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Seagate BlackArmor NAS 220 User Guide - Page 49

Solving Problems, General Troubleshooting Tips, Common Problems and Solutions - test

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General Troubleshooting Tips 6. Solving Problems This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server: • General Troubleshooting Tips • Common Problems and Solutions General Troubleshooting Tips If you have problems setting up or using your BlackArmor server, follow these suggestions: • Ensure that the server is properly connected to your local network. Check that the Ethernet cable is connected and functioning properly. • Ensure that your network is functioning properly. • Ensure that the server is properly connected to a power source and turned on. Check that all disk drives are functioning properly. • Ensure that your computer meets the BlackArmor system requirements. See "System Requirements" on page 8 for more information. • Ensure that your computer is running a supported Web browser. See "System Requirements" on page 8 for a list of supported browsers. • Ensure that you are logging in with the correct administrator user name and password. (Remember that passwords are case-sensitive.) Common Problems and Solutions This section provides solutions to common problems that may occur in BlackArmor Manager. I can't connect to the server over the local network. Check that the server is powered on and connected to the network. Try connecting to the server from a different computer. Try using a different Ethernet cable. I can't connect to the server over the Web. Check that the server has Global Access enabled. See "Making BlackArmor Accessible Using Seagate Global Access" on page 22. Enable Email Setup in BlackArmor Manager and then send a test email. BlackArmor® NAS 220 User Guide (Version 2) 53

Section	Page
BlackArmor® NAS 220	1
Contents	3
1. Preface	6
About This Guide	6
Kit Contents	6
System Requirements	7
Finding More Information	7
2. All About the Seagate BlackArmor® NAS 220	8
Introduction	8
About the BlackArmor Server	8
Main Components of the BlackArmor Server Kit	8
Features of the BlackArmor Server	9
What You Can Do With the BlackArmor Server	11
The Difference Between a BlackArmor Administrator and User	12
About BlackArmor Administrators	12
About BlackArmor Users	12
How to Get Started	13
BlackArmor Administrators Start Here	13
BlackArmor Users Start Here	14
3. Getting Started with Your BlackArmor® Server	15
Introduction	15
Setup Steps for Administrators	16
Installing the BlackArmor Server and Software	16
Connecting to the Server	17
Completing the Initial Setup	17
Creating Custom Shares	18
Creating User Accounts	19
Distributing BlackArmor User Information	20
Making BlackArmor Accessible Using Seagate Global Access	20
Connecting a USB Printer to Your BlackArmor Server	22
Setting Your BlackArmor as a Media Server	22
Next Steps for Administrators	23
Getting Started as a BlackArmor User	24
Optional Steps	25
Creating a Seagate Global Access Account	25
4. Getting the Most from Your BlackArmor® Server	26
Introduction	26
Your Role as a BlackArmor Administrator	27
Your BlackArmor Server’s Default Settings	28
Managing BlackArmor Volumes, Shares and Storage	29
Understanding Volumes and Shares	29
Working with Volumes	30
Working with Shares	31
Setting Storage Space Limits for BlackArmor Users	33
Setting Grace Time for Exceeded Quotas	33
Controlling Web File Downloads to the BlackArmor Server	33
Managing BlackArmor Users	34
Working with User Accounts	34
Creating and Modifying User Groups	34
Protecting Your BlackArmor Files with Network Backups	35
Setting Your BlackArmor Server as a Media Server	36
Monitoring Your BlackArmor Server	36
Monitoring Status with the Server’s LEDs	37
Using Email Alerts to Monitor Server Status	38
Checking Disk Drive Status Using SMART	38
Changing the BlackArmor Server’s Advanced Settings	38
Dynamic Domain Name System (DNS) Settings	39
File Protocol Settings	39
Network Time Protocol (NTP) Settings	39
Power Saving Settings	39
Secure Socket Layer (SSL) Settings	40
Uninterruptible Power Supply (UPS) Settings	40
Web Access Protocol Settings	40
Workgroup and Domain Settings	40
Maintaining Your BlackArmor Server	41
Basic Hardware Safety and Maintenance	41
Keeping the Server’s Firmware Current	42
Resetting Your BlackArmor Server	42
5. Tips for BlackArmor® Users	43
Introduction	43
Understanding Your BlackArmor User Account	43
Access Limitations	43
Storage Space Limitations	44
Automatic Sorting for Media Files	44
Grace Time Limits for Quotas	45
File Protocol Support on Shares	45
Accessing Shares and Files on the BlackArmor Server	45
Backing Up Your Files	46
Backing Up Files with BlackArmor Backup	46
Backing Up Files Between Servers	46
Backing Up To or From an External USB Drive	46
Accessing Your BlackArmor Files Over the Web	47
Downloading Large Web Files to Your BlackArmor Server	47
Retrieving Deleted Files from the Recycle Bin	48
6. Solving Problems	49
General Troubleshooting Tips	49
Common Problems and Solutions	49
I can’t connect to the server over the local network.	49
I can’t connect to the server over the Web.	49
I can’t open BlackArmor Manager.	50
I can’t log in to BlackArmor Manager.	50
I can’t access a share.	50
I can’t access a file on a share.	50
I can’t store any more files on a share because its volume is full.	50
A firmware upgrade failed.	50
A volume is in degraded mode.	50
I can’t get streaming music from the BlackArmor server.	50
7. Technical Specifications	51
8. Glossary	52