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I can’t open BlackArmor Manager., I can’t access a share. - user manual

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Common Problems and Solutions I can't open BlackArmor Manager. Check that the server is powered on and connected to the network. Run BlackArmor Discovery and try to reconnect with the server, then launch BlackArmor Manager. I can't log in to BlackArmor Manager. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. I can't access a share. Ensure that you have access to that share. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server's disk drives; see "Monitoring Status with the Server's LEDs" on page 40 for more information. I can't access a file on a share. Ensure that you are allowed access to that file. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server's disk drives; see "Monitoring Status with the Server's LEDs" on page 40 for more information. I can't store any more files on a share because its volume is full. If you are a user, see your BlackArmor administrator. If you are an administrator, consider removing some of the files currently stored on the server. A firmware upgrade failed. Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support A volume is in degraded mode. A disk drive may have failed. For further assistance, contact Seagate Support at www.seagate.com/support I can't get streaming music from the BlackArmor server. Ensure that you have iTunes installed on your computer. Ensure that you are using a computer that's connected to the local network. Ensure that you have access to the share where music files are stored. BlackArmor® NAS 220 User Guide (Version 2) 54

Section	Page
BlackArmor® NAS 220	1
Contents	3
1. Preface	6
About This Guide	6
Kit Contents	6
System Requirements	7
Finding More Information	7
2. All About the Seagate BlackArmor® NAS 220	8
Introduction	8
About the BlackArmor Server	8
Main Components of the BlackArmor Server Kit	8
Features of the BlackArmor Server	9
What You Can Do With the BlackArmor Server	11
The Difference Between a BlackArmor Administrator and User	12
About BlackArmor Administrators	12
About BlackArmor Users	12
How to Get Started	13
BlackArmor Administrators Start Here	13
BlackArmor Users Start Here	14
3. Getting Started with Your BlackArmor® Server	15
Introduction	15
Setup Steps for Administrators	16
Installing the BlackArmor Server and Software	16
Connecting to the Server	17
Completing the Initial Setup	17
Creating Custom Shares	18
Creating User Accounts	19
Distributing BlackArmor User Information	20
Making BlackArmor Accessible Using Seagate Global Access	20
Connecting a USB Printer to Your BlackArmor Server	22
Setting Your BlackArmor as a Media Server	22
Next Steps for Administrators	23
Getting Started as a BlackArmor User	24
Optional Steps	25
Creating a Seagate Global Access Account	25
4. Getting the Most from Your BlackArmor® Server	26
Introduction	26
Your Role as a BlackArmor Administrator	27
Your BlackArmor Server’s Default Settings	28
Managing BlackArmor Volumes, Shares and Storage	29
Understanding Volumes and Shares	29
Working with Volumes	30
Working with Shares	31
Setting Storage Space Limits for BlackArmor Users	33
Setting Grace Time for Exceeded Quotas	33
Controlling Web File Downloads to the BlackArmor Server	33
Managing BlackArmor Users	34
Working with User Accounts	34
Creating and Modifying User Groups	34
Protecting Your BlackArmor Files with Network Backups	35
Setting Your BlackArmor Server as a Media Server	36
Monitoring Your BlackArmor Server	36
Monitoring Status with the Server’s LEDs	37
Using Email Alerts to Monitor Server Status	38
Checking Disk Drive Status Using SMART	38
Changing the BlackArmor Server’s Advanced Settings	38
Dynamic Domain Name System (DNS) Settings	39
File Protocol Settings	39
Network Time Protocol (NTP) Settings	39
Power Saving Settings	39
Secure Socket Layer (SSL) Settings	40
Uninterruptible Power Supply (UPS) Settings	40
Web Access Protocol Settings	40
Workgroup and Domain Settings	40
Maintaining Your BlackArmor Server	41
Basic Hardware Safety and Maintenance	41
Keeping the Server’s Firmware Current	42
Resetting Your BlackArmor Server	42
5. Tips for BlackArmor® Users	43
Introduction	43
Understanding Your BlackArmor User Account	43
Access Limitations	43
Storage Space Limitations	44
Automatic Sorting for Media Files	44
Grace Time Limits for Quotas	45
File Protocol Support on Shares	45
Accessing Shares and Files on the BlackArmor Server	45
Backing Up Your Files	46
Backing Up Files with BlackArmor Backup	46
Backing Up Files Between Servers	46
Backing Up To or From an External USB Drive	46
Accessing Your BlackArmor Files Over the Web	47
Downloading Large Web Files to Your BlackArmor Server	47
Retrieving Deleted Files from the Recycle Bin	48
6. Solving Problems	49
General Troubleshooting Tips	49
Common Problems and Solutions	49
I can’t connect to the server over the local network.	49
I can’t connect to the server over the Web.	49
I can’t open BlackArmor Manager.	50
I can’t log in to BlackArmor Manager.	50
I can’t access a share.	50
I can’t access a file on a share.	50
I can’t store any more files on a share because its volume is full.	50
A firmware upgrade failed.	50
A volume is in degraded mode.	50
I can’t get streaming music from the BlackArmor server.	50
7. Technical Specifications	51
8. Glossary	52

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Common Problems and Solutions

BlackArmor® NAS 220 User Guide (Version 2)

I can’t open BlackArmor Manager.

Check that the server is powered on and connected to the network. Run BlackArmor

Discovery and try to reconnect with the server, then launch BlackArmor Manager.

I can’t log in to BlackArmor Manager.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

I can’t access a share.

Ensure that you have access to that share.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 40 for more information.

I can’t access a file on a share.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 40 for more information.

I can’t store any more files on a share because its volume is full.

If you are a user, see your BlackArmor administrator.

If you are an administrator, consider removing some of the files currently stored on the server.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at

www.seagate.com/support

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at

www.seagate.com/support

I can’t get streaming music from the BlackArmor server.

Ensure that you have iTunes installed on your computer. Ensure that you are using a

computer that’s connected to the local network. Ensure that you have access to the share

where music files are stored.