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3Com 3C10200 NBX Installation Guide - Page 193

Troubleshooting, System-level Troubleshooting, System-level

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11 TROUBLESHOOTING System-level Troubleshooting This chapter contains maintenance and troubleshooting information that can help you resolve simple problems. It covers these topics: ■ System-level Troubleshooting ■ Connecting a Computer to a Console Port ■ Servicing the Network Call Processor Battery ■ Getting Service and Support For each symptom listed in Table 36, perform the suggested actions in the order listed. WARNING: Before you remove any component, shut down the system software and then turn off the power to the system. Table 36 Troubleshooting Actions Symptom Possible Cause Suggested Action Date/time display on telephones is wrong, either incorrect date or shows random characters. A power surge has corrupted the system time. If the display shows incorrect date, use NBX NetSet to reset the system time. If the display shows random characters, for example, 00; 0 #, you must: 1 Disconnect power to the chassis that holds the NCP. 2 Wait 60 seconds. 3 Reconnect power to the system. 4 Use NBX NetSet to enter the correct date and time. Problem with Contact your 3Com NBX Network NCP battery. Voice-Authorized Partner.

Section	Page
NBX® Installation Guide	1
About This Guide	17
How to Use This Guide	17
Conventions	18
International Terminology	18
Your Comments on the Technical Documentation	19
Introduction	21
NBX IP Telephony Platforms	21
V3000 Analog	22
V3000 BRI	24
V3001R	26
V5000	28
NBX 100	31
NBX Expansion Chassis	33
NBX Cards and Devices	35
Analog Line Card	35
T1 Digital Line Card	36
E1 Digital Line Card	39
BRI-ST Digital Line Card	43
10BASE-T Uplink Card	45
Analog Terminal Card	45
Legacy Link Analog Card	46
Legacy Link Norstar Card	48
Legacy Link Meridian Card	49
Analog Terminal Adapters	50
3Com Telephones	52
Third-party Devices and Applications	54
Optional Software	55
NBX Licensing	56
Individual Device Limits	57
Features and System Performance	57
Licensed Device Limits	57
How the System Limits Interact	58
Maximum Device Counts and Memory Requirements	59
Device Licenses	72
Group Device Licenses	73
Dynamic License Assignment	74
Upgrading Device Licenses from R4.X	76
Rebooting to R4.X	76
Installing System Hardware Components	79
Introduction	80
International Feature Support	80
Power Fail Transfer	80
Analog Terminal Connectors	80
Language Support	80
Installation Requirements	81
Electrical Requirements	81
Environmental Requirements	81
Physical Requirements	82
Local Telephone Service	82
Installation Questions	82
Who Should Install the NBX System?	82
Does the Telephone Company Need to Be Involved?	83
Is Any Additional Equipment Required?	83
What External Devices Can Connect to an NBX System?	83
What Effect Does an NBX System Have on a LAN?	84
Before You Begin Installation	85
Required and Recommended Tools and Equipment	86
Important Safety Information	86
Lithium Battery Safety	89
Consignes Importantes de Sécurité	89
Batterie au lithium	91
Wichtige Sicherheitsinformati onen	91
Lithiumbatterie	92
Unpacking and Examining the Components	93
Installing the NBX System Hardware	93
Recording MAC Addresses	93
Optionally Upgrading NBX Memory	94
Mounting an NBX Chassis	94
Installing a Disk Mirroring Kit	97
Powering Your NBX System	100
Configuring NBX System Networking	101
Establishing IP Connectivity	101
Modifying Default IP Settings	101
Configuring the NBX System IP Address	104
Establishing LAN Connections	104
Test Connectivity	105
Set NBX System-wide Preferences	105
Connecting Cards and Devices	105
Connecting Analog Line Cards	105
Connecting Digital Line Cards	106
Connecting Analog Terminal Cards	107
Connecting an Analog Terminal Adapter	107
Selecting Regional Software and Components	110
Installing Regional Software and Components	111
Using Auto Discover for Initial System Configuration	112
Initial System Configuration	113
Disabling the Auto Discover Feature	114
NBX System Operating Modes	115
Reassigning Extensions and Setting Line Card Port Options	116
Connecting Telephone Lines	117
Adding External Hardware	117
Connecting a Music-on-Hold (MOH) Input Device	118
Connecting a Paging Amplifier	118
Configuring Routing Devices	118
Telephones and Attendant Consoles	121
Adding Telephones	121
Auto Discover Telephones	121
Manually Configure Telephones	124
Connecting Power to the Telephone	124
Connecting the Telephone to the LAN	126
3Com Cordless Telephones	130
3Com Entry Telephones	131
Verifying Telephone Installation	132
Adding a 3Com Attendant Console	133
Connecting Power to the Attendant Console	133
Using a Powered Ethernet Cable to Power an Attendant Console	133
Connecting the Attendant Console to the Network	135
Using Auto Discover for an Attendant Console	135
Associating an Attendant Console with a Specific Telephone	136
Verifying Extension Assignments on an Attendant Console	137
Attendant Console Labels	137
Adding a Remote Telephone	138
Analog Lines	139
Auto Discover Analog Line Cards	139
Inserting an Analog Line Card	140
Verifying an Analog Line Card	140
Using the NBX NetSet Utility	140
Using Status Lights	141
Analog Devices	143
Adding an Analog Terminal Card	144
Inserting an Analog Terminal Card	144
Verifying Analog Terminal Card Ports	145
Using the NBX NetSet Utility	145
Adding an Analog Terminal Adapter (ATA)	145
Connecting the Analog Terminal Adapter	146
Verifying an Analog Terminal Adapter or the ATA Port	147
BRI-ST Digital Line Card	149
Adding a BRI-ST Digital Line Card	150
Preparing the NBX System for BRI Cards	150
Ordering DID, CLIP, and MSN Services for BRI	150
Enabling the Auto Discover Feature	151
Inserting the BRI-ST Digital Line Card	151
Verifying a BRI-ST Digital Line Card	152
Using the NBX NetSet Utility	152
E1 ISDN PRI Digital Line Card	153
Adding an E1 Digital Line Card	154
Preparing the NBX System for E1 Cards	154
Ordering DID, CLIP, and MSN Services for E1	154
Enabling the Auto Discover Feature for Digital Line Cards	155
Inserting the E1 Digital Line Card	155
Verifying an E1 Digital Line Card	156
Using the NBX NetSet Utility	156
Using the Status Lights	156
T1 Digital Line Card	157
Adding a T1 Digital Line Card	158
Preparing the NBX System for a T1 Card	158
Ordering DID (Direct Inward Dialing) Services for T1	158
Enabling Auto Discover for Digital Line Cards	159
Inserting the T1 Digital Line Card	159
Verifying the T1 Digital Line Card	160
Using the NBX NetSet Utility	160
Using the Status Lights	160
3Com Legacy Link Cards	163
3Com Legacy Link Analog Card	163
3Com Legacy Link Meridian Card	164
3Com Legacy Link Norstar Card	165
Adding a Legacy Link Card to an NBX System	166
Prerequisites for Installing a Legacy Link Card	167
Adding the Legacy Link License Key	168
Enabling Auto Discover for Legacy Link Cards	168
Installing the Legacy Link Card	168
Removing a Card	169
Configuring a Legacy Link Card	170
Upgrading Legacy Link Card Software	170
General Prerequisites	171
Upgrading Software Versions Earlier than 3.0.0.0	171
Upgrading Software Versions 3.0.0.0 and Later	173
Troubleshooting Legacy Link Card Installation	174
RJ21x Wiring for North America	174
Configuring IP Telephony	179
IP Telephony Overview	180
Implementing IP	180
Standard IP Configuration	181
IP On-the-Fly Configuration	182
Providing the NCP IP Address to Devices	182
Configuring IP Telephony	183
Selecting the Operating Mode	183
Configuring IP On-the-Fly	184
Configuring the DHCP Server	184
Manually Configuring Telephone IP Settings	185
Automatically Configuring Telephone IP Settings	186
Configuring Analog Line Card Port IP Settings	187
Configuring T1, E1, and BRI Channel IP Settings	187
Low-bandwidth Telephony	189
Broadband Telephony	190
Troubleshooting	193
System-level Troubleshooting	193
Connecting a Computer to a Console Port	196
Servicing the Network Call Processor Battery	197
Getting Service and Support	197
Specifications	199
Government Approvals	200
Safety	200
EMC Emissions	200
EMC Immunity	200
European Community CE Notice	200
Other Approvals	200
V3000 Analog Call Processor	201
V3000 BRI Call Processor	202
V3001R Call Processor	203
V5000 Call Processor	204
NBX 100 Call Processor	204
NBX V3000 Gateway Chassis	205
NBX V5000 Gateway Chassis	206
NBX 100 6-Slot Chassis	206
NBX Analog Line Card	207
NBX Analog Terminal Card	208
NBX Analog Terminal Adapter (ATA)	208
NBX BRI-ST Digital Line Card	209
NBX E1 and T1 Digital Line Cards	210
NBX Hub Card	210
NBX Uplink Card	211
Legacy Link Analog Card	211
Legacy Link Meridian Card	212
Legacy Link Norstar Card	212
3102 Business Telephone	213
2102 and 2102-IR Business Telephones	214
1102 Business Telephone	214
3101 and 3101SP Basic Telephones	215
2101 Basic Telephone	216
3105 Attendant Console	216
1105 Attendant Console	217
3106C Cordless Telephone	217
3107C Cordless Telephone	218
3103 Managers Telephone	219
3100 Entry Telephone	219
3108 Wireless Telephone	220
Circuit Provisioning	223
Caller ID Choices for Analog Lines	223
T1 Prerequisites	224
T1 Recommendations	224
ISDN PRI Prerequisites	225
ISDN PRI Recommendations	225
ISDN BRI Prerequisites	226
ISDN BRI Recommendations	227
Guidelines for Connecting Remote Audio Devices	229
Maximum Transfer Unit (MTU)	229
Communication Latency Requirements	230
Large Packet Latency	230
Small Packet Latency	230
Bandwidth Requirements	231
Layer 2 Mulaw (G.711) Audio (Normal Setting)	231
Layer 3 Mulaw (G.711) Audio	231
Layer 2 ADPCM Audio (Reduced Bandwidth Setting)	231
Layer 3 ADPCM Audio (Reduced Bandwidth Setting)	231
Notes on Bandwidth Requirements	231
Installing Fax Machines with ATAs	232
Obtaining Support for Your 3Com Products	233
Register Your Product to Gain Service Benefits	233
Solve Problems Online	233
Purchase Extended Warranty and Professional Services	234
Access Software Downloads	234
Contact Us	234
Telephone Technical Support and Repair	235
Index	237
FCC Class A Verification Statement	245
Industry Canada Notice	246