3Com 3C10200 NBX Installation Guide - Page 194

194 CHAPTER 11: TROUBLESHOOTING Table 36 Troubleshooting Actions (continued) Symptom Your browser cannot connect to the NBX NetSet utility. Cannot open NBX NetSet using the administrator username and password. Callers on hold do not hear music. Possible Cause No IP connectivity Routing problems Invalid IP configuration The CAPS LOCK key on your keyboard is activated. No music source is connected to the Call Processor. MOH audio is disabled. MOH volume is set too low. Suggested Action Verify that the computer you are using to run the browser has network connectivity. See"Establishing IP Connectivity" on page 101. If your local IP environment includes a proxy server, you might need to reconfigure your browser parameters to ignore the proxy server. See the Help for your browser. The system has a default IP configuration which might need to be changed to match your local IP environment. Temporarily change the IP configuration of your computer so that the subnet configuration matches the system configuration. Specify 255.255.255.0 as the subnet and use IP address 192.168.1.191. After you change your computer's IP configuration, connect to the system and change its IP configuration to match the IP environment of your local network. Change your computer's IP configuration back to its original settings, and then connect to the NBX NetSet utility using the new IP address. See "Establishing IP Connectivity" on page 101 complete information. NBX NetSet username and passwords are case-sensitive. For example, NBX NetSet accepts "administrator" but it rejects "Administrator" and "ADMINISTRATOR". See "Adding External Hardware" on page 117 for more information. Enable MOH audio in NBX NetSet > System Configuration > System Settings > System-wide. See "Connecting a Music-on-Hold (MOH) Input Device" on page 118. Adjust the MOH volume on the device that is providing audio to the NBX system. The audio input should be max 2V peak to peak.