Ricoh Aficio MP 7500 S/P Troubleshooting - Page 36

Troubleshooting When Using the Copy Function

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2

❖

Edit

Staples are wrongly posi-

tioned.

Originals are not set cor-

rectly.

Check the correct position to place the

originals. See “Staple”, Copy/Docu-

ment Server Reference.

You cannot combine sev-

eral functions.

Selected functions cannot

be used together.

Check the combination of functions

and make the settings again. See “Func-

tion Compatibility”, Copy/Document

Server Reference.

When sorting, the pages

are divided into two

blocks.

The memory became full

in the middle of sorting

and the pages were deliv-

ered in two blocks.

You can interrupt copying when the

memory becomes full. See “Memory

Full Auto Scan Restart”, General Set-

tings Guide.

Paper does not output

during printing with sta-

pling.

When you stop printing

while using the staple

function, paper not sta-

pled during printing may

be left in the staple unit.

Press the

{

Clear Modes

}

key and cancel

copy settings, including stapling.

The copy is grayed out or

a text pattern appears in

the background of the

copy.

You have copied a copy-

guarded document pro-

tected from unauthorized

copying.

Check the document. See “Using

[

Data

Security for Copying

]

”, Printer Reference.

Images are skewed.

The side fence in the pa-

per feed tray is not

locked.

Make sure the side fence is locked. See

p.72 “Changing the Paper Size”.

Images are skewed.

The paper is feeding in at

a slant.

Load the paper correctly. See p.65

“Loading Paper”.

Problem

Cause

Solution

In Double Copies mode,

parts of the original im-

age are not copied.

Combination of original

and copy paper is not cor-

rect.

Select A3

L

for A4

K

originals and A4

for A5 originals.

In Border, Centre, or Cen-

tre/ Border mode, parts

of the original image are

not copied.

You set a wide erased

margin.

Make the margin width narrower. You

can adjust it between 2 - 99 mm (0.1” -

3.9”). See “Erase Border Width” and

“Erase Centre Width”, General Settings

Guide.

In Border, Centre, or Cen-

tre/ Border mode, parts

of the original image are

not copied.

Originals are not scanned

correctly.

Place the originals correctly.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Note	2
Caution	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	7
Symbols	7
1. When the Machine Does Not Operate As wanted	9
Indicators	9
Panel Tone	10
Checking Machine Status and Settings	11
When an Indicator to the Right of a Function Key is Lit	14
When You Have Problems Operating the Machine	15
When a Job is Not Performed	20
2. Troubleshooting When Using the Copy Function	25
When a Message Appears	25
Display During Connect Copy	30
If Connect Copy is Cancelled	31
If You Cannot Exit from Connect Copy	32
When You Cannot Make Clear Copies	33
When You Cannot Make Copies As Wanted	35
When Memory is Full	39
3. Troubleshooting When Using the Printer Function	41
When a Message Appears during Installation of the Printer Driver	41
Windows 95/98/Me	41
Windows 2000	42
Windows XP, Windows Server 2003	42
Windows NT 4.0	43
If USB Connection Fails	44
When a Message Appears	45
Status Messages	45
Alert Messages	46
Checking the Error Log	47
When You Cannot Print	48
Other Printing Problems	51
4. Troubleshooting When Using the Scanner Function	57
When Scanning is Not Done as Expected	57
When You Cannot Send Scanned Files	58
When Stored Files Cannot be Accessed	58
When You Cannot Browse the Network to Send a Scan file	58
When the TWAIN Driver Cannot be Started	58
When Stored Files Cannot be Edited	59
When the Network Delivery Function Cannot be Used	59
Operations are Not Possible When Messages Appear	59
When a Message is Displayed	60
When a Message is Displayed on the Control Panel	60
When a Message is Displayed on the Client Computer	67
5. Adding Paper, Toner and Staples	71
Loading Paper	71
Loading Paper into Tray 1 (Tandem Tray)	71
Loading Paper into Tray 2 and 3	73
Loading Paper into the Large Capacity Tray (LCT)	74
Loading Paper in the Interposer	75
Orientation-Fixed Paper or Two-Sided Paper	77
Changing the Paper Size	78
Changing the Paper Size in Tray 2 and 3	78
Changing to a Size that is Not Automatically Detected	81
Adding Toner	83
Inserting Toner	84
Used Toner	85
Adding Staples	86
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	86
3,000 Sheet-100 Sheet Staple Finisher	87
Booklet Finisher (Saddle Stitch)	88
6. Clearing Misfeeds	89
Removing Jammed Paper	89
Locating Jammed Paper	90
Removing Jammed Paper	92
Removing Jammed Staples	100
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	100
3,000 Sheet-100 Sheet Staple Finisher	101
Booklet Finisher (Saddle Stitch)	102
Removing Punch Waste	103
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	103
3,000 Sheet-100 Sheet Staple Finisher	104
7. Remarks	107
Where to Put Your Machine	107
Machine Environment	107
Optimum environmental conditions	107
Environments to avoid	108
Moving	109
Power Connection	110
Access to the Machine	111
Maintaining Your Machine	112
Cleaning the Exposure Glass	112
Cleaning the Exposure Glass Cover	112
Cleaning the Auto Document Feeder	113

Ricoh Aficio MP 7500 S/P Troubleshooting - Page 36

Problem, Cause, Solution, Clear Modes, Security for Copying

Page 36 highlights