricoh Company Limited. Other
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 3
    such as registering e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Trouble Shooting Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables. ❖ Security Reference This
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 4
    • Infromation • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite Note ❒ Manuals provided are specific to machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ For "UNIX Supplement", please visit our Web site or
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 5
    39 Status Messages...39 Alert Messages ...40 Checking the Error Log 41 When You Cannot Print 42 Other Printing Problems 45 4. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected 51 When You Cannot Send Scanned Files 52 When Stored Files Cannot be Accessed 52
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 6
    Staple Finisher 98 7. Remarks Where to Put Your Machine 101 Machine Environment 101 Moving...103 Power Connection 104 Access to the Machine 105 Maintaining Your Machine 106 Cleaning the Exposure Glass 106 Cleaning the Exposure Glass Cover 106 Cleaning the Auto Document Feeder 107 INDEX
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 7
    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 8
    2
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 9
    Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of out. See p.77 "Adding Toner". d: Add Staple indicator Appears when staples run out. See p.94 "Removing Jammed Staples". y: Empty Hole Punch Receptacle indicator Appears when the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 10
    beep alert might continue, even after normal status has resumed. Reference For details about enabling or disabling beep alerts, see "The System Settings", General Settings Guide. 4
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 11
    can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays the amount of remaining staples. • [Punch Receptacle Full] Displays whether the hole punch receptacle is full. • [Paper Tray] Displays the paper type and
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 12
    machine number and contact number that are required for 1 service. • [Sales Representative] Displays the sales representative's telephone number for placing supply orders. • [Supply Details] Displays the name of toner, staples, etc, used on the machine. A On the control panel, press [System
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 13
    Checking Machine Status and Settings Note ❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒ For details about how to locate and remove misfeeds, see "Checking Jammed Paper" or "Removing Jammed Paper". 1 Reference p.84 "Locating
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 14
    instructions displayed on the control panel. Problem service representative. Note ❒ If an error occurs in the function you are using, check the message that ap- pears on the control panel, and then refer to "When a Message is Displayed" for the relevant function. Reference p.19 "Troubleshooting
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 15
    instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative. Problem switched to another screen by pressing the {Printer} or {Scanner} key. Functions other than the copier function are not
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 16
    Problem Cause Solution "Memory is full. The scanned originals ex- • Press [Store File] to store pages that Do you want to ceed the number of have been scanned. Delete unneces- store scanned Size". See "Paper Size: Tray 1-3", General Settings Guide and "Copy Paper", About This Machine. 10
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 17
    Problems Operating the Machine Problem . See p.80 "Adding Staples". An error message re- • When copier mode or with the printer driver. Cannot print in duplex mode. Guide. The user code entry screen is displayed. Users are restricted by user management. Enter the user code (up to eight digits
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 18
    Problem Cause Solution "Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?" appears. The number of scanned you want to keep. See "Delete All Files in Document Server", General Settings Guide. You cannot find out what is stored in a file. You may not be
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 19
    key. "Original is being scanned by another function. Please wait." ap- pears. Copier or Scanner function is in use. type, paper size, or paper capacity problems, use recommended paper. See "Copy Paper paper edges, or slipped positions while performing staple or stack printing. When using curled
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 20
    can carry out an- other job (copier, document server, printer, scanner) without canceling the cur- rent job being performed. Performing multiple functions is set to "Interleave". See "Print Priority", General Settings Guide. : Simultaneous operations are possible. : Operation is enabled when the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 21
    Sort Operations for Copying Interrupt Copying Copying Data Reception Printing Print Stapling Operations for Scanning Scanner Scanning Scanning TWAIN Operations for Document Server Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 22
    you select Copy Printer 1 TWAIN Scanner Print Printing from Document Server Printing from Document Server Scanning a Document to Store in Document Server Operations for Document Server Operations for Scanning Printing Scanning Scanning Stapling Printing Data Reception Operations for
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 23
    When 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Finisher or Booklet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See "Output tray settings", General Settings Guide. ❒ When you scan original using another function while
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 24
    When the Machine Does Not Operate As wanted 1 18
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 25
    2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 26
    Troubleshooting When Using the Copy Function 2 20 Message Cause Solution Cannot capacity. See "Supple- ty exceeded. set is over the staple ca- mentary Informations", Copy/Docu- pacity. ment Server Reference. Cannot staple pa- The Staple function canper of this size. not be used with paper
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 27
    Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" ap- pears, press [Cancel]. You do not have This user code is not al- Contact the administrator. the privileges
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 28
    Troubleshooting When Using the Copy Function Message Cause Solution Authentication main machine and follow the instructions on the display. Follow the instructions displayed. For details, see p.77 "Adding Toner", p.83 "Removing Jammed Paper", p.94 "Removing Jammed Staples". If the sub-machine's
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 29
    deleted. chine. Cannot print from the sub-machine. Sub-machine will be disconnected. The sub-machine has stopped due to power failure or communication error. Continue copying using the main machine. Z-fold is available only when Sort mode is selected in Connect Copy. Sort has not been selected
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 30
    Troubleshooting When Using the Copy Function Display During Connect Copy This section explains about the display during Connect Copy. Problem Cause Solution service representative. played. two machines is dam- aged. [Connect Copy] is not dis- The L is lit. played. Follow the instructions
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 31
    and remedies when Connect Copy is cancelled. Problem Cause Solution The machine cancels The main machine The sub-machine's main power is off. A message instructing you to check the sub-machine appears on the display main machine. An error message indicates the main machine has broken down. The
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 32
    Troubleshooting When Using the Copy Function If You Cannot Exit from Connect Copy This section explains about causes and remedies if you cannot exit from Connect Copy. Problem Cause Solution There is no response Scanning is in progress. Press the {Clear/Stop} key on the main when you press [
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 33
    possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image on the pasted part. The exposure glass, scan- Clean them. See p.106 "Maintaining ning See "Copy Paper", About This Machine. Contact your service representative. Toner bottle is almost empty. Add toner.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 34
    Troubleshooting When Using the Copy Function Problem Cause Solution Parts of images are not copied. The original . See "Copy Paper", About This Machine. Black lines appear. The exposure glass or scanning glass is dirty. Clean them. See p.106 "Maintaining Your Machine". White lines appear.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 35
    likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. The number of sheets are not stapled. There are jammed staples Remove jammed staples. See p.94 "Re- in the stapler. moving Jammed Staples". Copies are not stapled. The
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 36
    Troubleshooting When Using the Copy Function Problem Cause Solution Staples are wrongly posi- Originals are not set cor- Check the correct position to place the tioned. rectly. originals. See "Staple", Copy/Docu- ment Server Reference. You cannot combine sev- Selected functions cannot Check
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 37
    the paper orientation and stamp position. ❖ Combine Problem Cause Solution You cannot make a book from See "Orientation: Booklet, Magazine", General Settings Guide. When using Combine, parts of the image are When you specify a reproduction ratio using Manual Paper Select mode, make sure that
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 38
    Troubleshooting When Using the Copy Function ❖ Duplex Problem - "System Settings", General Settings tings] in [System Settings]. Guide. Copies are not in correct order. You placed the originals in Server Reference. ❖ Connect Copy Problem Cause Solution You cannot staple, punch, or Z-fold.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 39
    problems related to full memory. Message Cause Solution Memory is full. The scanned originals ex- Press [Print] to copy scanned Note ❒ If you set [Memory Full Auto Scan Restart] in User Tools to [On], even copies of the scanned originals first, then automatically proceed scanning and copying the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 40
    Troubleshooting When Using the Copy Function 2 34
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 41
    3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 42
    \(Language)\DISK1 • PCL 5e ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1 • PCL 6 ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1 • PostScript 3 ("Scanner Driver and Utilities" CD-ROM) D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1 If
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 43
    RPCS\NT4\(Language)\DISK1 • PCL 5e ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\PCL5E\NT4\(Language)\DISK1 • PCL 6 ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\PCL6\NT4\(Language)\DISK1 • PostScript 3 ("Scanner Driver and Utilities" CD-ROM) D:\DRIVERS\PS\NT4\(Language)\DISK1 If the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 44
    Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not auto- be connected. You need to download USB Printing Support for Windows Me. Download USB Printing Support from the supplier's website. Search the model
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 45
    power off, see "Turning On/Off the Power", About This Machine. Status Messages 3 This section describes the machine status messages. Ready Message Printing... Problem This is the default ready message. The machine is ready for use. No action is required. The machine is printing. Wait a while
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 46
    Troubleshooting When Using the Printer Function Alert Messages This section describes your service representative. The entered pass- The password of the en- Enter the correct password. word is incor- crypted PDF file has been rect. entered incorrectly. USB has a problem. An error has
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 47
    been exceeded. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage] in [System machine. Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors 3 by checking the error log on the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 48
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem cause is displayed on Check the error message or warning the display of Interfaces", General Settings Guide. Printing does not
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 49
    , check there preventing communica- are no problems in transmission betion with the access point. name, login passin password, or driver word, or driver encryption key. encryption key is error might Contact your service representative. have occurred. See "List/Test Print", General Settings Guide
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 50
    Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 51
    causes of and possible solutions for problems that can occur when printing from a computer. Problem Print is smudges. Cause Settings might not be set to [Thick]. On the printer driver's [Setup] tab, set [Paper type:] to [Thick]. See the printer driver Help. Paper is not fed from the selected tray
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 52
    Troubleshooting When Using the Printer Function 3 46 Problem Cause Solution Images are printed at The feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help. There is considerable delay between the print start instruction and actual printing. "Off
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 53
    Other Printing Problems Problem Cause Solution There is considerable delay between the print start instruction and actual [Document Defaults] tab in the printing preferences dialog box. • Mac OS 9.x [Printer Specifications] in the print dialog box. • Mac OS X [Set 3] tab in [Printer Features
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 54
    Troubleshooting When Using the Printer Function 3 48 Problem Cause Solution There is considerable delay between the print start instruction to re- plication. duce the image, and then print. See the printer driver Help. Page layout is not as expected. Print areas differ depending on machine
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 55
    XP, Windows settings are not made. driver. If a different paper size and orientation Server 2003, or Win- are set, select the same size and orientation. dows NT 4.0, com- bined printing or booklet printing does not come out as ex- pected. A print instruction was issued from the computer, but
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 56
    using the machine's scanner function cannot print directly. Open the application used to create the PDF, and then print the file using the application's driver. Re-save the file in normal (non-compressed) PDF format. 3 Some types of High Compression PDF files are not supported. Consult your sales
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 57
    4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem The scanned image is dirty
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 58
    the settings. See "Network Settings", General Settings Guide. When the TWAIN Driver Cannot be Started This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution The Scanner Properties Advanced encryption has been For details
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 59
    Solution The delivery software may be an Contact the administrator. old version or a security setting may be specified. The network delivery function setting is not correct. Specify it correctly. See "Settings Required to Use the Network Delivery Scanner", General Settings Guide. Operations are
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 60
    Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error the information of System Settings. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. The user
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 61
    server search. Check the server status. A network error has occurred and connection has failed. Try the Settings. See "System Settings", General Settings Guide. The specified group contains some destination(s) and some destinations for sending by Scan to Folder. To select destinations for sending
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 62
    Troubleshooting When Using the Scanner Function Message Cause Solution Cannot find the specified path. Please check the settings. The destination comput- Check whether the computer name and er name or folder name is the folder name for the destination are invalid. correct. Exceeded max.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 63
    sent, a network error occurred and the file could not be sent correctly. Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. If multiple files were sent, use the Scanned Files Status screen to check for which file the problem occurred
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 64
    max. number of pages for one file. Specify whether to use the data or not. Scan the pages that were not scanned and store them as a new file. See Storing Files Using the Scanner Function Scanner Reference. Exceeded maximum Too many files are wait- Please try again after they have been 4 number
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 65
    following measures: • Wait for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. See "Setting items for Scan Settings", Scanner Reference. • Delete unneeded stored files. See "Deleting a Stored File", Scanner Reference. Memory is full. Do you want to store
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 66
    Troubleshooting When Using the Scanner Function Message Cause Solution No paper. Load paper of one of No paper is set in the specified paper tray. the following sizes, then press [Start Printing]. Load paper of the sizes listed in the message. Exceeded max. data capacity.Check the scanning
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 67
    solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If scanning ar- any more scanning registerable scan areas eas that can be stored is 100. Delete un- area. has been exceeded. needed scanning area. Call Service An unrecoverable error
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 68
    Check whether the scanning settings made with the application exceed the setting range of the machine. Fatal error has occurred in the scanner. An unrecoverable error has occurred on the machine. An unrecoverable error has occurred in the machine. Call your service representative. Cannot connect
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 69
    as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. • Select the scanner used for the previous scan. Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 70
    Troubleshooting When Using the Scanner Function Message Cause Solution Communication er- A communication error ror has occurred has occurred on the neton the network. work. Check whether the client computer can use the TCP/IP protocol. Scanner is in use for other function. Please wait. A
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 71
    Staples This chapter explains troubleshooting procedures paper other then letter size paper in Tray 1, contact your service representative. ❒ For paper types and sizes, see "Recommended to the right. While the paper is moving, a message instructing you to wait appears. Do not pull out the tray at
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 72
    Adding Paper, Toner and Staples A Carefully pull out the paper tray until it stops. ANS051S B Square the paper and place it print side down. • Whole tray pulled out 5 ANS052S • Left
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 73
    Loading Paper Loading Paper into Tray 2 and 3 The following procedure explains loading paper into Tray 2 and 3. Important ❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions of side fence and end fence. ❒ Check the paper edges are aligned at the right side. ❒ Do not
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 74
    Adding Paper, Toner and Staples Loading Paper into the Large Capacity Tray (LCT) The following procedure explains loading paper into the large capacity tray (LCT). The LCT is identified as
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 75
    in the interposer in the same orientation as paper in the paper tray. ❒ The staple or punching location will be on the left side of the paper, when you on the sensor. This may lead to the paper size not being correctly scanned or paper jams. ❒ When using the Z-fold function, the paper in the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 76
    Adding Paper, Toner and Staples A Load paper orderly. AMS056S B Adjust the side fence to the paper size. 5 AMS057S Note ❒ To set the paper in the interposer, align the orientation of originals in the ADF as shown below. 70 ANR026S
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 77
    Setting] under [Copier / Document Server Features], and then place the original and paper as shown below. See "Letterhead Setting", General Settings Guide. When printing with the printer function, placement orientation is the same. For printing using the printer function, load paper in the same
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 78
    Adding Paper, Toner and Staples Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray (tray 1 or
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 79
    C Release the lock on the side fence. Changing the Paper Size ANS023S D While pressing down the release lever, slide the side fence until they are aligned the paper size you want to load. 5 ANS024S E Slide the end fence until it is aligned with the size of paper to you want to load. ANS025S 73
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 80
    Adding Paper, Toner and Staples F Square the paper and load it print side up. Re-lock the side fence again. ANS026S G Carefully slide the paper tray fully in. H Check the
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 81
    Changing the Paper Size Changing to a Size that is Not Automatically Detected If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. This section explains how to load these paper taking 10"× 15"L as an example. Important ❒ Following
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 82
    Adding Paper, Toner and Staples D Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. E Select
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 83
    Adding Toner Adding Toner This section explains adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: • Keep toner (used or
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 84
    Adding Paper, Toner and Staples Important ❒ Fault may occur if you use toner other than the recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message "D Add Toner" is shown on
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 85
    Adding Toner Used Toner Toner cannot be re-used. Bring the stored used container to your sales representative or service representative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material. 5 79
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 86
    details about type of finisher, see "Options", About This Machine. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher The following procedure explains how to add staples to the 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher. 5 ANS059S Note ❒ If you cannot pull out the upper unit
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 87
    Adding Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure explains how to add staples to the 3,000 Sheet-100 Sheet Staple Finisher. 5 ANS048S 81
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 88
    Adding Paper, Toner and Staples Booklet Finisher (Saddle Stitch) The following procedure explains how to add staples to the Booklet Finisher. 5 82 ANS060S
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 89
    do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine. ❒ Contact your service representative if misfeeds occur frequently. Note ❒ For details about how to locate and remove misfeeds, see "Locating Jammed Paper" or "Removing Jammed Paper
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 90
    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. 6 ANS101S 84
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 91
    Removing Jammed Paper A Press the key of the section from where you want to remove the jammed paper. B After each step is complete, press [Next]. To go back to the previous step, press [Previous]. 6 C When the jammed paper is entirely removed, restore the machine to its original state. Note ❒ More
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 92
    Clearing Misfeeds Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper. • When A is lit • When B is lit 6 • When C is lit ANS002S ANS003S ANS004S 86
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 93
    • When D is lit Removing Jammed Paper • When E is lit ANS005S 6 ANS006S 87
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 94
    Clearing Misfeeds • When F is lit ANS007S • When N1 is lit (when Z-Folding Unit is installed) 6 ANS008S • When N2 or N3 is lit (when Z-Folding Unit is installed) 88 ANS009S
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 95
    • When P1 is lit Removing Jammed Paper • When P2 is lit ANS010S • When Q is lit (when Interposer is installed) ANS011S 6 ANS012S 89
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 96
    Clearing Misfeeds • When R1 - R8 is lit (when 3,000 Sheet-50 Sheet Staple Finisher is installed) 6 90 ANS013S
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 97
    Removing Jammed Paper • When R1 - R12 is lit (when Booklet Finisher is installed) 6 ANR019S ANS015S 91
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 98
    Clearing Misfeeds • When R1 - R7 is lit (when 3,000 Sheet-100 Sheet Staple Finisher is installed) 6 92 ANS016S
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 99
    ANS018S Note 6 ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instruction appears on the right of the screen, follow it. ❒ You can also use the procedure indicated in [System Status] to remove jammed paper. 93
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 100
    this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler. Remove the jammed staples according to the finisher type. (Check the type if you are unsure.) For details about type of
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 101
    Removing Jammed Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure explains how to remove jammed staples from the 3,000 Sheet-100 Sheet Staple Finisher. 6 ANS047S 95
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 102
    Clearing Misfeeds Booklet Finisher (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher. 6 ANS062S 96
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 103
    explains how to remove punch waste. Note ❒ While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher The following procedure explains how to remove punch wastes from the 3,000 Sheet-50 Sheet
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 104
    Punch Re- ceptacle is full." message continues to be displayed. ❒ If the message is still displayed, reinstall the punch waste box. 6 3,000 Sheet-100 Sheet Staple Finisher The following procedure explains how to remove punch wastes from the 3,000 Sheet-100 Sheet
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 105
    Removing Punch Waste B Pull out the punch waste box carefully, and then remove punch waste. ANS020S C Reinstall the punch waste box. 6 ANS021S D Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Note ❒ If you do not reinstall the punch waste box in Step C, the "Hole Punch
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 106
    Clearing Misfeeds 6 100
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 107
    7. Remarks This chapter explains how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance.
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 108
    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 109
    Where to Put Your Machine Moving The following describes precautions when moving the machine. R CAUTION: • Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard. R CAUTION:
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 110
    described on the inside front cover of this manual. Connect the power cord directly into a of the core, disconnection, etc.), contact your service representative to change a new one. Operating the code, pull it out by plug. Do not drag the code itself. Doing so may result in damage to the code,
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 111
    2. Right: 4 cm (1.6") or more 3. Front: 70 cm (27.5") or more 4. Left: 5 cm (2") or more Note ❒ For the required space when options are installed, contact your service repre- sentative. 7 105
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 112
    machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ How to maintain Cleaning the machine Wipe the machine with a soft, damp cloth, and then wipe it with
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 113
    Maintaining Your Machine Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. A Clean the white sheet of the ADF. Clean 1 and 2. AMJ031S B Pull the lever. 7 C Wipe the scanning glass. ZGUH700J ZGUH710J 107
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 114
    Copy, 24 Document Server, 9 Duplex, 29 E Edit, 29 Enquiry, 5 Environment, 101 Environments to avoid, 102 Error Log, 41 Exposure Glass, 106 Exposure Glass Cover, 106 H How to Read This Manual, 1 I Indicators, 3 Inserting Toner, 78 Interposer, 69 J Job is Not Performed, 14 L Large Capacity Tray (LCT
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 115
    , 98 3,000 Sheet-50 Sheet Staple Finisher, 97 Booklet Finisher, 97 S Scanner Function, 51 Scanning is Not Done as Expected, 51 Stamp, 29 Status Messages, 39 Stored Files Cannot Be Accessed, 52 Stored Files Cannot be Edited, 53 T Toner, 77 Troubleshooting Copy Function, 19 Printer Function, 35
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 116
    110 EN USA B246-7757
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 117
    In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY. Copyright © 2006
  • Ricoh Aficio MP 7500 S/P | Troubleshooting - Page 118
    Operating Instructions Troubleshooting Type for MP 5500/Aficio MP 5500/IS2255 Type for MP 6500/Aficio MP 6500/IS2265 Type for MP 7500/Aficio MP 7500/IS2275 EN USA B246-7757
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks
1
2
3
4
5
6
7