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If Something Goes Wrong

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Chapter 8 If Something Goes Wrong Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. For further assistance and solutions, use Toshiba's support tool VirtualTechTM to help diagnose and solve possible problems. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. 191

Section	Page
Satellite® 3000/3005 Series User’s Guide	1
Contents	13
Introduction	21
This guide	21
Safety icons	22
Other documentation	23
Service options	24
Chapter 1: Finding Your Way Around	25
Making sure you have everything	25
Front with the display closed	26
Back	27
Right side	28
Left side	29
Front with the display open	30
Indicator panel	32
System indicator panel	33
CD/DVD/Media Player power switch	35
Underside	37
Chapter 2: Getting Started	39
Selecting a place to work	39
Creating a computer-friendly environment	39
Keeping yourself comfortable	40
Precautions	43
Setting up your computer	44
Installing additional memory (optional)	45
Removing a memory module	48
Connecting a mouse	48
Connecting a printer	48
Connecting the AC adapter	49
Installing a device in the Modular Bay	51
Charging the battery	51
Using the computer for the first time	52
Opening the display panel	52
Turning on the power	53
Using the TouchPad	54
Setting up your software	55
Setting up a printer	56
Turning off the computer	59
Caring for your computer	60
Cleaning the computer	60
Moving the computer	61
Using a computer lock	61
Chapter 3: Learning the Basics	63
Computing tips	63
Using the keyboard	64
Character keys	65
Ctrl, Fn, and Alt keys	65
Function keys	65
Windows® special keys	66
Overlay keys	66
Starting a program	69
Saving your work	70
Printing your work	71
Using diskettes	71
Inserting and removing diskettes	72
Caring for diskettes	72
Backing up your files	73
Using your CD or DVD drive	73
Drive components and control buttons	74
Setting the CD/DVD/Media Player power switch to CD/DVD	76
Setting the CD/DVD/Media Player power switch to Media Player	77
Inserting a disc	77
Playing an audio CD	79
Playing a DVD	80
Viewing the contents of a CD or DVD	80
Removing a disc with the computer on	81
Removing a disc with the computer off	81
Caring for CDs and DVDs	82
Setting up for communications	82
Connecting the modem to a phone line	82
Connecting your computer to a network	83
Powering down the computer	84
Turn Off or Shut down command	84
Hibernation command	84
Stand by command	85
Using Turn Off or Shut down	86
Turning off more quickly	87
Starting again after Turn Off or Shut down	87
Using Hibernation	88
Starting again from Hibernation mode	89
Using Stand by	90
Starting again from Stand by	91
Chapter 4: Mobile Computing	93
Toshiba’s energy-saver design	93
Running the computer on battery power	94
Using a second battery	94
Battery safety precautions	94
Maximizing battery life	95
Power management	95
Charging batteries	96
Charging the main and secondary batteries	96
Charging the RTC battery	97
Monitoring battery power	98
Determining remaining battery power	98
Conserving battery power	99
What to do when the battery runs low	99
Setting battery alarms	100
Changing the main battery	101
Removing the battery from the computer	101
Disposing of used batteries safely	101
Traveling tips	102
Chapter 5: Getting to Know the Windows® XP Operating System	103
Lesson 1: Exploring the desktop	103
Finding your way around the desktop	104
Windows® XP file system	106
Lesson 2: Using the TouchPad and control buttons together	107
Lesson 3: Learning about the Internet	110
Lesson 4: Creating a new document	111
Lesson 5: Creating a new folder	113
Lesson 6: Starting programs	114
Lesson 7: Resizing, repositioning, and hiding windows	116
Using the taskbar	117
Minimizing and maximizing windows	118
Resizing and moving windows	118
Lesson 8: Closing programs	119
Lesson 9: Creating shortcuts	120
Creating a shortcut to the Calculator	120
Creating a shortcut to the Character Map	121
Lesson 10: Changing the screen saver	123
Lesson 11: Setting the date and time	125
Lesson 12: Removing objects from the desktop	126
Lesson 13: Using System Restore	128
Lesson 14: If I am lost, what do I do?	129
Windows® XP Help and Support Center	129
Using the online tours and tutorials	131
Lesson 15: Turning off your computer	132
Chapter 6: Exploring Your Options	135
Windows® XP special features	135
Personalizing your desktop	136
Customizing the taskbar	136
Bringing the world to your desktop	137
Changing desktop and browsing style	138
Personalizing individual windows	139
Customizing window toolbars	140
Displaying information about each folder	141
Using your computer at the office	142
Setting up for communications	143
Connecting the modem to a telephone line	144
Using the Ethernet LAN Port	144
Accessing a LAN	145
Setting up a direct connection	145
Setting up a dial-up connection	145
Exchanging data with another computer	146
Transferring files using a parallel port connection	146
Transferring files using the Infrared port	147
Getting help transferring files	148
Connecting to the Internet	149
An overview of using the Internet	150
The Internet	150
The World Wide Web	150
Internet Service Providers	151
Signing up with an Internet Service Provider	151
Surfing the Internet	151
Internet features	152
Uploading and downloading files from the Internet	152
Toshiba’s online resources	153
Exploring video features	153
Transferring and editing video data	153
Playing DVDs	154
Display settings hot key	154
Exploring audio features	155
Recording sounds	156
Using a microphone	156
Adjusting recording settings	157
Using external speakers or headphones	157
Connecting a monitor, keyboard and mouse	158
Connecting a television to the S-video out port	158
Playing Video CDs	161
Using PC Cards	162
PC Card supporting software	162
Inserting PC Cards	162
Removing PC Cards	163
Hot swapping	163
Using SmartMedia cards	164
Inserting a SmartMedia card	165
Removing a SmartMedia card	165
Emulating a full-size keyboard	165
Chapter 7: WinDVD 2000	167
Playing DVDs	167
Using the WinDVD toolbar	169
Using the WinDVD status bar	169
Using the WinDVD control panel	170
Using the control panel playback buttons	171
Maximizing the video window	173
Using playlists	174
Creating playlists	174
Loading and playing playlists	175
Resuming normal playback after using playlists	176
Customizing WinDVD	176
Setting general properties	177
Setting audio properties	178
Setting display properties	180
Customizing the control panel	181
Using WinDVD Advanced Features	182
Zooming in	187
Panning	188
Zooming out	188
Adjusting the color balance	188
Launching an Internet browser from WinDVD	189
Getting Help	189
Exiting WinDVD	189
Chapter 8: If Something Goes Wrong	191
Problems when you turn on the computer	193
The Windows® operating system is not working	194
Using Startup options to fix problems	195
Internet problems	196
The Windows® XP operating system can help you	196
Resolving a hardware conflict	197
A plan of action	197
Resolving hardware conflicts on your own	198
Fixing a problem with Device Manager	200
Memory card problems	201
Power and the batteries	202
Keyboard problems	203
Display problems	204
Disk drive problems	206
CD-ROM or DVD-ROM drive problems	208
Sound system problems	216
PC Card problems	217
Printer problems	220
Modem problems	221
Develop good computing habits	222
Using VirtualTech	223
If you need further assistance	224
Before you call	224
Contacting Toshiba	224
Other Toshiba Internet Web sites	226
Appendix A: Hot Keys	231
Instant password security	231
Sound	232
Display modes	232
Keyboard hot keys	232
Appendix B: Power Cable Connectors	233
USA and Canada	233
United Kingdom	233
Australia	233
Europe	233
Glossary	235