Ricoh Aficio MP 7500 S/P Troubleshooting - Page 49

When You Cannot Print

43

3

If the printing does not start, consult your service representative.

Printing does not start.

If the machine is operat-

ing in an extended wire-

less LAN, the receiver's

MAC address may be

preventing communica-

tion with the access point.

Check access point settings when in the

infrastructure mode. Depending on the

access point, client access may be limit-

ed by MAC address. Also, check there

are no problems in transmission be-

tween access point and wired clients,

and between access point and wireless

clients.


The extended wireless

LAN has not started.

Confirm the orange LED is lit, and the

green LED is lit or blinks during trans-

mission.


The login user name, log-

in password, or driver

encryption key is invalid.

Check the login user name, login pass-

word, or driver encryption key.


Advanced encryption has

been set using the Ex-

tended Security function.

Check the settings of the Extended Se-

curity function with the administrator.

Data-in lamp does not

blink or light up.

If the data-in lamp is unlit

or not flashing even after

performing

[

Print

]

, the

machine has not received

the data.

•

When the machine is connected to a

computer via a cable, check the

computer print port settings are cor-

rect. See “Confirming the Connec-

tion Method”, Printer Reference.

•

When it is networked with a com-

puter, Contact the administrator.

The status indicator of

the printer is lit.

The cause is displayed on

the display of the control

panel.

Check the error message on the display

panel and take required action. See p.39

“When a Message Appears”.

“

Updating the

destination

list... Please

wait. Specified

destination(s) or

sender's name has

been cleared.

” ap-

pears.

The destination list is

being updated from the

network using SmartDe-

viceMonitor for Admin.

Wait until the message disappears. Do

not switch off the power while this

message is displayed. Depending on

the number of destinations to be updat-

ed, there may be some delay before you

can resume operation. Operations are

not possible while this message is dis-

played.

[

List / Test Print

]

is dis-

abled.

A mechanical error might

have occurred.

Contact your service representative.

See “List/Test Print”, General Settings

Guide.

Printing does not start

when using the extended

wireless LAN in Ad-hoc

mode.

The correct Communica-

tion mode is not set.

Turn the main power off and back on.

See “Turning On/Off the Power”,

About This Machine.

Or, change the settings for

[

System Set-

tings

]

,

[

Interface Settings

]

, and

[

Network

]

.

See “Network Settings”, General Set-

tings Guide.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Note	2
Caution	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	7
Symbols	7
1. When the Machine Does Not Operate As wanted	9
Indicators	9
Panel Tone	10
Checking Machine Status and Settings	11
When an Indicator to the Right of a Function Key is Lit	14
When You Have Problems Operating the Machine	15
When a Job is Not Performed	20
2. Troubleshooting When Using the Copy Function	25
When a Message Appears	25
Display During Connect Copy	30
If Connect Copy is Cancelled	31
If You Cannot Exit from Connect Copy	32
When You Cannot Make Clear Copies	33
When You Cannot Make Copies As Wanted	35
When Memory is Full	39
3. Troubleshooting When Using the Printer Function	41
When a Message Appears during Installation of the Printer Driver	41
Windows 95/98/Me	41
Windows 2000	42
Windows XP, Windows Server 2003	42
Windows NT 4.0	43
If USB Connection Fails	44
When a Message Appears	45
Status Messages	45
Alert Messages	46
Checking the Error Log	47
When You Cannot Print	48
Other Printing Problems	51
4. Troubleshooting When Using the Scanner Function	57
When Scanning is Not Done as Expected	57
When You Cannot Send Scanned Files	58
When Stored Files Cannot be Accessed	58
When You Cannot Browse the Network to Send a Scan file	58
When the TWAIN Driver Cannot be Started	58
When Stored Files Cannot be Edited	59
When the Network Delivery Function Cannot be Used	59
Operations are Not Possible When Messages Appear	59
When a Message is Displayed	60
When a Message is Displayed on the Control Panel	60
When a Message is Displayed on the Client Computer	67
5. Adding Paper, Toner and Staples	71
Loading Paper	71
Loading Paper into Tray 1 (Tandem Tray)	71
Loading Paper into Tray 2 and 3	73
Loading Paper into the Large Capacity Tray (LCT)	74
Loading Paper in the Interposer	75
Orientation-Fixed Paper or Two-Sided Paper	77
Changing the Paper Size	78
Changing the Paper Size in Tray 2 and 3	78
Changing to a Size that is Not Automatically Detected	81
Adding Toner	83
Inserting Toner	84
Used Toner	85
Adding Staples	86
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	86
3,000 Sheet-100 Sheet Staple Finisher	87
Booklet Finisher (Saddle Stitch)	88
6. Clearing Misfeeds	89
Removing Jammed Paper	89
Locating Jammed Paper	90
Removing Jammed Paper	92
Removing Jammed Staples	100
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	100
3,000 Sheet-100 Sheet Staple Finisher	101
Booklet Finisher (Saddle Stitch)	102
Removing Punch Waste	103
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	103
3,000 Sheet-100 Sheet Staple Finisher	104
7. Remarks	107
Where to Put Your Machine	107
Machine Environment	107
Optimum environmental conditions	107
Environments to avoid	108
Moving	109
Power Connection	110
Access to the Machine	111
Maintaining Your Machine	112
Cleaning the Exposure Glass	112
Cleaning the Exposure Glass Cover	112
Cleaning the Auto Document Feeder	113

Ricoh Aficio MP 7500 S/P Troubleshooting - Page 49

If the printing does not start, consult your service representative., Print, List / Test Print

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